PPMD Senior IT Field Engineer

Job responsibilities

Core Duties and Responsibilities (Key Result Areas)Communication and Relationships Work under general direction within a clear framework of accountability, exercising substantial personal responsibility and autonomy. Required to maintain constructive relationships with a broad range of internal and external stakeholders. To assist the Project/Programme Manager to develop, implement and maintain a high standard of Technical Delivery across the affected client base. Working with customer IT Leads, nominated project leads, 3rd parties and other stakeholders to discuss technical service issues.

Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions. Participate in the regular IT customer and internal stakeholder meetings regarding projects.

Analytical and Judgemental

Responds to enquiries by users, specialists or others and is able to deal effectively with a broad range of problems of moderate complexity, only escalating those which need specialist or management attention. Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration. Implements specialist or complex IM&T deliverables. Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice. To apply specialist knowledge to complex technical situations and problems, where without such intervention there is some uncertainty as to the outcome. Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested. Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information.Financial and Physical Resources Contribute to budget setting for specific projects, ensuring the project is delivered within the budget set and approved by the customer. Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines. Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis. Continually strive for delivering project/function outcomes, value for money and greater efficiencyHR Responsibilities Supervises and gives instruction to less experienced colleagues in all aspects of current and correct operational practice. Delegates responsibility for carrying out specific tasks to individuals as appropriate. Provide specialist training, advice and support on own role/responsibilities where necessary. Support training and induction of new staff. Supervises team as required. Participate in the recruitment process of support staff.Information Resources Ensures specialist or complex IT information is processed in accordance with policies & procedures. Monitor actions to investigate and resolve incidents and problems in systems and services, assisting with the implementation of agreed remedies and preventative

Provides relevant and timely specialist advice and guidance on functional and information matters. Operate within and provide enhancements to current management information, reporting to enhance decision making processes. Updating, maintaining, organise, gather, and analyse information to predict/meet future organisational and team needs by identifying best professional practice.Research and Development Maintain an awareness of developing technologies and their application and take some responsibility for personal development. Actively supports and contributes to the development of key performance indicators for the successful assessment of performance. Test and review new concepts, models, methods, practices, products and equipment. Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes.

Planning and Organisation Plan, schedule and monitor work to meet time and quality targets and in accordance with relevant legislation, procedures, and strategies. Keeping the customer and internal stakeholders up to date with regular meetings and written communication. Effectively manage assigned workload to design, analyse and implement effective solutions in a highly complex environment within specified parameters to meet customer requirements, ensuring all solutions are researched and assessed before decision on correct course of action and implementation is reached. Ensures that documentation of new systems, services and software is available and in an appropriate form. Ensure that incidents and requests are handled according to agreed procedures, that documentation of the supported components is available and in an appropriate form for those providing support. Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team. Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Mobility

Essential

• Car driver / owner or reasonable alternative.
• Full UK Drivers License

Education / Training / Qualifications

Essential

• Educated to degree level in relevant IT subject or equivalent plus significant experience of working at a similar level in specialist area.
• An advanced recognised Industry standard qualification in IT. i.e. Microsoft or Cisco certification.
• Working knowledge of PRINCE2 project management methodology.

Desirable

• MCSE; CNE; CCNA qualifications.

Experience

Essential

• Experience providing senior level complex technical support through a team of service engineers
• Significant experience in providing complex, specialist, professional support and guidance to peers and colleagues
• Experience of problem management

Desirable

• Experience working in an NHS IT Technical environment

Workplace Values

Essential

• Ability to demonstrate, understanding and apply our workplace values. These are embedded in all roles and applicants must evidence their values as part of the application process.

Skills / Abilities

Essential

• Excellent interpersonal and customer service skills at all levels.
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.
• Commitment to continuing professional development.
• Attention to detail combined with the ability to extract key messages from complex analysis.
• Problem solving skills and ability to respond to sudden unexpected demands.
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.

Desirable

• Methodical approach to work.
• Able to define and develop working Procedures/Practices.

Interpersonal Skills

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
• Able to manage difficult situations with all levels of customer.
• Possess a logical analytical approach to problem solving.

Special Aptitudes

Essential

• Awareness of equality and valuing diversity principles.
• Understanding of Confidentiality and Data Protection Act.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).