Corporate Services Officer

Job description

Job responsibilities

Introduction

The Human Tissue Authoritys (HTAs) primary goal is to protect public and professional confidence in the safe and ethical use of human tissue.

The HTA is the national independent regulator for organisations that remove, store and use tissue for research, medical treatment, post-mortem examination, teaching and display in public. We also give approval for organ and bone marrow donations from living people. With the interests of the public and those we regulate at the centre of our work, we aim to maintain confidence by ensuring that human tissue is used safely and ethically, with proper consent.

Established under the Human Tissue Act 2004, we are an Executive Non- Departmental Public Body sponsored by the Department of Health and Social Care. The Authoritys Chair and members are appointed by the Secretary of State for Health. The Chair and half of the members are lay, with the remainder being professionals drawn from some of the groups who are affected by the legislation. The Authority is supported by an Executive team of 50 staff.

The HTA has developed an ambitious vision and strategy for the next three years centred on achieving greater sustainability, agility, and resilience in our operations. Since the onset of the COVID-19 pandemic, the HTA has brought forward a number of changes already identified in the Development Programme. A key driver of the Development Programme is the HTAs aim to be a data driven regulator, strengthening the role data and intelligence plays in our model and the regulatory offer to the sectors and establishments we license.

The HTA is a member of both the Business in the Community Race and Work Charter and the Disability Confident Charter. The HTA is committed to ensuring an inclusive and supportive working environment that is free from any form of discrimination. We recognise that there are real benefits of having a diverse community of staff and the HTA aims for our workforce to be truly representative of all sections of society. Additionally, we adopt a culture that hopes to attract and retain talented individuals that want to work with us.

Job Purpose

The Corporate Service Officer will play a key role in providing high quality business support across the organization. The responsibilities of the role will also be spread across a broad range of corporate service functions including administration, projects, and events.

Reporting to the Corporate Services Manager, the post-holder will be expected to work closely with the Performance and Corporate Governance team to ensure the smooth running of the organisation and provide business support to each Directorate.

The post holder will provide effective and timely responses to enquiries from our stakeholders and members of the public and manage competing priorities and ensure deadlines are met without compromising standards.

The variety within this role enables the post holder to further develop a broad range of skills and experience whilst delivering a valuable contribution our to overall goals and objectives. As an inclusive employer, we support all our staff to work flexibly, and this is reflected in the delivery expectations of this role.

Communications and working relationships Internal

HTA staff including Line Managers, SMT, and Authority Members.

External

Staff at licensed establishments, establishments applying for a license, external agencies, and individuals (Parliamentarians) transplant community, DHSC, Media, devolved assemblies, general public and other key stakeholders.

Tasks and Responsibilities

1. Business Support

• Provide cross-organisational business support with shared services contractual management and administration cover across each Directorate as required.

• Provide administrative support across various workstreams. This would include cross function project and training support.

• Provide key administrative support in arranging HTA meetings and events by drafting agendas, sending invitations, recording responses, collating materials, and any other tasks, as agreed by line manager.

• Provide assistance on Compliance, Critical Incident Response Plan (CIRP), Business Continuity (BC) and Freedom of Information requests as delegated by the Corporate Service Manager.

• Act as secretary to the Quality Forum, scheduling meetings, prepare the agenda, take minutes, and circulate and draft materials.

2. Corporate Service

Act as the main point of contact for the HTAs enquiry function. Responsible for responding to a wide variety of telephone and email enquiries and directing them to the appropriate team.

Responsible for ensuring the timely distribution of all enquiries in line with corporate guidelines.

Responsible for collating, analysing and inputting data to produce monthly business reports.

3. Events and Facilities Management

Act as the HTAs point of contact for Events and Facilities activities across the office floorplate at 2 Redman Place, which will include liaising with co located Regulators.

Represent the HTA at tenant meetings and report back to the Corporate Service Manager.

Ensure appropriate fire, incident control and health and safety provisions. This includes delivering Health and Safety inductions are carried out for new starters.

Responsible for delivering the annual Health and Safety refresher training, arranging office inductions etc.

Please find the person specification on the next page.

Person specification

Essential Criteria

Experience, training, and skills

Excellent organisational skills and the ability to focus and prioritise tasks.

Able to deliver and complete task within deadlines and to a high standard.

An ability to work as part of team and experience of working within a team environment.

Good IT skills and experience of working with Microsoft Office programmes, databases, and internet search engines.

Effective communication skills; both written and oral and able to adopt tact and diplomacy.

Desirable criteria

Experience of using a Customer Relationship Management system and website management system.

Experience of writing minutes of meetings or committees and Board administration.

Personal attributes Essential criteria

A meticulous and thorough approach to work.

Flexibility and a willingness to assist with a variety tasks. Ability to work well under pressure and to tight timeframes. Highly developed interpersonal skills

Desirable criteria

An effective, reliable, and efficient team player who is able to share the relevant Directorates overall business objectives. Interest in scientific and medical issues

Person Specification

Experience

Essential

• Excellent organisational skills and the ability to focus and prioritise tasks.
• Able to deliver and complete task within deadlines and to a high standard.
• An ability to work as part of team and experience of working within a team environment.
• Good IT skills and experience of working with Microsoft Office programmes, databases, and internet search engines.
• Effective communication skills; both written and oral and able to adopt tact and diplomacy.

Desirable

• Experience of using a Customer Relationship Management system and website management system.
• Experience of writing minutes of meetings or committees and Board administration.

Qualifications

Essential

• A meticulous and thorough approach to work.
• Flexibility and a willingness to assist with a variety tasks. Ability to work well under pressure and to tight timeframes. Highly developed interpersonal skills

Desirable

• An effective, reliable, and efficient team player who is able to share the relevant Directorates overall business objectives. Interest in scientific and medical issues

Employer details

Employer name

Human Tissue Authority

Address

2 Redman Place

Stratford

London

E20 1JQ

Employer's website

https://www.hta.gov.uk/ (Opens in a new tab)