NHS Arden and Greater East Midlands Commissioning Support Unit

Systems Tooling and Process Officer

Information:

This job is now closed

Job summary

Systems Tooling and Process Officer will play a pivotal role in enabling the NHS to become increasingly data-driven over the next decade. This position involves overseeing the use of key tools such as Jira, Confluence, and SharePoint, developing Standard Operating Procedures (SOPs), and leading the coordination of training and development activities within the programme.

  • Hybrid role with flexibility for home working, alongside monthly visits to the NHS office at its new location.
  • Band 7, ranging from £46,148 to £52,809, dependent on experience.
  • Full-time, permanent position (37.5 hours per week).

Main duties of the job

  • Oversee the use of Jira and Confluence to ensure consistency and standardisation across NHS programmes.
  • Develop and maintain SharePoint sites and SOPs for tooling processes.
  • Act as the main point of contact for programme tooling and systems, providing expert advice and addressing queries.
  • Coordinate training and development activities across teams, ensuring the effective use of systems and tools.
  • Contribute to strategic planning for team projects, supporting performance improvement and governance strategies

About us

You will be part of NHS England's Data and Analytics Directorate, which is leading the transformation to improve data use across health and care. The Federated Data Platform connects systems across Trusts and Integrated Care Boards, enhancing data integration and improving patient care. By helping standardise data processes, you will contribute to better decision-making, improved care coordination, and a more efficient NHS.

Details

Date posted

31 October 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year pa

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

TS

Job locations

Wellington House

133-155 Waterloo Rd

London

SE1 7AE


Job description

Job responsibilities

The Tooling and Process Officer will:

  • Manage the use of Jira, Confluence, and SharePoint within the programme, ensuring processes are efficient and standardised.
  • Develop SOPs for the use of programme tooling and oversee the documentation process.
  • Provide expert guidance to users of tooling and systems, resolving queries and improving overall functionality.
  • Lead the coordination of training initiatives to ensure all staff are proficient in the use of programme tools.
  • Contribute to performance improvement by supporting the strategic planning of projects and governance initiatives.

Essential Skills & Experience:

  • Extensive experience using Jira, Confluence, SharePoint, and MS Project across various programmes.
  • Strong track record of developing formal SOPs and delivering training on programme tools.
  • Excellent analytical skills, with the ability to troubleshoot and resolve complex system issues.
  • Knowledge of project management methodologies, including PRINCE2.
  • Strong communication skills, with the ability to convey complex information to stakeholders at all levels.

Desirable Experience:

  • Experience working in a healthcare environment, ideally within the NHS.
  • Familiarity with product development environments and system integration.

Qualifications:

  • Educated to degree level in a relevant subject or with equivalent experience.
  • Postgraduate degree or relevant project management certifications are desirable.

Next Steps:

We are looking for individuals who are independent thinkers and willing to take risks. We believe in a collaborative work culture that allows all team members to share their ideas and contribute. We also promote a healthy work-life balance and strive to create a supportive working environment.

Visit our website atwww.ardengemcsu.nhs.uk to learn more about who we are and apply.

Note: We are not sponsoring this position, so applicants must be UK residents.

Job description

Job responsibilities

The Tooling and Process Officer will:

  • Manage the use of Jira, Confluence, and SharePoint within the programme, ensuring processes are efficient and standardised.
  • Develop SOPs for the use of programme tooling and oversee the documentation process.
  • Provide expert guidance to users of tooling and systems, resolving queries and improving overall functionality.
  • Lead the coordination of training initiatives to ensure all staff are proficient in the use of programme tools.
  • Contribute to performance improvement by supporting the strategic planning of projects and governance initiatives.

Essential Skills & Experience:

  • Extensive experience using Jira, Confluence, SharePoint, and MS Project across various programmes.
  • Strong track record of developing formal SOPs and delivering training on programme tools.
  • Excellent analytical skills, with the ability to troubleshoot and resolve complex system issues.
  • Knowledge of project management methodologies, including PRINCE2.
  • Strong communication skills, with the ability to convey complex information to stakeholders at all levels.

Desirable Experience:

  • Experience working in a healthcare environment, ideally within the NHS.
  • Familiarity with product development environments and system integration.

Qualifications:

  • Educated to degree level in a relevant subject or with equivalent experience.
  • Postgraduate degree or relevant project management certifications are desirable.

Next Steps:

We are looking for individuals who are independent thinkers and willing to take risks. We believe in a collaborative work culture that allows all team members to share their ideas and contribute. We also promote a healthy work-life balance and strive to create a supportive working environment.

Visit our website atwww.ardengemcsu.nhs.uk to learn more about who we are and apply.

Note: We are not sponsoring this position, so applicants must be UK residents.

Person Specification

CV

Essential

  • Evidence of continued professional development
  • Significant experience using Jira, Confluence, SharePoint and MS Project in multiple programmes.
Person Specification

CV

Essential

  • Evidence of continued professional development
  • Significant experience using Jira, Confluence, SharePoint and MS Project in multiple programmes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Arden and Greater East Midlands Commissioning Support Unit

Address

Wellington House

133-155 Waterloo Rd

London

SE1 7AE


Employer's website

https://www.ardengemcsu.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Arden and Greater East Midlands Commissioning Support Unit

Address

Wellington House

133-155 Waterloo Rd

London

SE1 7AE


Employer's website

https://www.ardengemcsu.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

AGEM Talent Consultants

AGEM Talent Consultants

agem.talentconsultants@nhs.net

12345678910

Details

Date posted

31 October 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year pa

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

TS

Job locations

Wellington House

133-155 Waterloo Rd

London

SE1 7AE


Supporting documents

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