Job summary
We are looking for a full time permanent IT Trainer to work within the NHS South, Central and West Commissioning Support Unit's Informatics IT Training team. This role is based in the Kent & Medway area.
SCW are proud to provide IT training services for around 11% (approx. 850) of GP practices in England.
Main duties of the job
The post holder will provide NHS applications and GP clinical systems training to GP practices, predominantly in the South East area. You will be responsible for facilitating practices to use clinical systems to support their business processes. You will play a key role in delivering an agreed training service and demonstrating value to the customer through provision of a professional training service.
The post holder will have some knowledge and experience of teaching and training adults, design of training resources, for EMIS clinical system and MS Office suite, and is responsible for responding to queries from customers and providing information.
The role holder will be based in one of SCW IT Services offices in the Kent & Medway area, (although currently home working), moving towards agile working. The role holder will work closely with IT Services teams and some travel will also be required throughout the South customer areas to deliver customers and senior stakeholders training requirements.
About us
SCW understands the importance of personal development and career progression, employees are actively given opportunities to build their portfolio and enhance their skill base.
Being a self-motivated team player, with a positive attitude, excellent interpersonal skills, you will possess experience and expertise in training gained within a large scale organisation, ideally within the NHS or healthcare sector.
Please contact Julia Warner, Assistant IT Training Manager for further information on 07946 401 915 or email juliawarner1@nhs.net
Job description
Job responsibilities
Further information on our specific requirements for this role is included in the Job Description and Person Specification.
For further information please contact Julia Warner on juliawarner1@nhs.net OR 07946 401915.
Job description
Job responsibilities
Further information on our specific requirements for this role is included in the Job Description and Person Specification.
For further information please contact Julia Warner on juliawarner1@nhs.net OR 07946 401915.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Desirable
- Educated to diploma level in a similar specialist area
Knowledge & Experience
Essential
- Experience in communications to stakeholder management
- A good understanding of the health and social care environment and roles and responsibilities within it
Desirable
- Educated to diploma level or equivalent level of experience working in a similar specialist area and willing to work towards one of the recognised training qualifications.
- Previous experience in project management and planning
Skills & Capabilities
Essential
- Principles, methods, techniques and tools for the effective design and delivery of training underpinned by understanding of learning principles.
Desirable
- Examples: Creation of lesson plans, design of courses; planning & estimating; training evaluation methods
Communication
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Ability to use informed persuasion to influence and train others.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
Autonomy
Essential
- Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
Equality & Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
Other
Essential
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
- Ability to travel between locations across the geographic area within the remit, and occasionally more widely
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Desirable
- Educated to diploma level in a similar specialist area
Knowledge & Experience
Essential
- Experience in communications to stakeholder management
- A good understanding of the health and social care environment and roles and responsibilities within it
Desirable
- Educated to diploma level or equivalent level of experience working in a similar specialist area and willing to work towards one of the recognised training qualifications.
- Previous experience in project management and planning
Skills & Capabilities
Essential
- Principles, methods, techniques and tools for the effective design and delivery of training underpinned by understanding of learning principles.
Desirable
- Examples: Creation of lesson plans, design of courses; planning & estimating; training evaluation methods
Communication
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Ability to use informed persuasion to influence and train others.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
Autonomy
Essential
- Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
Equality & Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
Other
Essential
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
- Ability to travel between locations across the geographic area within the remit, and occasionally more widely
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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