Senior Specialist Engineer - Packaging Lead

Job description

Job responsibilities

Main duties and responsibilities

• Provide software application packaging services to end users and deliver applications to end users that meet UKHSA deployment strategy and security policies.
• Work in a collaborative manner with other ICT colleagues to deliver tasks successfully.
• Plan, configure, manage and maintain all hardware and/or software components of specialist area to deliver optimum system availability to users, and ensuring all supplier provided patches and upgrades to the operating system, database, tools and utilities are applied in a timely manner.
• Continual service improvement. Identifying process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
• Maintain the security and integrity of all systems related to specialist area including managing all user access rights and implementation of any necessary backup regimes and other disaster recovery procedures.
• Providing technical and administrative support for specialist systems, including the production of system specification documentation and the production of relevant procedures and protocols. Initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. Determining the appropriate remedy and assist with implementation of it as well as preventative measures.
• Monitoring and managing system performance, capacity and growth, and providing advice on necessary upgrades and replacement of hardware and software so as to maintain the reliability of the systems. Leading the investigation and resolution of incidents. Implement hardware changes and upgrades and database upgrades and migrations to maintain system performance and growth capacity.
• Ensuring compliance with UKHSA ICT and other relevant policies.
• To maintain awareness of technical developments and research new technologies with a view to providing advice to the Team Leader on suitable deployment strategies for UKHSA. Setting standards for definition, security and integrity of objects and ensure conformance to these standards.
• To conduct such work as directed by the Team Leader consistently with departmental standards and to agreed timescales. Taking accountability of issues that occur and be proactive in searching for potential problems. Know how to achieve excellent user outcome
• Responsible for maintaining own specialist skills with appropriate professional training.
• To provide the Team Manager with estimates of effort and timescales for tasks as required.
• Carry out support and service to all customers during the agreed working hours, including any out of hours working. Producing relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes
• To comply with departmental and UKHSA requirements for the reporting of all absences
• Provide a level of work that adheres to the high standards and best practices in line with the SLAs as agreed with UKHSA Users
• User focus. Collaborating with user researchers and representing users internally by understanding the difference between user needs and the desires of the user. Championing user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used
• Training and development: To provide training to the team members to enable them to provide quality support with the various technologies used by UKHSA as required, the training would be dependent on the individuals skills levels within the team.
• To assist the line manager in carrying out 1-2-1s during the year and PDRs at the start of year, mid-year and end of year

Essential Experience

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
• Service Management Framework knowledge. A Level 3 Service Management Framework qualification and knowledge of life-cycle and / or capability elements of ITIL (Information Technology Infrastructure Library).
• This is a role that demands detailed knowledge and considerable experience of specialist technologies. Therefore, each candidate must be able to demonstrate qualification and expertise in software packaging, utilising industry standard technologies such as SCCM, AppV and MSIX AppAttach.
• Recent (within the last year) experience of software packaging using industry standard tools (eg Flexera Admin Studio), deployment of legacy Windows applications, and UWP using SCCM or Intune
• Experience with third party application patching services (eg PatchMyPc, Ivanti, Chocolatey)
• Ability to speak credibly and authoritatively to technical and non-technical audiences and assimilate technical language quickly and effectively.
• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Evidence of excellent customer service skills and a commitment to improving services and performance for end users.
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence
• Skills for nurturing key relationships and maintaining personal networks
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Problem solving skills and ability to respond to sudden unexpected demands
• Good planning and risk management skills, with the ability to pre-empt potential issues and mitigate effectively to stop system disruptions occurring.
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescale

Desirable Criteria:

• Formal technical qualification, e.g. MCSE or equivalent

Selection Process

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths

Stage 1: Application & SiftAs part of the application process, you will be asked to provide a Statement of Suitability in no more than 1000 words. This part of the selection process should outline how you consider your skills, experience and achievements, and provide evidence of your suitability for the role, with particular reference to the essential criteria outlined.

When completing your statement of suitability, please read and understand the Essential Criteria thoroughly as this is what your written evidence will assessed against.

Please ensure you evidence the key personal requirements and what you have done that relates to these requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us why you are most suited to this role, what you can do, the skills you have that are transferable to the key requirements, and the life experiences or passion you have that are linked to this role.

You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in sifting process and will be scored.

If you are successful at this stage, you will progress to interview

Stage 2: Panel Interview

All candidates who are successful at the sift stage will be invited to an interview on site at Colindale, where you will do a presentation on a topic given to you prior to the interview

The Behaviours tested during the interview stage will be:

• Leadership
• Managing a Quality Service
• Making effective decisions
• Delivering at Pace

Benefits

• A Civil Service pension with an average employer contribution of 27%
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• Range of health and wellbeing support

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)

Nationality requirements

Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:

• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the Republic of Ireland
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Security clearance level requirement

Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. People working with government assets must complete Basic Personnel Security Standard checks.

For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest.

Person Specification

Education & Qualification

Essential

• oEducated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Colindale

London

NW9 5EQ

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)