Job summary
The Strategy and Innovation team are seeing to recruit anexperienced Band 5 Project Support Officer to join at an exciting time of innovation.
We are looking for a highly motivated individual who brings both organisation skills and rigour alongside the tenacity to succeed. You will play a vital part in the delivery of our transformation journey by providing support to the Head of Innovation, providing high-quality project, service, initiative, and administration support including information and analysis.
Main duties of the job
An opportunity has arisen within the Strategy and Innovation team within Arden and GEM CSU.The ideal candidate will have experience of working in a project environment, however this is not essential. Attention to detail along with the ability to plan, organise and prioritise work to tight deadlines is essential.
The post holder will undertake reporting and analysis of information to support service delivery, providing support, papers, minutes and actions for team meetings and formal governance meetings as required. The post-holder is a key member of the team whose overarching goal is to enable, promote, and support the effective use of data, information, knowledge, and technology to improve, inform and support a portfolio of projects, services, and initiatives.
Working knowledge of all Microsoft office packages is essential. The ability to prepare communication materials on the overall innovation programme for internal and external use would be a considerable advantage.
Candidates should possess good organisational and communication skills, effectively building relationships and working closely with customers and colleagues. You must be confident in planning and completing tasks using your own initiative, but also working as part of a team.
Knowledge of project methodology is desirable, or willing to learn and develop in this area.
About us
Arden & GEM is a leading commissioning support organisation with over 900 employees located throughout England. Our people and solutions are not afraid to push the boundaries when playing an integral role in helping customers to meet the challenge of building integrated and sustainable healthcare. In 2019, Investors in People awarded us"We invest in people, silver accreditation".
We deliver a range of transformational solutions, business support and clinical services to customers including: Clinical Commissioning Groups, NHS England, Sustainability and Transformation Partnerships, Integrated Care Systems, NHS Trusts, GP surgeries and local authorities. As a trusted partner for our customers we work collaboratively with a shared vision of delivering better health outcomes for patients.
We recruit passionate and innovative people, wherever they are in their career, from new starters to experienced professionals. Our diverse service portfolio creates opportunities in a wide range of disciplines from accountancy and project management to data analysis and pharmacy, covering a broad number of roles such as administration, management, specialist and clinical.
If this sounds like you, and you are interested in growing a career providing high quality sustainable services, this is your opportunity.
Job description
Job responsibilities
The post holder will work directly for the PMO Lead, providing support to the Integrated Planning Team and Centre of Integrated Planning (CoiP), including Executive SROs, Technical Leads and occasionally working with SMEs from our external customer base.
The role is an essential component of the on-going delivery of robust project arrangements, including planning and co-ordinating delivery across the local customer base and sits within Strategy and Innovationfor purposes of day to day work.
The post holder will carry out any other duties as may reasonably be required by their line manager
Main duties of the job
Planning and Organisation
- Support implementation of project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the Team.
- Deliver against agreed objectives, achieving quality outcomes.
- Prepare governance papers, reports and associated materials that can be utilised in effective meeting management
- Organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work.
- Prepare communication materials on the overall innovation program for internal and external use.
Job description
Job responsibilities
The post holder will work directly for the PMO Lead, providing support to the Integrated Planning Team and Centre of Integrated Planning (CoiP), including Executive SROs, Technical Leads and occasionally working with SMEs from our external customer base.
The role is an essential component of the on-going delivery of robust project arrangements, including planning and co-ordinating delivery across the local customer base and sits within Strategy and Innovationfor purposes of day to day work.
The post holder will carry out any other duties as may reasonably be required by their line manager
Main duties of the job
Planning and Organisation
- Support implementation of project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the Team.
- Deliver against agreed objectives, achieving quality outcomes.
- Prepare governance papers, reports and associated materials that can be utilised in effective meeting management
- Organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work.
- Prepare communication materials on the overall innovation program for internal and external use.
Person Specification
Education / Training / Qualifications
Essential
- Degree in relevant IT subject or equivalent experience
- Evidence of continual professional development and
- Experience of working within a Project environment
- Experience of record keeping, including monitoring and maintenance activities i.e. financial, stock etc
- Experience of supporting service delivery
- Experience of working within a customer focussed environment
Desirable
- Experience of working within an NHS Care setting
- Experience of working in a multi-agency context
- Experience of supplier management
- Familiarity of reporting mechanisms
- Experience of mentoring and/or supporting development with team colleagues
Special Aptitudes
Essential
- Able to initiate/respond quickly and positively to change and has the ability to learn from experience
- Awareness of equality and valuing diversity principles
- Understanding of IG, Confidentiality and GDPR/Data Protection Act
Desirable
- Occasionally work outside normal office hours
Mobility
Essential
- Car driver / owner or reasonable alternative Frequent travelling to and working from sites as required
Experience
Essential
- Excellent verbal & written communication skills
- Note taking skills
- Ability to build and maintain professional working relationships, demonstrating empathy with customers, suppliers and NHS colleagues
- Excellent facilitation skills - motivating, persuading, negotiating, and influencing an audience as required
- Excellent planning and organisational skills with the ability to work to tight deadlines and manage competing demands
- Pro-active and flexible approach to resolving problems
- Ability to work as part of a team and on own initiative
Desirable
- Analytical Skills
- Presentation skills
Skills / Abilities
Essential
- A broad understanding of the relationships between health and social care, including Primary and Secondary care
- A broad knowledge of IM&T within the health care setting
- Knowledge and understanding of Information Governance, including GDPR, Data Protection Act and Caldicott principles
Desirable
- Knowledge and experience of healthcare systems
- Knowledge of delivery and monitoring of services through appropriate service level agreements/KPIs
- Knowledge and understanding of risk identification and the development of appropriate mitigating actions
- Knowledge of Project Management methodologies
Interpersonal Skills/Special Aptitude
Essential
- Being responsive and flexible - able to react quickly and positively to change 'Can do' attitude Organised and logical
- Willing to develop new skills
- Calm under pressure
Desirable
- Confidence to present information
- Able to appreciate current operational cultures and constraints, whilst remaining optimistic and focused on users at all levels and in all discipline
Person Specification
Education / Training / Qualifications
Essential
- Degree in relevant IT subject or equivalent experience
- Evidence of continual professional development and
- Experience of working within a Project environment
- Experience of record keeping, including monitoring and maintenance activities i.e. financial, stock etc
- Experience of supporting service delivery
- Experience of working within a customer focussed environment
Desirable
- Experience of working within an NHS Care setting
- Experience of working in a multi-agency context
- Experience of supplier management
- Familiarity of reporting mechanisms
- Experience of mentoring and/or supporting development with team colleagues
Special Aptitudes
Essential
- Able to initiate/respond quickly and positively to change and has the ability to learn from experience
- Awareness of equality and valuing diversity principles
- Understanding of IG, Confidentiality and GDPR/Data Protection Act
Desirable
- Occasionally work outside normal office hours
Mobility
Essential
- Car driver / owner or reasonable alternative Frequent travelling to and working from sites as required
Experience
Essential
- Excellent verbal & written communication skills
- Note taking skills
- Ability to build and maintain professional working relationships, demonstrating empathy with customers, suppliers and NHS colleagues
- Excellent facilitation skills - motivating, persuading, negotiating, and influencing an audience as required
- Excellent planning and organisational skills with the ability to work to tight deadlines and manage competing demands
- Pro-active and flexible approach to resolving problems
- Ability to work as part of a team and on own initiative
Desirable
- Analytical Skills
- Presentation skills
Skills / Abilities
Essential
- A broad understanding of the relationships between health and social care, including Primary and Secondary care
- A broad knowledge of IM&T within the health care setting
- Knowledge and understanding of Information Governance, including GDPR, Data Protection Act and Caldicott principles
Desirable
- Knowledge and experience of healthcare systems
- Knowledge of delivery and monitoring of services through appropriate service level agreements/KPIs
- Knowledge and understanding of risk identification and the development of appropriate mitigating actions
- Knowledge of Project Management methodologies
Interpersonal Skills/Special Aptitude
Essential
- Being responsive and flexible - able to react quickly and positively to change 'Can do' attitude Organised and logical
- Willing to develop new skills
- Calm under pressure
Desirable
- Confidence to present information
- Able to appreciate current operational cultures and constraints, whilst remaining optimistic and focused on users at all levels and in all discipline
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
