Job summary
"An exciting opportunity has arisen within the Digital Data and Technology team, for a full-time Senior Technical Analyst (Networks). We are looking for an enthusiastic, tenacious and detail oriented individual to help support and maintain our systems across the south of England"
The post holder will be responsible for contributing to the provision of an efficient, effective, high quality, professional IT Operations capability that continues to meet all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.
Main duties of the job
-
- As a member of the networks team, you will manage resolution of customer fault tickets in a timely manner to meet KPIs.
- The management and operations of network devices within the SCW CSU DDaT supported environment
- Specific skills in maintaining Switches and Firewalls, in order to monitor and maintain the performance of associated services in terms of their contribution to business performance and their sustainability
- Maintain and adapt SCW CSU specific networking infrastructure standards, including operational and technical documentation, compliance with organisational and technical standards, processes and procedures
- The post holder will be expected to mentor and lead junior members of the team.
- Promote best operational practices of a scale environment.
About us
The network team sits within the Technical Operations Function of SCW providing support across multiple NHS organisations in the South of England. We work closely with the other teams within Technical Operations.
The successful candidate will need to have access to their own transport or be able access other modes of transport and can ensure they can committed to attending customer sites reliably and regularly.
Furthermore, as part of this role there will be a requirement to undertake light manual handling duties, where necessary and practicable, to restore operational service to the customer's expectation. SCW are an equal opportunities employer and therefore wherever reasonably practical reasonable adjustments will be considered and facilitate to support staff members to do this safely but this is a requirement of the post.
Job description
Job responsibilities
- Responsible for the management of the SCW CSU IT Services Network Infrastructure
- Working with complex data, facts and situations requiring analysis, interpretations, and comparisons in order to provide a range of options and recommend decisions.Ensures the IT Network Infrastructure continues to meet the needs of the business and its customers
- Ensures the performance of Network services in terms of their contribution to business performance and their sustainability
- Uses Network management tools to collect performance statistics and create reports
- Carries out routine configuration/installation and reconfiguration of Network related products using defined operational procedures
- Creates, maintains and adapts procedures that contribute to the day to day management of the Network Infrastructure within SCW CSU IT Services including:
- Checking backups are completed successfully
- Maintaining the security, access control and connectivity to the Network Infrastructure
- Responsible for the documentation of Network services
- Reporting on the Network bandwidth capacity of services
Job description
Job responsibilities
- Responsible for the management of the SCW CSU IT Services Network Infrastructure
- Working with complex data, facts and situations requiring analysis, interpretations, and comparisons in order to provide a range of options and recommend decisions.Ensures the IT Network Infrastructure continues to meet the needs of the business and its customers
- Ensures the performance of Network services in terms of their contribution to business performance and their sustainability
- Uses Network management tools to collect performance statistics and create reports
- Carries out routine configuration/installation and reconfiguration of Network related products using defined operational procedures
- Creates, maintains and adapts procedures that contribute to the day to day management of the Network Infrastructure within SCW CSU IT Services including:
- Checking backups are completed successfully
- Maintaining the security, access control and connectivity to the Network Infrastructure
- Responsible for the documentation of Network services
- Reporting on the Network bandwidth capacity of services
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Knowledge & Experience
Essential
- Further training or significant experience in network management/installation
- Experienced in communications with customers
- A good understanding of the health and social care environment and roles and responsibilities within it
Desirable
- A good understanding of the health and social care environment and roles and responsibilities within itA/I
Skills & Capabilities
Essential
- Management of various types of networking infrastructure, including switches, routers, wireless controllers, firewalls etc.
- Clear understanding of the TCP/IP protocol and its implementation.
- Understanding of dynamic routing protocols and VPN's.
- Ability to analyse, debug and enhance LAN/WAN network implementations.
- Thorough understanding of Microsoft Networking and how this interacts with a LAN/WAN.
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
Desirable
- Automation of routine tasks such as equipment backups.
- The configuration of network monitoring tools such as SolarWinds.
- Skills for communication in sometimes difficult situations
- Skills for nurturing key relationships and maintaining networks
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Knowledge & Experience
Essential
- Further training or significant experience in network management/installation
- Experienced in communications with customers
- A good understanding of the health and social care environment and roles and responsibilities within it
Desirable
- A good understanding of the health and social care environment and roles and responsibilities within itA/I
Skills & Capabilities
Essential
- Management of various types of networking infrastructure, including switches, routers, wireless controllers, firewalls etc.
- Clear understanding of the TCP/IP protocol and its implementation.
- Understanding of dynamic routing protocols and VPN's.
- Ability to analyse, debug and enhance LAN/WAN network implementations.
- Thorough understanding of Microsoft Networking and how this interacts with a LAN/WAN.
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
Desirable
- Automation of routine tasks such as equipment backups.
- The configuration of network monitoring tools such as SolarWinds.
- Skills for communication in sometimes difficult situations
- Skills for nurturing key relationships and maintaining networks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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