Job summary
To work as part of a busy team providing support and maintaining the people operations system(s), ensuring accurate information is processed in line with audit controls and is stored according to local and national guidance. To adopt the highest standards of customer care, while providing administration support to the high level of standards expected from all Employees, Managers and Customers within the internal Organisation, our Customers and External Business
The role will support the People Operations Team and will be involved in a range of administration support.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Main duties of the job
To act as first point of contact for enquiries from end user, Triaging the centralised mailbox/s daily analysing and using judgment when to escalate to senior team members.
Responding to queries where the subject matter may be complex or contentious where the use of persuasion and negotiation skills may be necessary.
Assist and answer with basic queries signposting any incorrectly submitted emails sent to the correct place.
To liaise with and coordinate the job evaluators ensuring allocation / reallocation and chasing up of SLA time frames.
Sort and plan their workload for the day/week/month ahead to ensure priority of workflows.
Maintain and Input data onto People systems accurately adhering to strict deadlines and audit requirements.
To administer and communicate professionally with incoming and outgoing telephone and email queries (internal and external customers) regarding general queries.
Coordination and allocation of work where there may be a need to reallocate tasks or prioristise workloads against SLA's where resource is limited.
About us
NHS SCW is an NHS organisation providing support and transformation services to health and care systems, helping them achieve the best possible outcomes for people, communities, and populations.
As partners of choice to more than 200 organisations that support millions of people, our mission is to help deliver the NHS Long Term Plan, improving the health and well-being of the nation.
Job description
Job responsibilities
The primary responsibility of the role is to provide administrative support, to the People Support and Improvement & Development teams with a focus on Job Evaluation administration and email triage.
The post holder will need to meet SLA deadlines, collate data and maintain high customer service standards relating to people and HR processes. They will need to be able to work within a virtual and remote team effectively and share work streams where appropriate.
Remote and agile working, you will be expected to visit Omega House (Eastleigh) as and when required. Visiting other offices throughout the SCWs geographical footprint is also required for customer delivery.
Applicants should be CIPD level 3 qualified or working toward / willing to undertake as apprenticeship and willing to undertake job evaluation training.
Job description
Job responsibilities
The primary responsibility of the role is to provide administrative support, to the People Support and Improvement & Development teams with a focus on Job Evaluation administration and email triage.
The post holder will need to meet SLA deadlines, collate data and maintain high customer service standards relating to people and HR processes. They will need to be able to work within a virtual and remote team effectively and share work streams where appropriate.
Remote and agile working, you will be expected to visit Omega House (Eastleigh) as and when required. Visiting other offices throughout the SCWs geographical footprint is also required for customer delivery.
Applicants should be CIPD level 3 qualified or working toward / willing to undertake as apprenticeship and willing to undertake job evaluation training.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
- A commitment to Equality, Diversity and Inclusion
Education
Essential
- NVQ level 3 level education or equivalent or previous relevant experience
- Administration qualification
- CIPD level 3 qualification or willing to work towards
Knowledge & Experience
Essential
- Previous experience of working in an administration setting
- Understanding of the importance of Audit requirements
- Experience of accurate and high-volume data input
- Working knowledge of Microsoft Office including Word, Excel & Teams
- Excellent Administration and attention to detail skills
Desirable
- Previous experience of working in a people / HR environment
- Knowledge and experience of working within an NHS environment
- Experience in Electronic Staff Record system
- Knowledge of the NHS Job Evaluation Scheme
Skills & Capabilities
Essential
- Key communication skills dealing with stakeholders, both verbal and written. Ability to cope where there are barriers to understanding
- Ability to work effectively alone or as part of a high performing team
- Ability to analyse and problem solve finding suitable solutions or work where more than one solution
- Ability to develop reporting plans and work plans for team members
- Excellent customer service skills
- Flexible approach to work to ensure deadlines are achieved
- Ability to travel to stakeholder sites as required
- Ability to use VDU continuously for majority of the working day
- Advanced keyboard skills for fast accurate data input
- Ability to use VDU for the majority of the working day
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
- A commitment to Equality, Diversity and Inclusion
Education
Essential
- NVQ level 3 level education or equivalent or previous relevant experience
- Administration qualification
- CIPD level 3 qualification or willing to work towards
Knowledge & Experience
Essential
- Previous experience of working in an administration setting
- Understanding of the importance of Audit requirements
- Experience of accurate and high-volume data input
- Working knowledge of Microsoft Office including Word, Excel & Teams
- Excellent Administration and attention to detail skills
Desirable
- Previous experience of working in a people / HR environment
- Knowledge and experience of working within an NHS environment
- Experience in Electronic Staff Record system
- Knowledge of the NHS Job Evaluation Scheme
Skills & Capabilities
Essential
- Key communication skills dealing with stakeholders, both verbal and written. Ability to cope where there are barriers to understanding
- Ability to work effectively alone or as part of a high performing team
- Ability to analyse and problem solve finding suitable solutions or work where more than one solution
- Ability to develop reporting plans and work plans for team members
- Excellent customer service skills
- Flexible approach to work to ensure deadlines are achieved
- Ability to travel to stakeholder sites as required
- Ability to use VDU continuously for majority of the working day
- Advanced keyboard skills for fast accurate data input
- Ability to use VDU for the majority of the working day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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