Job summary
We are looking for a highly motivated and enthusiastic individual to work with the IT Asset Management team assisting with stock control, stock reporting, and provision of replenishment services ensuring stock levels are maintained. The role is responsible for responding to requests for equipment according to agreed service standards. Supporting and assisting operational teams with site visits for inventory audit to validate the status of assets and coordinating receipt and dispatch of assets. Contributes to the effective and consistent provision of SCW IT services by providing IT Asset administration, across all IT operational services, to agreed standards and service.
Main duties of the job
Key Responsibilities
o Delivery of the IT Asset Management Service covering all customers.
o Develop and maintain strong customer relationships.
o Ensure all activities carried out by the team follow NHS standards, regulatory, and local policies for security and control of data bearing assets.
o Ensure support for continuity of service, deployment and availability of equipment for clinical and business administration systems as agreed with customers.
About us
The team comprises; Service Asset and Configuration Manager (B8a), Hardware Asset Manager (B7), Software Asset Manager (B8a), Deputy Hardware Asset Manager (B6), Software Licensing Specialist (B6), 1 x Software Licensing Analyst (B5) 4 x Senior Asset Analyst (B5), 6 x Asset Analyst (B4).
To find out more about what SCW has to offer, please visit Our offer to you page.
Job description
Job responsibilities
For further information on our specific requirements for this role, please refer to the Job Description and Person Specification.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
For further information on our specific requirements for this role, please refer to the Job Description and Person Specification.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to NVQ 3 / GCSE level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
Knowledge & Experience
Essential
- Track record of working with technology/process in a technical environment.
Desirable
- 1 plus years' experience of stock control and management processes in a large organisation (500 users plus).
- Knowledge of Service Management and Service Delivery principles, specifically experience of working in an ITIL compliant organisation and working with an ITIL compliant operating model.
Skills & Capabilities
Essential
- Ability to work effectively as part of a team.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Clear communicator with good written, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Excellent customer service skills; Attention to detail; An ability to maintain confidentiality and trust.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access
- Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines. Lone working at offsite storage facilities
- Problem solving skills and ability to prioritise and respond to sudden unexpected demands.
- Good time keeping.
- Self-motivated and team working skills
- Frequent moderate physical effort for several short periods for stock management.
- Must be able to travel (frequent basis) to locations within SCW's support remit.
- Clean driving licence
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to NVQ 3 / GCSE level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
Knowledge & Experience
Essential
- Track record of working with technology/process in a technical environment.
Desirable
- 1 plus years' experience of stock control and management processes in a large organisation (500 users plus).
- Knowledge of Service Management and Service Delivery principles, specifically experience of working in an ITIL compliant organisation and working with an ITIL compliant operating model.
Skills & Capabilities
Essential
- Ability to work effectively as part of a team.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Clear communicator with good written, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Excellent customer service skills; Attention to detail; An ability to maintain confidentiality and trust.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access
- Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines. Lone working at offsite storage facilities
- Problem solving skills and ability to prioritise and respond to sudden unexpected demands.
- Good time keeping.
- Self-motivated and team working skills
- Frequent moderate physical effort for several short periods for stock management.
- Must be able to travel (frequent basis) to locations within SCW's support remit.
- Clean driving licence
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