Job summary
Senior Business Intelligence Analyst (Mental Health, Children and Younger Persons) Norwich (Band 7 Permanent)
Our local team forms part of a bigger Business Intelligence unit operating under the authority of Norfolk & Waveney CCG based in Norwich.
This is an exciting opportunity for a talented senior business intelligence analyst to join our expanding team. The focus of this role will be primarily on the delivery of analytics; supporting Mental health services and all services involved with Children and Younger persons within the N&W system.
An individual who can demonstrate a desire to promote change and question current processes through creative use of data, backed up by the technical skills to enable this with a proven track record for delivery is an ideal match to join our team.
Main duties of the job
Duties include(but not limited to): -
- First point of call for information requests from CCG MH team and wider system
- Providing BI support to NSFT (Wellbeing and Block), CPFT (Eating Disorders) and multiple MIND contracts (meetings, associated actions, contract negotiations, etc)
- Benchmarking MH performance and activity with other STPs / Providers
- Leading data / DQ discussions and associated meetings with providers and the CCG / CSU
- Networking with BI colleagues across the system to create system-wide reports that add value and further improve our systems insights in these areas.
- Supporting BI and Performance Manager in CYP Reporting and ongoing transformation work.
- Supporting the development and roll out of Self-Service reporting via BI platforms principally via Power BI.
About us
Based in Norwich and working across Norfolk & Waveney, the successful candidate will form a key part of a specialist BI team. Working with various Health and Social Care stakeholders they will build strong relationships and become part of future decision-making projects that have a real impact locally on NHS services.
The successful candidate should expect to work in a fast-paced environment working to key deadlines and delivering quality results through a well-managed team. The successful candidate will have a unique opportunity to develop skills (working closely with teams that operate at a Regional and National level) and make a genuine contribution to the local health system within a forward-thinking NHS organisation.
Currently due to the COVID 19 pandemic the team is working from home and as such it is expected that this post will also initially be working remotely.
If you would like more information about the post, please contact: -
Patrick Spragg, BI & Performance Manager, patrick.spragg@nhs.net
Interviews will take place via MS Teams and will likely be held w/c 17th January 2022
Job description
Job responsibilities
To deliver information analysis services that support customer organisations to meet their strategic and operational objectives. To design and deliver services in a consistent and corporate manner aligned to the Arden & GEM CSU vision to design and deliver high quality, cost effective commissioning support valued by our customers.
The post holder will work within the Arden & GEM CSU N&W Spoke Team, who are Embedded in with Norfolk & Waveney CCG.
This role will primarily be focused on the delivery of analytics; supporting Mental health services and all services involved with Children and Younger persons within the N&W system.
Key responsibilities
- Develop excellent relationships and support effective communication between all relevant stakeholders both internal and external.
- Undertake data quality work, monitoring and investigating information variances, working with the hub team and providers to actively pursue discrepancies and identify changes in data collection requirements to ensure that consistently high quality and compliant data is available and supplied in an understandable and usable format for analysis.
- Maximise the information held within existing data sets, including complex data management and manipulation exploiting their potential in turning information into knowledge.
- Gather, analyse and interpret complex information, including both quantitative and qualitative, from a wide range of sources taking account of confidentiality and the limitations of the data used.
- To work with a broad spectrum of information from a wide range of sources presenting complex and sophisticated information in a meaningful way to increase organisational knowledge and enable evidence-based decisions.
- Ensure that contract, quality and performance analysis is carried out with constant awareness of customer needs, in order to give them the quickest answers to their questions and best value-for-money.
- Utilise modelling and forecasting techniques to predict future need and demand.
- Present findings of complex investigation and analysis and recommendations in a clear and intelligible form as presentations or written reports, suitable for a wide range of lay and professional audiences.
- Give and assist in presentations to audiences of stakeholder staff to aid the audience with understanding of analysis findings.Support and inform the targeting of resources, monitoring, implementation and evaluation in support of contract management by providing high quality support including complex information and analysis, communications and stakeholder management.
- Participate in relevant meetings e.g., contract management meetings, providing information advice and support where requested.
- Support the implementation of central reporting mechanisms, particularly the use of electronic systems and automated reports for the management and provision of regular and routine management information.
- Work with Arden & GEMs Hub Information & Engagement teams to create, maintain and implement relevant processes to drive efficiency and data quality.
- Ensure high quality information presentation is maintained through sharing knowledge and skills with colleagues, sharing best practices and demonstrate own governance through development of work based procedures/ processes.
- Attend Analyst Network events.
- Ensure all processes are appropriately documented and stored in the designated shared drive.
- Effectively manage a number of projects simultaneously and prioritise workload appropriately.
- Keep abreast of related developments as part of ongoing continuous professional development.
- Provide relevant and timely specialist advice and guidance on functional and information matters.
- Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions.
- Support the development of internal and external communications where required by regular contact with the teams, stakeholders and communications team.
- Responsible for preparation of correspondence and complex papers, as directed by Manager.
- Promote the work of the Information Services department within Arden & GEM CSU and beyond.
Job description
Job responsibilities
To deliver information analysis services that support customer organisations to meet their strategic and operational objectives. To design and deliver services in a consistent and corporate manner aligned to the Arden & GEM CSU vision to design and deliver high quality, cost effective commissioning support valued by our customers.
The post holder will work within the Arden & GEM CSU N&W Spoke Team, who are Embedded in with Norfolk & Waveney CCG.
This role will primarily be focused on the delivery of analytics; supporting Mental health services and all services involved with Children and Younger persons within the N&W system.
Key responsibilities
- Develop excellent relationships and support effective communication between all relevant stakeholders both internal and external.
- Undertake data quality work, monitoring and investigating information variances, working with the hub team and providers to actively pursue discrepancies and identify changes in data collection requirements to ensure that consistently high quality and compliant data is available and supplied in an understandable and usable format for analysis.
- Maximise the information held within existing data sets, including complex data management and manipulation exploiting their potential in turning information into knowledge.
- Gather, analyse and interpret complex information, including both quantitative and qualitative, from a wide range of sources taking account of confidentiality and the limitations of the data used.
- To work with a broad spectrum of information from a wide range of sources presenting complex and sophisticated information in a meaningful way to increase organisational knowledge and enable evidence-based decisions.
- Ensure that contract, quality and performance analysis is carried out with constant awareness of customer needs, in order to give them the quickest answers to their questions and best value-for-money.
- Utilise modelling and forecasting techniques to predict future need and demand.
- Present findings of complex investigation and analysis and recommendations in a clear and intelligible form as presentations or written reports, suitable for a wide range of lay and professional audiences.
- Give and assist in presentations to audiences of stakeholder staff to aid the audience with understanding of analysis findings.Support and inform the targeting of resources, monitoring, implementation and evaluation in support of contract management by providing high quality support including complex information and analysis, communications and stakeholder management.
- Participate in relevant meetings e.g., contract management meetings, providing information advice and support where requested.
- Support the implementation of central reporting mechanisms, particularly the use of electronic systems and automated reports for the management and provision of regular and routine management information.
- Work with Arden & GEMs Hub Information & Engagement teams to create, maintain and implement relevant processes to drive efficiency and data quality.
- Ensure high quality information presentation is maintained through sharing knowledge and skills with colleagues, sharing best practices and demonstrate own governance through development of work based procedures/ processes.
- Attend Analyst Network events.
- Ensure all processes are appropriately documented and stored in the designated shared drive.
- Effectively manage a number of projects simultaneously and prioritise workload appropriately.
- Keep abreast of related developments as part of ongoing continuous professional development.
- Provide relevant and timely specialist advice and guidance on functional and information matters.
- Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions.
- Support the development of internal and external communications where required by regular contact with the teams, stakeholders and communications team.
- Responsible for preparation of correspondence and complex papers, as directed by Manager.
- Promote the work of the Information Services department within Arden & GEM CSU and beyond.
Person Specification
Education / Training / Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area - information / data analysis
- Evidence of relevant continued professional development
Experience
Essential
- Significant experience of working in data analysis roles
- Experience of undertaking complex analysis of information from a range of sources
Desirable
- Experience and understanding of evaluating and measuring the performance of health services
Skills
Essential
- Excellent data manipulation & interpretation skills using MS Excel
- Good analytical skills using MS SQL Server tools
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Attention to detail combined with the ability to extract key messages from complex analysis
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Skills for nurturing key relationships and maintaining networks
Desirable
- Ability to negotiate on difficult and controversial issues including performance and change
Knowledge
Essential
- A good working knowledge of NHS contracting / commissioning cycles
- Knowledge of the National Tariff System
- Excellent knowledge of a range of data flows within the NHS
- Understanding of current legislation and issues of Information Governance and how it affects NHS commissioning
- Knowledge of statistical techniques and their application
- Knowledge of NHS organisational structures
Desirable
- A good understanding of the health and social care environment and roles and responsibilities within it
- Prior experience working with NHS data related to the delivery of Mental health services
- Prior experience working with NHS data in relation to Children's and Younger person care delivery
Person Specification
Education / Training / Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area - information / data analysis
- Evidence of relevant continued professional development
Experience
Essential
- Significant experience of working in data analysis roles
- Experience of undertaking complex analysis of information from a range of sources
Desirable
- Experience and understanding of evaluating and measuring the performance of health services
Skills
Essential
- Excellent data manipulation & interpretation skills using MS Excel
- Good analytical skills using MS SQL Server tools
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Attention to detail combined with the ability to extract key messages from complex analysis
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Skills for nurturing key relationships and maintaining networks
Desirable
- Ability to negotiate on difficult and controversial issues including performance and change
Knowledge
Essential
- A good working knowledge of NHS contracting / commissioning cycles
- Knowledge of the National Tariff System
- Excellent knowledge of a range of data flows within the NHS
- Understanding of current legislation and issues of Information Governance and how it affects NHS commissioning
- Knowledge of statistical techniques and their application
- Knowledge of NHS organisational structures
Desirable
- A good understanding of the health and social care environment and roles and responsibilities within it
- Prior experience working with NHS data related to the delivery of Mental health services
- Prior experience working with NHS data in relation to Children's and Younger person care delivery
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
