Job summary
The post holder will be responsible for providing specialist knowledge, training, troubleshooting and expertise on all areas of primary care clinical systems. This includes elements of data quality and clinical coding, analysis and interpretation of data and assisting the ICB with digital projects. The post holder will be the first point of contact for primary care staff requiring clinical systems support including Registration Authority support.
The post holder will manage their own workload under the guidance of the ICB, ensuring that the needs of the post are fulfilled. Agile working is embraced, and the post holder will be required to make regular visits to practices in and around Birmingham. The post holder will be employed by the CSU but embedded in Birmingham and Solihull ICB.
Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies.
ML is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
NB: Internal candidates will take preference and will be considered first.
Main duties of the job
Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively
Support and inform the targeting of resources, monitoring, implementation and evaluation of tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management.
Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects.
Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.
Ensure that the clinical systems meet's the ICB and its member GP practices business, clinical and operational requirements.
Be the IM&T Specialist for Clinical System support, RA Smart Card functions, general basic IT queries and facilitate the collation, analysis and interpretation of quality data for the ICBs and assisting practices with support to system users, investigating and resolving failures and issues.
Provide a systems administration function in order to maintain appropriate local reference files for the system.
The role will require motivational and performance management skills to ensure objectives are communicated in an appropriate manner, presenting technical issues to nontechnical audiences.
About us
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.
Offering a full range of professional services to Integrated Care Boards (ICBs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.
What we offer
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.
With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts from a host of restaurants and high-street stores too.
Job description
Job responsibilities
Required to maintain constructive relationships with a broad range of internal and external stakeholders; including ICB member GP practices.
The post holder will be responsible for facilitating the effective use of primary care IT systems such as Emis and SystmOne. The post holder will mainly work with ICBs, GPs and staff within general practice across their allocated practices.
Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
Work with members of the team and member GP practices to develop and implement project data collection systems that will provide accurate and timely data Support effective configuration management e.g. change control authorisation (advising on impact of new functionality on service processes and training), version control, release management, impact analysis for new release, hot fixes and upgrades.
To support the systems administration function by ensuring the relevant system reference files are maintained and updated to reflect changes with clinical systems e.g. support member GP practices systems and functionality. Ensure all areas of systems meet the needs of the ICB and its member GP Practices and these are used effectively to the advantage of the ICB.
To continuously monitor the services/functionality provided from the systems with particular regard to system functionality usage, data quality, availability, accuracy and completeness.
To co-ordinate the data quality programmes of work ensuring the integrity of data enables accurate information to be produced and enable them to change working practices in an appropriate manner.
To investigate General Practice procedures regarding information and the use of information technology. Advise on good practice and encourage/ facilitate General Practitioners to change working practices to conform to the national and local legislation/guidance e.g. DPA98, Caldecott, Good Practice guidelines.
To produce data quality action plans and rectify poor areas of date identified within those plans. Carry out complex analysis of GP systems and data and assess the accuracy of practice information, interpret the data and create reports to feedback to the practice staff in an appropriate and non-judgemental manner, suggest improvements and agree an action plan appropriate to the practice.
To work with end users to ensure the most effective and efficient use of the systems through training and awareness sessions. Develop member GP practice staff IT skills to widen their knowledge and use of the clinical systems including training key staff to run queries in their practice.
To liaise with all parties' analysis service in extracting, analysing and feedback quality clinical data to the practice and ICBs.
To investigate information requirements and advise the practices on the most appropriate method of retrieving and collating quality data to assist in clinical audit and service development e.g., Practice Based Commissioning, Enhanced services. Develop system configurations to record, extract and collate information required for clinical audit and locally developed services for various clinical systems to deliver standardised performance management information.
To keep up to date with Data Quality methodology and developments within Health Informatics (this includes the use of clinical systems module/reporting developments and to provide support using facilitation skills to practices on these topics.
Escalate problems to the appropriate team managers, 3rd party suppliers.
Plan and deliver staff training for ICBs and to produce and develop appropriate training documentation and guidelines.
Ensure training rooms and equipment are set up in accordance with Health and Safety regulations.
Contribute to the development and fitness for purpose of new functionality. Carry out system testing in relation to new functionality, hot fixes, upgrades and major incidents and send out communications to relevant parties.
To prioritise, make decisions and problem solve within all key functions of the department e.g. data quality, clinical system support, information and reporting and training.
Ensure that system users are aware of and are complying with appropriate IM&T policies including data protection, IM&T security policy and any other relevant polices. Support the development of IM&T policies in relation to training, data quality and clinical system support
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
The post holder must establish good working relationships and clear communications with colleagues in the ICB, General Practice staff and other internal or external organisations. These working relationships need to be effective at every level and across all disciplines.
Job description
Job responsibilities
Required to maintain constructive relationships with a broad range of internal and external stakeholders; including ICB member GP practices.
The post holder will be responsible for facilitating the effective use of primary care IT systems such as Emis and SystmOne. The post holder will mainly work with ICBs, GPs and staff within general practice across their allocated practices.
Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
Work with members of the team and member GP practices to develop and implement project data collection systems that will provide accurate and timely data Support effective configuration management e.g. change control authorisation (advising on impact of new functionality on service processes and training), version control, release management, impact analysis for new release, hot fixes and upgrades.
To support the systems administration function by ensuring the relevant system reference files are maintained and updated to reflect changes with clinical systems e.g. support member GP practices systems and functionality. Ensure all areas of systems meet the needs of the ICB and its member GP Practices and these are used effectively to the advantage of the ICB.
To continuously monitor the services/functionality provided from the systems with particular regard to system functionality usage, data quality, availability, accuracy and completeness.
To co-ordinate the data quality programmes of work ensuring the integrity of data enables accurate information to be produced and enable them to change working practices in an appropriate manner.
To investigate General Practice procedures regarding information and the use of information technology. Advise on good practice and encourage/ facilitate General Practitioners to change working practices to conform to the national and local legislation/guidance e.g. DPA98, Caldecott, Good Practice guidelines.
To produce data quality action plans and rectify poor areas of date identified within those plans. Carry out complex analysis of GP systems and data and assess the accuracy of practice information, interpret the data and create reports to feedback to the practice staff in an appropriate and non-judgemental manner, suggest improvements and agree an action plan appropriate to the practice.
To work with end users to ensure the most effective and efficient use of the systems through training and awareness sessions. Develop member GP practice staff IT skills to widen their knowledge and use of the clinical systems including training key staff to run queries in their practice.
To liaise with all parties' analysis service in extracting, analysing and feedback quality clinical data to the practice and ICBs.
To investigate information requirements and advise the practices on the most appropriate method of retrieving and collating quality data to assist in clinical audit and service development e.g., Practice Based Commissioning, Enhanced services. Develop system configurations to record, extract and collate information required for clinical audit and locally developed services for various clinical systems to deliver standardised performance management information.
To keep up to date with Data Quality methodology and developments within Health Informatics (this includes the use of clinical systems module/reporting developments and to provide support using facilitation skills to practices on these topics.
Escalate problems to the appropriate team managers, 3rd party suppliers.
Plan and deliver staff training for ICBs and to produce and develop appropriate training documentation and guidelines.
Ensure training rooms and equipment are set up in accordance with Health and Safety regulations.
Contribute to the development and fitness for purpose of new functionality. Carry out system testing in relation to new functionality, hot fixes, upgrades and major incidents and send out communications to relevant parties.
To prioritise, make decisions and problem solve within all key functions of the department e.g. data quality, clinical system support, information and reporting and training.
Ensure that system users are aware of and are complying with appropriate IM&T policies including data protection, IM&T security policy and any other relevant polices. Support the development of IM&T policies in relation to training, data quality and clinical system support
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
The post holder must establish good working relationships and clear communications with colleagues in the ICB, General Practice staff and other internal or external organisations. These working relationships need to be effective at every level and across all disciplines.
Person Specification
Skills
Essential
- In depth working knowledge of either EMIS or TPP SystmOne
- Experience of Delivering Training and knowledge of the role of Data Quality
- Previous experience of working in a similar role or within Primary Care
- Good working knowledge of Windows, Outlook, Word, Excel,
- Good understanding of person based clinical systems and the issues of good quality information
Person Specification
Skills
Essential
- In depth working knowledge of either EMIS or TPP SystmOne
- Experience of Delivering Training and knowledge of the role of Data Quality
- Previous experience of working in a similar role or within Primary Care
- Good working knowledge of Windows, Outlook, Word, Excel,
- Good understanding of person based clinical systems and the issues of good quality information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
