Job summary
An exciting opportunity has arisen to be part of the changing shape of Primary Care within South Sefton. Due to current pressures on the day to day of General Practices, the PCN provide support to General Practice across South Sefton and support its members through the Admin Hub.
Ultimately the roles within the Admin Hub free up time for practices to provide a more interpersonal service to its patients. Simultaneously this lays the groundwork for practices to work closely together, eventually standardising workflow and allowing specific tasks to be completed remotely. Primarily, however the role is there to ensure patients receive the most accurate and up to date care they need.
The role is part time 17.5 hours per week, working from the PCN offices in Bootle with occasional home working. There may also be a requirement to work within general practices across South Sefton.
Main duties of the job
The successful applicant will focus on alleviating the general admin workload across South Sefton General Practices. This will require a flexible approach to work, with the ability to deal with a variety of tasks.
Currently, the Admin Hub's main focus is coding clinical documents, ensuring the correct SNOMED codes have been assigned to patients Emis record. At present, we are working across 10 General Practices, with a requirement to assist with the following administrative tasks when required.
About us
We are a growing Admin team who have extensive experience working within General Practice and are part of the changing shape of Primary Care within South Sefton. You will be joining a friendly, highly motivated and professional team of 9 Admin Care Co-ordinators, who, due to current pressures on the day to day of general practices, support its members with administration support and provide reliable and knowledgeable cover for General Practice across South Sefton.
Job description
Job responsibilities
Coding using SNOMED
Summarising patient records.
Scanning patient identifiable data onto their individual healthcare record.
Assisting practices with a backlog of coding tasks.
Recall tasks: running searches to find patients that are due to revisit their practice for a blood test, bowel screening etc.
Providing remote digital support for patients and practices, ensuring patient data is up to date and correct.
Providing EMIS logins for PCN staff
Job description
Job responsibilities
Coding using SNOMED
Summarising patient records.
Scanning patient identifiable data onto their individual healthcare record.
Assisting practices with a backlog of coding tasks.
Recall tasks: running searches to find patients that are due to revisit their practice for a blood test, bowel screening etc.
Providing remote digital support for patients and practices, ensuring patient data is up to date and correct.
Providing EMIS logins for PCN staff
Person Specification
Qualifications
Essential
- NVQ Level 2 and/or 5 GCSE's grade AC or equivalent
- Evidence of commitment to continuing development
- Knowledge of administration processes
Experience
Essential
- Significant experience providing customer service skills working to a diverse customer base to achieve objectives in a busy work environment
- Experience of working with EMIS computer systems within Primary Care Settings
- Experience of Medical Terminology
- Experience of working within General Practice
- Experience of using SNOMED codes
Desirable
- Experience of Summarising patient records
Knowledge
Essential
- Broad range of IT skills including Word, Excel, MS Teams, Email, internet and local information systems
- Broad understanding of digital technologies that support General Practice including EMIS, econsult, Accurx
- Understanding of the importance & requirements of Data Protection and Confidentiality
Desirable
- Broad understanding of how digital technology can support health and wellbeing of patients and staff
- Knowledge of the NHS Strategies and Initiatives
Skills
Essential
- Ability to communicate effectively and confidently both verbally and in writing
- Excellent interpersonal and organisational skills
- Ability to maintain and manage accurate records
- Ability to seek solutions to customer queries using internal and external sources available
- Ability to manage time effectively through planning, organisation & prioritising of workload
- Ability to work independently, with limited supervision, taking responsibility for delivering on work streams to agreed quality standards and within timescales
Desirable
- Ability to review and interpret complex data/information to produce reports
Person Specification
Qualifications
Essential
- NVQ Level 2 and/or 5 GCSE's grade AC or equivalent
- Evidence of commitment to continuing development
- Knowledge of administration processes
Experience
Essential
- Significant experience providing customer service skills working to a diverse customer base to achieve objectives in a busy work environment
- Experience of working with EMIS computer systems within Primary Care Settings
- Experience of Medical Terminology
- Experience of working within General Practice
- Experience of using SNOMED codes
Desirable
- Experience of Summarising patient records
Knowledge
Essential
- Broad range of IT skills including Word, Excel, MS Teams, Email, internet and local information systems
- Broad understanding of digital technologies that support General Practice including EMIS, econsult, Accurx
- Understanding of the importance & requirements of Data Protection and Confidentiality
Desirable
- Broad understanding of how digital technology can support health and wellbeing of patients and staff
- Knowledge of the NHS Strategies and Initiatives
Skills
Essential
- Ability to communicate effectively and confidently both verbally and in writing
- Excellent interpersonal and organisational skills
- Ability to maintain and manage accurate records
- Ability to seek solutions to customer queries using internal and external sources available
- Ability to manage time effectively through planning, organisation & prioritising of workload
- Ability to work independently, with limited supervision, taking responsibility for delivering on work streams to agreed quality standards and within timescales
Desirable
- Ability to review and interpret complex data/information to produce reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
