Job summary
The Healthcare Safety Investigation Branch (HSIB) was formed in 2017 with the aim to improve patient safety across the healthcare sector, by carrying out expert investigations to determine the causes of accidents and serious incidents, and to make safety recommendations intended to prevent recurrence and to improve safety across the healthcare system. In October 2023, changes to the Health and Care Act 2022 established HSIB as the Health Services Safety Investigations Body (HSSIB). As a fully independent arm's-length body our enhanced powers require people and organisations to cooperate with patient safety investigation, ensure our investigations support a greater focus on thematic learning and educating the system. The Operations Manager is a key role for the HSSIB, the post holder will work as part of adynamic corporate team to manage a diverse portfolio in the following areas.
- Information Technology
- Commercial
- Performance
Whilst this is a small organisation, the right candidate will have the perfect environment to obtain a wide breadth of diversity and autonomy in their role.
The post holder will support the business to ensure that their operation functions are planned and managed effectively and take the lead in assisting in their successful delivery.
The successful candidate will have a track record of commercial experience, strong strategic outlook and able to implement robust commercial processes.
Main duties of the job
The post holder will manage the operational performance for IT, Commercial and Business planning, and will;
- run a small commercial function effectively by working in partnership with teams to deliver successful commercial outcomes.
- have a strong focus on commercial and supplier set up, with an emphasis on IT and Digital services, working collaboratively across the business to ensure front line teams are supported to deliver.
- have a proactive approach and the ability to shape commercial strategy, provide policy advice and deliver hands-on procurement and contract management to ensure value for money across the organisation and its programmes.
- be responsible for the supplier management of the outsourced IT offer ensuring the daily operation of the IT systems and software is effectively and efficiently maintained to ensure business continuity.
- champion IT and promote the introduction of new and robust technology into the organisation to improve productivity and business functions and manage the platforms, commercial tools and software.
- Support the delivery of the corporate functions, providing good management information to ensure quality, cost, and efficiency of the corporate services.
This is an exciting time for HSSIB as we launch as an independent Arm's Length Body and a fantastic opportunity to a self-starter who will help shape the future of the business.
About us
Our people
In order to be successful in our goal of providing professional, high quality healthcare safety investigations and education to the system we understand our people are at the heart of this. The NHS is building a culture that is positive, compassionate, and inclusive - and we all have our part to play.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. If it works for the service, we will do our best to make it work for you.
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people.
To ensure this we are committed to equality of opportunity for all staff and welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job description
Job responsibilities
This role has a strong focus on commercial and supplier set up, with an emphasis on IT and Digital services, working collaboratively across the business to ensure front line teams are supported to deliver.
Information Technology
This role is responsible for the supplier management of the outsourced IT offer ensuring the daily operation of the IT systems and softwares are effectively and efficiently maintained to ensure business continuity.
As a home-based organisation it is critical that staff have the systems and tools which support collaboration and ensure data security. As the IT champion this role promotes the introduction of new and robust technology into the organisation to improve productivity and business functions.They will manage the platforms, commercial tools and softwares.
Commercial
The role requires practitioner level of commercial experience and knowledge. The successful candidate will have a proactive approach and ability to shape commercial strategy, provide policy advice and deliver hands on procurement and contract management to ensure value for money across the organisation and its programmes.
This role is for someone with a track record of commercial experience, strong strategic outlook and able to implement robust commercial processes.
Performance
Delivery of the programmes, management information, ensuring quality, cost, and efficiency of corporate services.
Manage the operational function, including developing and managing the business plan, progress and reporting risk and issue management
Key Functional Responsibilities
Project Management
- Contribute to performance improvement, taking a lead for identified areas.
- Provide coordination of and participate in relevant working groups and provide project advice, expertise and support where requested.
- Provide relevant and timely specialist advice and guidance on own portfolio.
- Work with members of the Team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions.
- Management of a risk and issues tracking mechanism and the resolution and escalation processes.
Financial and Physical Resources
- Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.
- Provide oversight and monitoring of all aspects of team budgets or manage budgets as required.
- Ensure project expenditure is monitored accordingly.
Enabling patient and public involvement
- To ensure all public and patient contact is of the highest professional standard.
- To embed patient and public involvement at all levels of decision making.
Promoting equality and reducing inequalities
- To uphold organisational policies and principles on the promotion of equality.
- To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.
Partnership and cross boundary working
- To work across all Department for Health and Social Care Arms Length Bodies to support a shared service agenda.
Leadership for transformational change
- To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the business.
People Management
- Take a lead in the coordination of training, development and recruitment activity across the Team.
- Manage staff, undertaking appraisals, and managing any employee relations issues.
Information Management
- Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
- Ensure timely and accurate detailed information analysis and reporting to management on agreed areas of work.
Research and Development
- Contribute to the development of key performance indicators.
- Delegate aspects of research and development activities, collating information, analysing and reporting findings.
Planning and Organisation
- Contribute to the strategic planning of team projects, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
- Contribute to short, medium and long-term business plans.
Using insight and evidence for improvement
- To improve corporate performance.
Developing an excellent organisation
- To ensure the health, safety and wellbeing of all staff within the department.
- To ensure compliance with all confidentiality and governance requirements within the department.
- To adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct at all times
Policy and Service Development
- Develop policies and procedures in own work function with an impact on the wider organisation, as required.
- Contribute to the development of an integrated approach to service management.
Job description
Job responsibilities
This role has a strong focus on commercial and supplier set up, with an emphasis on IT and Digital services, working collaboratively across the business to ensure front line teams are supported to deliver.
Information Technology
This role is responsible for the supplier management of the outsourced IT offer ensuring the daily operation of the IT systems and softwares are effectively and efficiently maintained to ensure business continuity.
As a home-based organisation it is critical that staff have the systems and tools which support collaboration and ensure data security. As the IT champion this role promotes the introduction of new and robust technology into the organisation to improve productivity and business functions.They will manage the platforms, commercial tools and softwares.
Commercial
The role requires practitioner level of commercial experience and knowledge. The successful candidate will have a proactive approach and ability to shape commercial strategy, provide policy advice and deliver hands on procurement and contract management to ensure value for money across the organisation and its programmes.
This role is for someone with a track record of commercial experience, strong strategic outlook and able to implement robust commercial processes.
Performance
Delivery of the programmes, management information, ensuring quality, cost, and efficiency of corporate services.
Manage the operational function, including developing and managing the business plan, progress and reporting risk and issue management
Key Functional Responsibilities
Project Management
- Contribute to performance improvement, taking a lead for identified areas.
- Provide coordination of and participate in relevant working groups and provide project advice, expertise and support where requested.
- Provide relevant and timely specialist advice and guidance on own portfolio.
- Work with members of the Team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions.
- Management of a risk and issues tracking mechanism and the resolution and escalation processes.
Financial and Physical Resources
- Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.
- Provide oversight and monitoring of all aspects of team budgets or manage budgets as required.
- Ensure project expenditure is monitored accordingly.
Enabling patient and public involvement
- To ensure all public and patient contact is of the highest professional standard.
- To embed patient and public involvement at all levels of decision making.
Promoting equality and reducing inequalities
- To uphold organisational policies and principles on the promotion of equality.
- To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.
Partnership and cross boundary working
- To work across all Department for Health and Social Care Arms Length Bodies to support a shared service agenda.
Leadership for transformational change
- To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the business.
People Management
- Take a lead in the coordination of training, development and recruitment activity across the Team.
- Manage staff, undertaking appraisals, and managing any employee relations issues.
Information Management
- Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
- Ensure timely and accurate detailed information analysis and reporting to management on agreed areas of work.
Research and Development
- Contribute to the development of key performance indicators.
- Delegate aspects of research and development activities, collating information, analysing and reporting findings.
Planning and Organisation
- Contribute to the strategic planning of team projects, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
- Contribute to short, medium and long-term business plans.
Using insight and evidence for improvement
- To improve corporate performance.
Developing an excellent organisation
- To ensure the health, safety and wellbeing of all staff within the department.
- To ensure compliance with all confidentiality and governance requirements within the department.
- To adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct at all times
Policy and Service Development
- Develop policies and procedures in own work function with an impact on the wider organisation, as required.
- Contribute to the development of an integrated approach to service management.
Person Specification
Experience
Essential
- Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Commercial qualification or suitable experience
- Further training or significant experience in project management, financial management or supporting change management processes
- Experience of managing a small commercial portfolio
- An understanding of the implementation of IT services and software
- Experience of managing risks and reporting
- Experience of drafting briefing papers and correspondence at senior management team level
- Experience of monitoring budgets and business planning processes
- Experience of setting up and implementing internal processes and procedures
- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Commitment to and focused on quality, promotes high standards in all they do.
- Values diversity and difference operates with integrity and openness.
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
Desirable
- Experience of managing procurement of services through Crown Commercial Services
- Understanding of the public sector
- Demonstrated experience in a Healthcare environment
Person Specification
Experience
Essential
- Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Commercial qualification or suitable experience
- Further training or significant experience in project management, financial management or supporting change management processes
- Experience of managing a small commercial portfolio
- An understanding of the implementation of IT services and software
- Experience of managing risks and reporting
- Experience of drafting briefing papers and correspondence at senior management team level
- Experience of monitoring budgets and business planning processes
- Experience of setting up and implementing internal processes and procedures
- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Commitment to and focused on quality, promotes high standards in all they do.
- Values diversity and difference operates with integrity and openness.
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
Desirable
- Experience of managing procurement of services through Crown Commercial Services
- Understanding of the public sector
- Demonstrated experience in a Healthcare environment