Software Licensing Specialist

Job description

Job responsibilities

Responsibilities of the role are to provide a high quality software asset management service to meet the business requirements of SCW and its customers. To support an operating model that is compliant with recognised industry best practice and national NHS policy. To support team resources, processes and technology required for delivery of the IT Asset Management target operating model ensuring best value for customers. To provide a full range of professional services, including an approved software catalogue, reporting suite, management of license repositories, receipting of purchases through to retirement of end of life products and status accounting of licensing at all stages of their lifecycle. To ensure appropriate governance arrangements are in place for the care and control of software licenses.

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Person Specification

Values & Behaviours

Essential

• Patient First - Customer Excellence, Aspirational, Collaborative, Insightful, Respectful

Education

Essential

• ITIL Foundation
• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Desirable

• Management qualification (at least NVQ Level 3)

Knowledge & Experience

Essential

• Knowledge and use of standards for software asset management and interfaces with security, change, and configuration management
• A good understanding of how to manage activities associated with the software asset lifecycle and the interfaces with ITIL and business processes
• Comprehensive knowledge of Service Management and Service Delivery principles, specifically experience of working in an ITIL compliant organisation and working with an ITIL compliant operating model in a large scale organisation
• Demonstrable track record of software asset management technology/process in a complex technical environment with multiple key stakeholders
• Experience of inventory tracking and audit software, Configuration Management software. Familiar with at least one remote diagnostic/asset discovery tool (eg Certero, SCCM)
• Experience in communications and stakeholder management
• Demonstrated experience of supporting IT projects in complex and challenging environments
• Knowledge of Financial Systems and approval mechanisms e.g. receipting of goods, processing of invoices and procurement; business planning processes

Desirable

• Experience of managing and motivating a team, maintaining team morale, and supporting continuous professional development of staff
• Knowledge and understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement

Skills & Capabilities

Essential

• Must be able to travel (frequent basis) to locations within SCW's support remit.
• Excellent Microsoft Excel skills
• Evidence of post qualifying and continuing professional development
• Problem solving skills and ability to respond flexibly to sudden unexpected demands
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.

Desirable

• Ability to make decisions autonomously, when required, on difficult issues, in the absence of all required information, working to tight and often changing timescales and within financial constraints
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly

Employer details

Employer name

NHS South Central and West Commissioning Support Unit

Address

All SCW Locations

Hybrid/Various

BS1 3NX

Employer's website

https://www.scwcsu.nhs.uk/ (Opens in a new tab)