Job summary
Communications and Engagement Manager
Band 7
18.75 hours per week (0.5 wte)
Fixed-term contract until 31 March 2025
NHS Midlands and Lancashire Commissioning Support Unit
Supporting the West Midlands Secure Data Environment (West Midlands SDE) engagement campaign and Patient and Public Involvement and Engagement (PPIE) work
Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies.
MLCSU is committed to our process of redeployment of at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Main duties of the job
The job description and person specification included in this Job Advert are generic descriptions for individuals operating at this level in these types of roles. The focus of this role will include:
- providing an expert communications and engagement service to meaningfully engage with internal and external stakeholders
- leading and implementing campaigns using digital and non-digital channels to reach targeted audiences
- developing communications and involvement strategies and leading meaningful involvement activity, to seek comments on the development of Secure Data Environments and the use of data for research and non-research purposes
- project managing communications and involvement activities that are targeted to reach under-served communities and address inequalities
- producing engaging and high quality copy in a range of formats to help communicate the client's priorities
- providing support, coordination and delivery of public-facing events
Although dedicated to supporting the West Midlands SDE, the post holder may be required to cover other work delivered through the Insights, Engagement and Consultation (IEC) teamand will have links to a larger MLCSU Communications and Engagement service through their line management.
The post holder will be someone with drive, ambition and creativity, able to work in a fast-paced environment to assist in delivering our client's priorities.
About us
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.
Offering a full range of professional services to regional and national programmes, integrated care boards (ICBs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies across the country, our NHS values underpin everything we do.
This is an exciting opportunity to become a senior member of the team supporting the development and delivery of the West Midlands SDE
The role will currently be undertaken by working from home 18.75 hours per week, but applicants should be able to work within the offices in the West Midlands region and support events/meetings in the area (Birmingham and Solihull, Black Country, Coventry and Warwickshire, Herefordshire and Worcestershire, Shropshire, Telford and Wrekin and Staffordshire and Stoke on Trent) as required.
The post holder will work as part of a dynamic team in delivering an effective communications and engagement service, supporting managers and staff for the clients.
Job description
Job responsibilities
- Strategy and plan Contributing or leading on researching, creating, writing and delivering communications and engagement plans for clients in agreement with them about how this is done
- Monitor, measure, manage and report resourcesleading projects and campaigns, ensuring delivery to time, cost, timescales and quality standards
- Advising, counselling and issue bustingoperational issues with communications and engagement activity in collaboration with place-based and at scale specialist team colleagues
- System - working together as a cohort of programme-based teams, a key role is also working as a virtual group to share knowledge and expertise so that an efficient and effective service is delivered
- Media relations working closely with the communications and media/consultancy team, build local media relationships, monitor stories and trends and integrate this knowledge with wider system news to provide a seamless and whole picture for their clients.
- Public affairs/stakeholder relations supported by colleagues in the communications and media/consultancy team, help orchestrate and facilitate local briefings with stakeholders in writing, meetings and presentations. The communications and media/consultancy team will help ensure that this is not done in isolation but joined up to the wider system agenda and that risks are minimised.
- Internal communications responsible for providing clients with excellent internal communications, advising managers and board members on techniques to deliver a top performing campaign and PPIE service.
- Public and patient information responsible for ensuring that up to date information is available for their client by creating a good information framework so that there is shared ownership for updating client websites and providing easily understood information for patients and the public.
- Corporate identity support clients to comply with their programme brand.
- Engagement advise the clients on their duty to involve and related best practice in involving, engaging and consulting patients and the public in light of proposed service change.
- Team working expected to work collaboratively with a solutions-focus with colleagues in programme and at scale teams.
Job description
Job responsibilities
- Strategy and plan Contributing or leading on researching, creating, writing and delivering communications and engagement plans for clients in agreement with them about how this is done
- Monitor, measure, manage and report resourcesleading projects and campaigns, ensuring delivery to time, cost, timescales and quality standards
- Advising, counselling and issue bustingoperational issues with communications and engagement activity in collaboration with place-based and at scale specialist team colleagues
- System - working together as a cohort of programme-based teams, a key role is also working as a virtual group to share knowledge and expertise so that an efficient and effective service is delivered
- Media relations working closely with the communications and media/consultancy team, build local media relationships, monitor stories and trends and integrate this knowledge with wider system news to provide a seamless and whole picture for their clients.
- Public affairs/stakeholder relations supported by colleagues in the communications and media/consultancy team, help orchestrate and facilitate local briefings with stakeholders in writing, meetings and presentations. The communications and media/consultancy team will help ensure that this is not done in isolation but joined up to the wider system agenda and that risks are minimised.
- Internal communications responsible for providing clients with excellent internal communications, advising managers and board members on techniques to deliver a top performing campaign and PPIE service.
- Public and patient information responsible for ensuring that up to date information is available for their client by creating a good information framework so that there is shared ownership for updating client websites and providing easily understood information for patients and the public.
- Corporate identity support clients to comply with their programme brand.
- Engagement advise the clients on their duty to involve and related best practice in involving, engaging and consulting patients and the public in light of proposed service change.
- Team working expected to work collaboratively with a solutions-focus with colleagues in programme and at scale teams.
Person Specification
Experience
Essential
- Educated to a degree level and hold a post graduate qualification with significant experience up to masters working in a specialist communications and engagement area.
- Extensive knowledge of specialist communications and engagement services, acquired through education or equivalent experience of training plus further specialist knowledge or experience
- Demonstrated experience of co-ordinating projects in complex and challenging environments within a communication and engagement function
Skills
Essential
- Ability to prepare and produce concise yet insightful communications for dissemination to a broad range of stakeholders and a broad range of stakeholders and experience of creating and giving presentations to a varied group of internal and external stakeholders
Skills
Essential
- Experience of managing a team
Person Specification
Experience
Essential
- Educated to a degree level and hold a post graduate qualification with significant experience up to masters working in a specialist communications and engagement area.
- Extensive knowledge of specialist communications and engagement services, acquired through education or equivalent experience of training plus further specialist knowledge or experience
- Demonstrated experience of co-ordinating projects in complex and challenging environments within a communication and engagement function
Skills
Essential
- Ability to prepare and produce concise yet insightful communications for dissemination to a broad range of stakeholders and a broad range of stakeholders and experience of creating and giving presentations to a varied group of internal and external stakeholders
Skills
Essential
- Experience of managing a team
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
