NHS South Central and West Commissioning Support Unit

IT Service Level Performance Analyst

This job is now closed

Job summary

We have an exciting new role at SCW for an IT Service Level Performance Analyst!

Are you proficient and numerical with an understanding of the ITIL operating model and a desire to work within the NHS; ensuring value for public money and helping to improve outcomes for patients through innovative, efficient and robust management within Informatics services?

If so you could be the person that we're looking for!

Main duties of the job

The post holder will be responsible for developing reports, monitoring and reporting performance against IT service KPI targets, supporting instigation of actions to eliminate poor service and to improve service quality where required. The role also supports service & KPI development, the creation of SLA's and OLA's, Informatics Services and supplier performance management and creating, maintaining/developing process and procedural documentation.

You will need a good understanding of IT services, ITIL Foundation and an eye for detail, you will have great Excel skills, experience of using PowerBI to present data and either experience of using SQL or a willingness to learn.

Sound interesting? Do you want to work within a dynamic, effective and efficient team with great career prospects, then get in touch.

About us

SCW collaborate with customers and partners across the health and social care system to manage, analyse, and improve performance and enableour customers to achieve the best possible outcomes for their patients and populations.

Date posted

04 March 2022

Pay scheme

Agenda for change

Band

Band 6

Salary

£32,306 to £39,027 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

891-CSU-7046LO-A

Job locations

Reading

RG30 2BA

Job description

Job responsibilities

The role supports the business in maintaining and improving the quality of IT Services through a continual cycle of developing, agreeing, monitoring and reporting on IT service targets and achievement and instigation of actions to eliminate poor service and to improve service quality where required.

The role is designed to build a combination of subject matter expertise and technical skills to develop strong service delivery.

Job description

Job responsibilities

The role is designed to build a combination of subject matter expertise and technical skills to develop strong service delivery.

Person Specification

Guidence

Essential

Values & Behaviours - Patient First - Customer Excellence, Aspirational, Collaborative, Insightful, Respectful
Education - Degree level or equivalent experience, ITIL V3 Foundation, Lean Six Sigma
Knowledge & Experience - Service performance measurement/reporting, Understanding of KPI's and identifying/defining service performance metrics, Extracting, combining and analysing data and presenting information, SLA's/OLA's & service specifications, CSI
Skills & Capabilities - MS Office, strong Excel, PowerBI, SQL, Strong attention to detail

Person Specification

Guidence

Essential

Values & Behaviours - Patient First - Customer Excellence, Aspirational, Collaborative, Insightful, Respectful
Education - Degree level or equivalent experience, ITIL V3 Foundation, Lean Six Sigma
Knowledge & Experience - Service performance measurement/reporting, Understanding of KPI's and identifying/defining service performance metrics, Extracting, combining and analysing data and presenting information, SLA's/OLA's & service specifications, CSI
Skills & Capabilities - MS Office, strong Excel, PowerBI, SQL, Strong attention to detail

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information