Job summary
We are looking for an experienced, highly motivated and competent Nurse to work within the National Gender Dysphoria National Referral Support Service (GDNRSS). The GDNRSS is a forward thinking team in a growing and exciting area within the NHS.
Developed in conjunction with NHS England, GDNRSS is within the Clinical Services Directorate and provides referral support for gender dysphoria services across England, Scotland, and Wales. The post holder will need to support patients with complex needs and be able to work with a wide range of stakeholders and be willing to travel to meet with customers across a wide geography.
The ideal candidate will have significant experience working with a diverse population, ability to work independently and quickly respond to changing needs and unexpected demands.
Due to the nature of the work within the service and our growing team, you will need to easily adapt to new ways of working within an evolving environment, be able to make things happen and quickly with a positive and proactive attitude. In return, you will have an opportunity to help shape a changing and ambitious team that will support you in your development and career needs and aspirations.
The post holder will need to be able to cover core service hours Monday to Friday. Please refer to the Job description and the Person Specification for details of the role and the skills, qualifications and experience required.
Main duties of the job
The post holder will work alongside a team of Specialist Nurse Advisors in the National Referral Support Service who will be responsible for supporting patient consultations who are seeking surgical intervention on the Gender Dysphoria Pathway commissioned by NHS England Specialised Services.
The post holder will facilitate patient consultations to enable the patient to make an informed choice regarding the type of surgical intervention and their preferred provider for specialist gender surgery, in addition to supporting patients whilst on the waiting list for surgery.
The postholder will have an active role in supporting with waiting list initiatives, this will involve proactively contacting patients on the waiting list to offer and support a transfer of care between providers.
The postholder will support the clinical service lead in shaping the future direction of service delivery, ensuring the workstream is effectively planned and managed to ensure a high quality, clinically robust service.
About us
We are a multi award-winning organisation that has achieved the prestigious Investors in People Gold Award for 'We invest in people' and 'We invest in wellbeing' and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.
We reward the hard work and commitment of our people with the following benefits:
- A competitive salary with annual pay reviews
- A generous annual leave entitlement starting at 27 days
- Membership of the NHS Pension Scheme
- Flexible working and family friendly policies, including enhanced parental leave and pay
- A wide range of in-house and external learning and development opportunities
- Access to salary sacrifice and discount schemes
- Access to employee assistance and occupational health services.
Job description
Job responsibilities
Clinical / Operational Duties
The postholder will have competence in clinical decision making in relation to interpreting clinical information provided by gender services to initiate the relevant and appropriate interventions in line with NHS Englands Service Specification.
Provide specialist clinical advice and guidance relating to specialist gender surgery, including but not restricted to, information regarding clinical techniques, specific surgical provider options, pre and post operative care and recovery.
To work closely with a wide range of stakeholders including all NHS England commissioners and care providers involved in delivering Gender Dysphoria services (Non-Surgical and Surgical).
Active participation in developing and updating standard operating procedures (SOPs) and policies pertinent to the service. Supporting the service with audits and analysing the results to inform service improvements
Maintain up-to-date knowledge of legislation, policies and guidance in line with appropriate healthcare sector and Gender Dysphoria Services
Please read the job description and person specification for full details.
Job description
Job responsibilities
Clinical / Operational Duties
The postholder will have competence in clinical decision making in relation to interpreting clinical information provided by gender services to initiate the relevant and appropriate interventions in line with NHS Englands Service Specification.
Provide specialist clinical advice and guidance relating to specialist gender surgery, including but not restricted to, information regarding clinical techniques, specific surgical provider options, pre and post operative care and recovery.
To work closely with a wide range of stakeholders including all NHS England commissioners and care providers involved in delivering Gender Dysphoria services (Non-Surgical and Surgical).
Active participation in developing and updating standard operating procedures (SOPs) and policies pertinent to the service. Supporting the service with audits and analysing the results to inform service improvements
Maintain up-to-date knowledge of legislation, policies and guidance in line with appropriate healthcare sector and Gender Dysphoria Services
Please read the job description and person specification for full details.
Person Specification
Education and Training
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Registered Nursing Qualification and current registration with NMC
- Evidence of post qualifying and continuing professional development
Desirable
- Experience of working within Gender Dysphoria services
Experience
Essential
- Extensive Clinical Experience, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Understanding of the background to and aims of current healthcare policy in the Arden and GEM region and appreciate the implications of this on engagemen
- Should have an appreciation of the relationship between the Department of Health, NHS England Improvement, ICB's and individual provider and commissioning organisations
- Knowledge of safeguarding process and responsibilities
- Demonstrated experience in a Healthcare environment
- Aware of Caldicott principle and information governance
Desirable
- Experience of managing risks and reporting
- Knowledge of Gender Dysphoria Services and Pathways
Workplace Values
Essential
- Ability to demonstrate, understanding and apply our workplace values.
Skills / Abilities
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
- Must be able to prioritise own work effectively and be able to direct activities of others and working to tight and often changing timescales
- Experience of setting up and implementing internal processes and procedures
- Demonstrated capability to plan over short, medium and long -term timeframes and adjust plans and resource requirements accordingly
- The promotion of equality of opportunity and good working relations
Interpersonal Skills
Essential
- Evidence of effective communication with a variety of stakeholders including stakeholders across organisations
- Must be able to provide and receive complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Negotiate on difficult and controversial issues including performance and change. Negotiation and conflict management skills and the ability to influence in formal settings
Analytical
Essential
- Ability to analyse complex facts, issues and situations and develop a range of options
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Problem solving skills and ability to respond to sudden unexpected demands
Special Aptitudes
Essential
- Awareness of equality and valuing diversity principles
- Understanding of Confidentiality and Data Protection Act
Mobility
Essential
- Car driver / owner or reasonable alternative
Person Specification
Education and Training
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Registered Nursing Qualification and current registration with NMC
- Evidence of post qualifying and continuing professional development
Desirable
- Experience of working within Gender Dysphoria services
Experience
Essential
- Extensive Clinical Experience, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Understanding of the background to and aims of current healthcare policy in the Arden and GEM region and appreciate the implications of this on engagemen
- Should have an appreciation of the relationship between the Department of Health, NHS England Improvement, ICB's and individual provider and commissioning organisations
- Knowledge of safeguarding process and responsibilities
- Demonstrated experience in a Healthcare environment
- Aware of Caldicott principle and information governance
Desirable
- Experience of managing risks and reporting
- Knowledge of Gender Dysphoria Services and Pathways
Workplace Values
Essential
- Ability to demonstrate, understanding and apply our workplace values.
Skills / Abilities
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
- Must be able to prioritise own work effectively and be able to direct activities of others and working to tight and often changing timescales
- Experience of setting up and implementing internal processes and procedures
- Demonstrated capability to plan over short, medium and long -term timeframes and adjust plans and resource requirements accordingly
- The promotion of equality of opportunity and good working relations
Interpersonal Skills
Essential
- Evidence of effective communication with a variety of stakeholders including stakeholders across organisations
- Must be able to provide and receive complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Negotiate on difficult and controversial issues including performance and change. Negotiation and conflict management skills and the ability to influence in formal settings
Analytical
Essential
- Ability to analyse complex facts, issues and situations and develop a range of options
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Problem solving skills and ability to respond to sudden unexpected demands
Special Aptitudes
Essential
- Awareness of equality and valuing diversity principles
- Understanding of Confidentiality and Data Protection Act
Mobility
Essential
- Car driver / owner or reasonable alternative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
