Lead Specialist Engineer – SharePoint/Teams/M365

Job description

Job responsibilities

• To assist the Team Manager and Senior Specialist Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices

• To assist the Team Manager and Senior Specialist Engineer in ensuring that any hardware, software, operating systems or associated technology is designed, procured and delivered in the most efficient and cost effective manner and that all resources are used in such a way that maximizes the benefit to UKHSA.

• Work in a collaborative manner with other Technology colleagues to deliver tasks successfully

• Plan, configure, manage and maintain all hardware and software components of specialist area to deliver optimum system availability to users, and ensuring all supplier provided patches and upgrades to the operating system, database, tools and utilities are applied in a timely manner

• Maintain the security and integrity of all systems related to specialist area including managing all user access rights and implementation of any necessary backup regimes and other disaster recovery procedures

• Providing technical and administrative support for specialist systems, including the production of system specification documentation and the production of relevant procedures and protocols

• Monitoring and managing system performance, capacity and growth, providing advice on necessary upgrades and replacement of hardware and software so as to maintain the reliability of the systems. Implement hardware changes and upgrades and database upgrades and migrations to maintain system performance and growth capacity

• Ensuring compliance with UKHSA Technology and other relevant policies

• To maintain awareness of technical developments and research new technologies with a view to providing advice to the Senior Specialist Engineer on suitable deployment strategies for UKHSA

• To conduct such work as directed by the Senior Specialist Engineer or Team Manager consistently with departmental standards and to agreed timescales

• Responsible for maintaining own specialist skills with appropriate professional training

• To provide the Senior Specialist Engineer or Team Manager with estimates of effort and timescales for tasks as required

• Carry out support and service to all customers during the agreed working hours, including any out of hours working

• As required, participate in a rota with other engineers for out-of-hours emergency support provision; details of support provided to be agreed with line management.

• To comply with departmental and UKHSA requirements for the reporting of all absences

• Provide a level of work that adheres to the high standards and best practices in line with the SLAs as agreed with UKHSA Users

• Training and development: To provide training to the team members to enable them to provide quality support with the various technologies used by UKHSA as required, the training would be dependent on the individuals skills levels within the team.

• To assist the line manager in carrying out 1-2-1s during the year and PDRs at the start of year, mid-year and end of year

Essential Experience

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

• This is a role that demands detailed knowledge and considerable experience of specialist technologies. Therefore, each candidate must be able to demonstrate qualification, expertise and recent experience in a technical support role, supporting SharePoint platforms; both Server and Online versions, classic and modern, SQL databases, OneDrive, and Microsoft Teams.

• Experience of regularly patching SharePoint and supporting technologies in line with best practice.

• Experience and knowledge of SharePoint 2016/2019/Online content configuration using the new SharePoint features.

• Experience in understanding user needs and requirements, and being able to develop appropriate solutions in SharePoint in an end-to-end process.

• Experience of undertaking SharePoint BAU Admin activities

• Experience of migrating SharePoint sites

• Experience and knowledge of Microsoft Office applications

• Experience and understanding of monitoring, evaluating and measuring the performance of IT systems

• Detailed technical knowledge of a range of UKHSA service lines.

• Experience working with business users to deploy collaboration tools in a flexible manner suited to the business

• Ability to speak credibly and authoritatively to technical and non-technical audiences and assimilate technical language quickly and effectively

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences

• Evidence of excellent customer service skills and a commitment to improving services and performance for end users

• Skills for communication on complex matters and difficult situations, requiring persuasion and influence

• Skills for nurturing key relationships and maintaining personal networks

• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues

• Problem solving skills and ability to respond to sudden unexpected demands

• Good planning and risk management skills, with the ability to pre-empt potential issues and mitigate effectively to stop system disruptions occurring

• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support

• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales

Desirable Criteria:

• Formal technical qualification, eg MCSE or equivalent

• Experience working with SharePoint-adjacent technologies, such as: Collaboration elements of Microsoft Teams; Meeting Room Audio Visual Services; Microsoft Exchange Server and Exchange Online; SharePoint; Microsoft Apps for Enterprise and related cloud productivity tools; Microsoft Stream for SharePoint; Power Automate/SharePoint Workflow/Approvals; SharePoint Hub Sites, content roll-up, content types and site templates; Microsoft Apps for Enterprise and related cloud productivity tools; SharePoint Management Shell / Powershell scripting; IIS version 6 and subsequent versions

• Knowledge of project management and agile methodologies

Selection Process

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths

Stage 1: Application & SiftAs part of the application process, you will be asked to provide a Statement of Suitability in no more than 1000 words. This part of the selection process should outline how you consider your skills, experience and achievements, and provide evidence of your suitability for the role, with particular reference to the essential criteria outlined.

When completing your statement of suitability, please read and understand the Essential Criteria thoroughly as this is what your written evidence will assessed against.

Please ensure you evidence the key personal requirements and what you have done that relates to these requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us why you are most suited to this role, what you can do, the skills you have that are transferable to the key requirements, and the life experiences or passion you have that are linked to this role.

You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in sifting process and will be scored.

If you are successful at this stage, you will progress to interview

Stage 2: Panel Interview

All candidates who are successful at the sift stage will be invited to an interview on site at Colindale, where you may be asked to do a presentation on a topic given to you prior to the interview

The Behaviours tested during the interview stage will be:

• Working Together
• Managing a Quality Service
• Making effective decisions

Benefits

• A Civil Service pension with an average employer contribution of 27%
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• Range of health and wellbeing support

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)

Nationality requirements

Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:

• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the Republic of Ireland
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Person Specification

Education & Qualifications

Essential

• oEducated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Colindale

London

NW9 5EQ

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)