IT Senior Technical Analyst (Systems)

NHS South Central and West Commissioning Support Unit

This job is now closed

Job summary

An exciting opportunity has arisen within IT Technical Operations for a full-time Senior Technical Analyst (Systems).

We are looking for an enthusiastic, experienced individual to help support and maintain our systems across Surrey and the South of England.

Main duties of the job

Supporting legacy standalone domains across the GP estate
Supporting the hosted domain infrastructure across the Corporate and GP patches
Working remotely, as well as attending sites when required to resolve issues
BAU support for GP and Corporate users in Surrey and other SCW customer regions
Involvement in project work, such as large-scale migrations from legacy domains into SCW's hosted infrastructure
Investigating connectivity issues at customer sites, resolving, or escalating to Network team colleagues when required

About us

The successful candidate will be working with existing Systems colleagues in the Surrey region, with regular contact with the wider Tech Ops team across the South of England.

Date posted

23 May 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£33,706 to £40,588 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

891-CSU-7518WH-A

Job locations

IT Service Delivery - Technical Ops

Horley

RH6 7DE

Job description

Job responsibilities

The post holder will be responsible for contributing to the provision of an efficient, effective, high quality, professional IT Operations capability that continues to meet all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.

Key Responsibilities

Effectively operate SCW CSU DDaT Systems Infrastructure components
Maintain and adapt SCW CSU specific server, storage, client and packaging standards, including operational and technical documentation, compliance with organisational and technical standards, processes and procedures
Monitor and maintain the performance of Servers and associated services in terms of their contribution to business performance and their sustainability

Please Note

The successful candidate will need to have access to their own transport or be able access other modes of transport, to ensure they can commit to attending customer sites reliably and regularly.

Furthermore, as part of this role there will be a requirement to undertake light manual handling duties, where necessary and practicable, to restore operational service to the customers expectation. SCW are an equal opportunities employer and therefore wherever reasonably practical, reasonable adjustments will be considered to facilitate and support staff members to do this safely. This is a requirement of the post.

Job description

Job responsibilities

Key Responsibilities

Effectively operate SCW CSU DDaT Systems Infrastructure components
Maintain and adapt SCW CSU specific server, storage, client and packaging standards, including operational and technical documentation, compliance with organisational and technical standards, processes and procedures
Monitor and maintain the performance of Servers and associated services in terms of their contribution to business performance and their sustainability

Please Note

The successful candidate will need to have access to their own transport or be able access other modes of transport, to ensure they can commit to attending customer sites reliably and regularly.

Person Specification

Values & Behaviours

Essential

Patient First - Customer Excellence
Aspirational
Collaborative
Insightful
Respectful

Education

Essential

Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Knowledge & Experience

Essential

Operation of Windows Server 2012, 2016 and 2019
Clear understanding of infrastructure backup operations
Ability to run and customise tasks that have been automated using Command files, PowerShell and VB Script.
Ability to configure security with Windows Active Directory.

Skills & Capabilities

Essential

Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
Understanding of and commitment to equality of opportunity and good working relationships.
Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support

Person Specification

Values & Behaviours

Essential

Patient First - Customer Excellence
Aspirational
Collaborative
Insightful
Respectful

Education

Essential

Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Knowledge & Experience

Essential

Operation of Windows Server 2012, 2016 and 2019
Clear understanding of infrastructure backup operations
Ability to run and customise tasks that have been automated using Command files, PowerShell and VB Script.
Ability to configure security with Windows Active Directory.

Skills & Capabilities

Essential

Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
Understanding of and commitment to equality of opportunity and good working relationships.
Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.