Job summary
The purpose of this role is to be responsible for the provision of high-quality, bespoke leadership, Organisational Development (OD) and change management services and projects across a range of external customers. The post-holder will also be asked to develop a detailed knowledge of these customer and health landscape challenges and how to interpret these, as well as complex national and local healthcare policies and priorities, to the greatest benefit of the customer by creating and delivering suitable improvement solutions and projects that best meet these needs.
Main duties of the job
Working closely with HealthCare Solution (HCS) Leadership & OD Skills Teams and the wider the Arden & GEM teams to support client projects. The post holder will be an integral part of the OD and Leadership Skills Team, helping it to establish itself in the marketplace and grow its business and client base over the coming years in line with current HCS ambitions, including delivery of the OD and Leadership expected annual sale and subsequent profitability targets.
A key responsibility of the role is working for HCS clients to lead on the design and delivery of the required work as defined by them in their scoping meetings. This work can range in complexity and topic so will require a flexible individual to learn the customer needs and how best to meet them, often having to utilise a broader set of skills and experience than just the purely OD and Leadership. The post holder will be required to lead on the development and implementation of suitable solutions and interventions that will impact multiple external organisations and/or healthcare systems. This role will be a senior part of the Leadership and OD Skills Team management function, so liaising with current and potential customers to identify and develop new business will be a key part of the role, including creating and managing their own network of clients and contacts across the NHS environment.
About us
Arden & GEM is one of the largest Commissioning Support Units in the country. Our customers include more than 60 Clinical Commissioning Groups (CCG), NHS England, local authorities and a range of care providers.
With offices throughout the Midlands, North West and South East we cover a core geographic patch that extends to Greater Manchester in the north and Essex in the south. Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.
We provide real value to our customers by working at scale, creating the synergies and innovation that ultimately drives improved patient outcomes and makes commissioning resources work harder.
Job description
Job responsibilities
To lead, as Senior Consultant, relevant Leadership & OD and wider HCS projects where appropriate. To include, but not be limited to: production of and management of all project budgets under their management; procurement of all required resources, including associate staff where required, to deliver the agreed projects; be responsible for the quality of all client deliverables and client milestones/timetables; and have overall responsibility for every aspect of project performance, ensuring all project and/or programme outcomes are aligned to deliver against relevant policy requirements and client specifications.
- To work autonomously, with minimal supervision, using own initiative to make operational decisions often without reference to others.
- To provide advanced theoretical and practical knowledge, interpreting a wide range of highly complex information and national/local policy documents requiring analysis and comparison, and providing clear explanations and expert guidance to senior managers.
- Present, explain and disseminate highly complex information to clients who may not readily understand key concepts or may be sceptical about a proposed course of action.
- Identify and manage all relevant stakeholders, with appropriate and regular contact.
- Proactively undertake investigation and analysis of all identified and agreed project areas, ensuring the integrity of all utilised data is always maintained, ensuring all associated project and client reporting deadlines are met.
- To be part of the Leadership & OD Skills Teams Senior Management Team, with responsibility for junior staff development and line management, as well as participation in all elements of the Team strategy and management.
- To lead delivery and input into other HCS Skills Teams project work as appropriate, fully working in an extreme teaming and matrix working environment with the rest of HCS.
- To undertake any other duties that may be reasonably regarded as within the nature of the duties, responsibilities, and grade of the post as defined.
- Participating in cross-cover arrangements and for ensuring best practice is shared amongst colleagues to improve efficiency and effectiveness.
- To participate in learning activities to ensure the continuous development of own skills, knowledge, and professional competencies.
Job description
Job responsibilities
To lead, as Senior Consultant, relevant Leadership & OD and wider HCS projects where appropriate. To include, but not be limited to: production of and management of all project budgets under their management; procurement of all required resources, including associate staff where required, to deliver the agreed projects; be responsible for the quality of all client deliverables and client milestones/timetables; and have overall responsibility for every aspect of project performance, ensuring all project and/or programme outcomes are aligned to deliver against relevant policy requirements and client specifications.
- To work autonomously, with minimal supervision, using own initiative to make operational decisions often without reference to others.
- To provide advanced theoretical and practical knowledge, interpreting a wide range of highly complex information and national/local policy documents requiring analysis and comparison, and providing clear explanations and expert guidance to senior managers.
- Present, explain and disseminate highly complex information to clients who may not readily understand key concepts or may be sceptical about a proposed course of action.
- Identify and manage all relevant stakeholders, with appropriate and regular contact.
- Proactively undertake investigation and analysis of all identified and agreed project areas, ensuring the integrity of all utilised data is always maintained, ensuring all associated project and client reporting deadlines are met.
- To be part of the Leadership & OD Skills Teams Senior Management Team, with responsibility for junior staff development and line management, as well as participation in all elements of the Team strategy and management.
- To lead delivery and input into other HCS Skills Teams project work as appropriate, fully working in an extreme teaming and matrix working environment with the rest of HCS.
- To undertake any other duties that may be reasonably regarded as within the nature of the duties, responsibilities, and grade of the post as defined.
- Participating in cross-cover arrangements and for ensuring best practice is shared amongst colleagues to improve efficiency and effectiveness.
- To participate in learning activities to ensure the continuous development of own skills, knowledge, and professional competencies.
Person Specification
Education / Training / Qualifications
Essential
- Educated to Post Graduate Masters level or equivalent in relevant field
- Evidence of CPD and acquiring new skills/knowledge in the past 3 years
Experience
Essential
- Experience of working within or with NHS organisations to deliver change, transformation or improvement Experience of interpreting national guidance and translation into local policy
- Demonstrable experience of building problem-solving, action-orientated relationships with staff/stakeholders
Skills
Essential
- Good written and communication skills, including interpersonal skills, writing reports, conveying complex and sensitive information to a variety of audiences
- Creative and innovative, able to propose and develop changes to working practices and procedures, auditing work on a regular basis to ensure the continual improvement of the services
Interpersonal Skills
Essential
- Proactively builds and maintains good relationships with colleagues and customers by adopting the most appropriate approach to dealing with people and situations
- Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding.
- Consistently works to a high personal standard and looks for ways to improve working practices, processes, and outcomes for the benefit of customers.
- Demonstrates an understanding of the importance of business environment and performance obligations.
Experience
Essential
- Experience in developing approaches and methodologies to support leadership development, change or transformation within a healthcare environment
- Experience of delivering change and OD programmes within healthcare organisations and systems
Experience
Essential
- Ability to analyse and resolve complex queries.
- Inspiring confidence and developing highly effective working relationships with managers, leaders, key stakeholders providing high quality advice
- A customer focus, acknowledging the importance of service quality and the need to add value to customers, monitoring quality and acting upon feedback appropriately
- Ability to interpret national policy and guidance for clients
Skills
Essential
Person Specification
Education / Training / Qualifications
Essential
- Educated to Post Graduate Masters level or equivalent in relevant field
- Evidence of CPD and acquiring new skills/knowledge in the past 3 years
Experience
Essential
- Experience of working within or with NHS organisations to deliver change, transformation or improvement Experience of interpreting national guidance and translation into local policy
- Demonstrable experience of building problem-solving, action-orientated relationships with staff/stakeholders
Skills
Essential
- Good written and communication skills, including interpersonal skills, writing reports, conveying complex and sensitive information to a variety of audiences
- Creative and innovative, able to propose and develop changes to working practices and procedures, auditing work on a regular basis to ensure the continual improvement of the services
Interpersonal Skills
Essential
- Proactively builds and maintains good relationships with colleagues and customers by adopting the most appropriate approach to dealing with people and situations
- Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding.
- Consistently works to a high personal standard and looks for ways to improve working practices, processes, and outcomes for the benefit of customers.
- Demonstrates an understanding of the importance of business environment and performance obligations.
Experience
Essential
- Experience in developing approaches and methodologies to support leadership development, change or transformation within a healthcare environment
- Experience of delivering change and OD programmes within healthcare organisations and systems
Experience
Essential
- Ability to analyse and resolve complex queries.
- Inspiring confidence and developing highly effective working relationships with managers, leaders, key stakeholders providing high quality advice
- A customer focus, acknowledging the importance of service quality and the need to add value to customers, monitoring quality and acting upon feedback appropriately
- Ability to interpret national policy and guidance for clients
Skills
Essential
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
