Ministry of Defence (Defence Medical Services)

Band 5 Civilian Practice Manager (CPM)

The closing date is 19 June 2025

Job summary

As the Civilian Practice Manager you will need to be well organised, and able to prioritise tasks to produce a well structured environment that supports The Defence Primary Health care (DPHC) dental centres.

You will be confident, have good communication skills at all levels and be able to delegate when the need arises. Do you cope well under pressure, have sound judgement and decision making skills.

Does this sound like a role that you can see yourself being fully committed to? If so we waiting to hear from you.

Main duties of the job

Be aware of their role and responsibilities regarding the handling of patients complaints and suggestions in accordance with Defence Primary Healthcare Standard Operating Procedures.

Compile and submit dental returns in accordance with Defence Primary Health Care (Dental) Standard Operating Procedures.

Work within the guidance provided by the General Dental Council in the Scope of Practice document.

Co-ordinate business case and finance forms, ensuring submission to the Regional Headquarters for Principal Dental Officer (PDO) approval.

Act as the secretary for periodic practice meetings, disseminating agendas and minutes to all Dental Centre staff.

About us

Paid Holiday Entitlement (plus Bank and Public Holiday`s)
Continuous Professional Development (CPD)training supplied
On Site Free Parking
Access to Gym
Access to NHS Pension
Annual Retention Fee with the General Dental(council is reimbursed)
Our success depends on our people our Whole Force regular and reservist military, civil servants and contractors, all working as one, working together seamlessly to deliver for us.

Our civil servants are a central part of this Whole Force, developing strategy, making policy, supporting ministerial decision-making and Parliamentary processes. In fact, with over 2,000 different roles working across 650 sites around the world, now really is an excellent time to join one of the largest, most exciting departments in government.

The Ministry of Defence is committed to attracting and retaining people from across the full range of backgrounds and enabling flexible ways of working as the norm. We offer maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks full pay.

In return, you can expect a department that helps you learn and develop that recognises your expertise and contribution, both as an individual and part of a team.

If youve ever wanted to do more, see more, go further or be better, we have roles in more professions and vocations than ever before. Let's see where your future will take you, together.

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £32,324 a year Per Annum (Pro-Rata Part Time)

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

K0003-25-0275

Job locations

Shorncliffe Dental Centre

Sir John Moore Barracks

Shorncliffe

Kent

CT20 3HE

Job description

Job responsibilities

Duties and Responsibilities for the role include but not limited to:

Assist the reporting officer in completing personnel mid-year and annual Appraisal Report for all staff whom they have Line Manager responsibilities, completing MyHR reporting process in line with policies and procedures.

Be responsible for monitoring the welfare of those under their authority and is to be the primary contact for dealing with staff issues. Raising any concerns to SDO/RHQ as required.

Co-ordinate staff leave, courses and other absences to ensure adequate staffing of the Dental Centre.

Maintain a register of all staffs Disclosure and Barring Service status. Liaise with the Regional Headquarters and ensure that staff remain in date for Disclosure and Barring checks.

Ensure the supervision, discipline, and efficiency of Dental Care Professionals under their line management authority.

Please refer to the attached Job Description and People Specification for full list of duties.

Selection Process

At application stage you will be assessed against the following:

Candidates will be required to provide CV details to include job history and previous skills and experience.
Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.
Please ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in your CV and that you have saved it, making sure that any reference to your personal details have been removed from your CV prior to submitting your application.

At interview you will be assessed against the following:

Technical Skills

NHSC1 Communication
NHSC2 Personal & People Development
NHSC3 Health, Safety & Security
NHSC4 Service Improvement
NHSC5 Quality
NHSC6 Equality and Diversity

When choosing your Technical Skills examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

To be considered for this role, qualifications and memberships detailed must be held in full, prior to submitting your application.

The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.

There will be no reimbursement for any travel expenses for the interview.

Requests to work flexibly and/or part time will be considered, taking into account business needs.

Please note the salary will be pro-rata where part time hours are undertaken.

All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check

Access to the NHS pension scheme is available to the successful candidate.

If found successful for this position, you will be required to provide evidence of your immunity to Hepatitis B. Please note that evidence of your vaccination is not a proof of your immunity, but your serology levels will be required. Failure to provide sufficient evidence may result in the offer of employment being withdrawn.

There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.

The post does NOT offer relocation expenses (move of home, excess fares or temporary transfer). Non-Standard move applicants will be eligible for the full package, subject to eligibility.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

This vacancy is part of the A Great Place to Work for Veterans initiative. https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcing@mod.gov.uk.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.