Job summary
You will possess a can-do attitude with a passion for learning and sharing intelligence that drives us forward as a whole team, supporting the one team culture.
The primary aim of this role is to proactively contribute to the delivery of procurement workplan and be part of the team providing high quality customer service, project, and procurement to support the activities of the team. We want people who want to make a difference.
The Procurement Team at SCW is an integral delivery agent to provide procurement advice, assistance and guidance to customers and their commissioners, to create specifications that will deliver high quality, innovative and VFM services and manage procurement processes within timescales that comply with all relevant regulations and guidance.
The successful candidate will be responsible for the delivery of high-quality customer services co-ordination, the postholder will have expertise in managing and co-ordinating day to day activities with customers.
The role will provide the opportunity to further develop within NHS delivery.
Main duties of the job
The scope of the work is predominantly procurement related for Devon ICB: market engagement, competitive procurement and contract formation with an equal focus on clinical and non-clinical related services for the local area. Projects could include complex health services or supporting arrangements such as legal advice, software procurement, consultancy and training services.
Provide outstanding service to customers, dealing with both inbound/outbound calls/MS Teams calls and emails you will have excellent communications skills with the ability to stay calm under pressure.
Provide administrative support and guidance to the team and functions.
Respond to enquiries for information, provide policy information and assist customers in a proactive manner in a fast-paced environment.
Co-ordinate as an administrative support function and ensure communications with customers are accurately logged on our records.
To collaborate effectively, organise and manage multiple requests whilst adhering to internal procedures and working within deadlines.
Support the development and delivery of continuous improvement of processes in support of customer services co-ordination.
Maintain effective, collaborative, and productive relationships with team members, suppliers, and other stakeholders as required.
Take responsibility for personal and professional development.
About us
This role is suitable for a motivated individual who would like to work within a proactive and professional team. This post is an excellent opportunity to form and develop your specialist skills, playing a key part in delivering high quality customer service and helping to make improvements to patient services. The post holder will be a strong team player with significant customer service and administration management experience.
By delivering high quality customer service and co-ordination of support activities to deliver the programmes of work and ensure value for public money and to improve outcomes for patients and reduce health inequalities.
To discuss further, please contact Garry Mitchell on 07786 275 627 or garry.mitchell@nhs.net.
Job description
Job responsibilities
Please refer to the job description and person specification for further details and information regarding this role.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
Please refer to the job description and person specification for further details and information regarding this role.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Knowledge & Experience
Essential
- Evidence of continuing professional development
- Further training or experience in customer service environments or co-ordinating business management and administrative processes
- Knowledge and experience of range of business management procedures and practices including customer services, projects, business planning, service improvement, finance, process development, management reporting
- Experience of working in a comparable environment within the public or private sector working in a customer focused environment
Desirable
- Knowledge of project principles, continuous improvement techniques and tools, such as Prince 2 Foundation, QSIR and Agile/Lean
Skills & Capabilities
Essential
- Providing and receiving highly complex, sensitive and contentious business management information to and from a large team of people, requiring high levels of cooperation, compassion and empathy in processing
- Understanding of customer and business management principles and practice, underpinned by experience
- Excellent customer service skills
- Effective interpersonal and communication skills
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Effective organiser
- Professional calm and efficient manner
- Collaborative and compassionate in approach
- Commitment to personal, team and organisational development
- High level communication skills, including oral, written and presenting
- Experience of a range of Microsoft software and systems use
- Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
- Experience of setting up and implementing internal processes and procedures.
- Capability to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Experience of working and developing relationships across organisational boundaries within the public sector
- Experience of leading a team without direct line management responsibilities
- Numerate and able to understand complex financial issues combined with deep analytical skills
- Excellent IT skills including knowledge of Microsoft Office products, MS Teams
- Ability to offer excellent customer service; attention to detail and understanding of the customer's requirements to create effective working relationships with customers and work effectively as part of both a Commercial and Procurement team and wider Project teams.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Knowledge & Experience
Essential
- Evidence of continuing professional development
- Further training or experience in customer service environments or co-ordinating business management and administrative processes
- Knowledge and experience of range of business management procedures and practices including customer services, projects, business planning, service improvement, finance, process development, management reporting
- Experience of working in a comparable environment within the public or private sector working in a customer focused environment
Desirable
- Knowledge of project principles, continuous improvement techniques and tools, such as Prince 2 Foundation, QSIR and Agile/Lean
Skills & Capabilities
Essential
- Providing and receiving highly complex, sensitive and contentious business management information to and from a large team of people, requiring high levels of cooperation, compassion and empathy in processing
- Understanding of customer and business management principles and practice, underpinned by experience
- Excellent customer service skills
- Effective interpersonal and communication skills
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Effective organiser
- Professional calm and efficient manner
- Collaborative and compassionate in approach
- Commitment to personal, team and organisational development
- High level communication skills, including oral, written and presenting
- Experience of a range of Microsoft software and systems use
- Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
- Experience of setting up and implementing internal processes and procedures.
- Capability to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Experience of working and developing relationships across organisational boundaries within the public sector
- Experience of leading a team without direct line management responsibilities
- Numerate and able to understand complex financial issues combined with deep analytical skills
- Excellent IT skills including knowledge of Microsoft Office products, MS Teams
- Ability to offer excellent customer service; attention to detail and understanding of the customer's requirements to create effective working relationships with customers and work effectively as part of both a Commercial and Procurement team and wider Project teams.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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