Job responsibilities
Leadership Provision of leadership, advice and support as a member of the senior management team Lead, motivate and manage the project management team (including the project managers, project coordinators, project manager for data access requests, PPE/communications coordinator, and the clinical data auditor /coordinator) ensuring a competent and productive team is working effectively with internal colleagues and external stakeholders to meet programme deliverables, adhering to their responsibilities and milestones Promote a culture that recognises the benefits of a project and programme management and service improvement approach to deliver a national clinical audit project
Contribute to the development of annual business plans as a member of the senior management team Take an active part in NICOR corporate functions as required as part of the senior management team
Project management Lead, manage and coordinate delivery of the work streams within the programme of work to agreed deadlines. This will include over-arching planning, co-ordination and management of the National Cardiac Audit Programme (NCAP) and other delegated projects to time, quality and budget, identifying risks, issues and dependencies and the development and implementation of robust plans To work collaboratively with the Chair of the NCAP Operational and Methodology Group and Clinical Leads to lead and coordinate the delivery of high-quality, Quality Improvement (QI) focused annual reports and other agreed outputs which are fit for purpose and on time for NCAP and other projects Ensure robust project management methodologies, eg Prince 2, are applied to the development, implementation and delivery of outputs across the programme
Drive and support project managers to plan, manage and deliver their delegated responsibilities. Project managers and coordinators will continue to be responsible and accountable for respective work streams Ensure required project documentation is in place for robust monitoring and governance and is of high quality. This will include detailed project plans (Gantt charts), workplans, risk and issue logs and other relevant project management tools Develop clear programme plans and systems for tracking and reporting against these to ensure financial management and enable accurate reports to be given to NICOR COO/Arden and GEM Management team In liaison with the National Clinical Audit Services Manager, ensure there is appropriate collaborative planning and working between the project management team, the analytical and IT development teams Update and develop documents and other reporting processes appropriate to the project management team and delegated projects for Performance Review, Contract review meetings and other relevant meetings Monitor the quality of the project management teams work and take appropriate action to address any areas where standards can be improved
Facilitate a timely resolution of bottlenecks in the critical pathways of the programme and other delegated projects managed by the project management team Provide over-arching direction, support and advice to the project management team in their communication and relationships with organisations that submit data to the audit ensuring that the project management team is enabled to lead on this area of work
Management of Data Access requests and Information Governance Oversee the development and delivery of the data access service to ensure that data access requests are processed and responded to in a timely and consistent manner in keeping with agreed protocols Ensure that the data access service generates an appropriate level of income Ensure timely submissions of the required Information Governance related annual submissions, applications and amendments for approval by CAG, Research Ethics and other regulatory authorities (e.g., data sharing agreements) as appropriate for research and non-research purposes
Staff management and development Responsible for the direct line management of the Project Managers, DARS Project Manager, Clinical Data Auditor/Coordinator and PPE/Communications Coordinator Management of temporary staff within the project management team as and when required Responsible for recruitment, performance management and work allocation of the individual members of the project management team reporting to this role. Develop and review workforce plans and structure to ensure they remain responsive to the organisations needs Support the development of the skills and abilities of the project management team to encourage knowledge sharing and learning with respect to transformation, innovation and improvement Communicate the objectives, current progress and future developments at AGEM and NICOR to all delegated staff
Monitor staff performance and complete annual performance reviews and objective setting Work with SMT members to ensure that project management team members are fully trained and compliant with all relevant policies including IG requirements. Develop a culture of high personal standard with a focus on both individual and team excellence, including embedding appraisal and ensuring this links to the annual objectives of NICOR
Policy and service development Lead on service development within the remit of the project management team using an organisation wide holistic approach Develop, implement and review Standard Operating Procedures (SOPs), processes and policies for own area of work as for other relevant areas of work
Work with SMT members to develop and revise NICORs policies, processes and procedures that comply with Arden and GEM requirements Propose and implement changes in conjunction with working groups which have wider implications and impact beyond own area of activity Ensure team compliance with organisational policies and procedures Propose project changes which impact positively on providers Develop and implement systems guidance sharing of information for best practice Keep abreast of national and specialty specific guidance relating to NICORs work
Quality Improvement Work with key stakeholders to further develop and integrate Quality Improvement to support the NCAP Identify areas of best practice relating to QI that are relevant to NICORs work and take this forward with the senior management team Ensure systems are established and maintained within the department to ensure that business/operational information is obtained, held, recorded, used and shared in accordance with agreed methodology and, where relevant, accordance with Caldicott and General Data Protection Regulation (GDPR) requirements Undertake research and other management interventions where gaps in the projects are identified or issues arise When required, design and deliver relevant training to participants, i.e., from local hospitals and clinical audit networks
Communication and representation Represent and promote a positive image of NICOR and Arden and GEM. Take overall responsibility for communication with commissioners and funders of NCAP and other clinical registries. Ensure that the customer relationship management database is developed and kept up to date Maintain effective communication with all customers and stakeholders using appropriate communication channels, including surveys and focus groups to identify the needs of key stakeholders for information and the usefulness of the information disseminated on-line and through reports Lead on the development, revision and implementation of the Comms/Stakeholder Engagement strategies including liaison with all external key stakeholders, eg hospital, national local clinical audit networks, CQC
Oversee the production of key communication materials associated with the programme/associated work streams. This may include the drafting ofpresentations, flyers and staff bulletins As part of the senior team, liaise with external stakeholders including hospitals and relevant networks and, when required, design and deliver training to those attending regional meetings in the principles, methodology and implementation of national clinical audit Deputise for the COO as a member of the senior NICOR team
Financial and physical resources Responsible for the delivery of delegated service within budget Monitor expenditure against budget and address areas of financial variance Ensure processing of orders is done within financial standing orders
Other responsibilitiesIn addition to these duties the post-holder will be expected to carry out other duties as are within the scope, spirit and purpose of the job description as requested by the line manager. The post-holder will also be expected to be flexible providing cross cover during illness andannual leave. The post-holder will be expected to demonstrate a commitment to continuing professional development and will actively follow Arden and GEM policies.
The job description is not intended to be exhaustive, and it is likely that duties and responsibilities may be altered from time to time in light of changing circumstances in discussion with the post-holder.
