Job summary
Exciting opportunity for a Business Analyston afull time permanent basis to join the Digital Innovation Unit (DIU) of the NHS Midlands and Lancashire CSU (NHS MLCSU). This opportunity has arisen from the ongoing success DIU are experiencing within the digital transformation of health and care services.
DIU are leading on the cutting edge of digital technology. This is an opportunity to be actively involved in supporting the development and maintenance of solutions facilitating the transformation of health and care services including:
- working on projects with a national footprint alongside our colleagues from NHS England, NHS Improvement and NHS Digital.
- the application of BOT (Robotic Process Automation, Chatbot etc...) technologies
The location of this role is flexible due to agile working arrangements including working from home although occasional travel may be required.
Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies.
Main duties of the job
As part of the Digital Innovation Unit (DIU) of Midlands and Lancashire Commissioning Support Unit (MLCSU), this post will provide business analyst input to our varied and complex digital projects and programmes working closely with our project and programme managers and consultants. We have a diverse mix of client organisations in the newly formed Integrated Care Systems Boards, within the broader health and care services and public bodies e.g. NHSE.
The post will assist DIU in the delivery of highly successful and often innovative programmes of work by capturing, validating and documenting user and business needs to ensure that outcomes delivered meet those needs.
The post will have considerable contact with colleagues within MLCSU and externally with our clients and partners.
The post holder may be required to work at any establishment at any time throughout the duration of their contract.
About us
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based acrossthe Midlands and North West to make a difference - for our customers, patients and communities.
Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.
The DIU is an award winning specialist team of NHS MLCSU, one of five CSUs across England responsible for providing a range of services and support to clients including NHS Integrated Care Boards (ICBs), NHS hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies.
As team members of the DIU you will be supporting the use of digital technology to improve health and care services - helping commissioners, health and care providers and Government to develop innovative digital solutions to some of the NHS's greatest challenges.
You will be involved in a variety of projects in a friendly, inspiring and supportive atmosphere where development and learning is encouraged.
Job description
Job responsibilities
Contribute towards the delivery of the programme/project portfolio.
In the context of specific projects, liaise with a variety of important stakeholders at various levels up to director, including business users, clinicians, IT teams, and 3rd parties to ensure that detailed business requirements are captured clearly and unambiguously and that such requirements are met during the course of the project and that any related changes to business processes are managed in a controlled and effective way.
Elicit, analyse, negotiate, validate, document, manage and deliver requirements.
Research, identify and analyse business needs and translate these into requirements, distinguishing between real business needs and user desire.
Client interaction, including needs analysis, documentation of processes, and post-implementation benefits analysis.
Development and delivery of a comprehensive portfolio of work comprising of systems analysis, requirements documentation, systems testing, benefits analysis and feasibility studies.
Feed into and updates a register of portfolio risks and issues, including mitigation plans. Ensuring that these are escalated and acted upon effectively.
Support programme leads in the management of the full project life cycle with a significant focus on ensuring stakeholder needs are fully recognised and that proposed solutions are reengineered if needed and optimised.
The post requires close working with suppliers, clinicians, health professionals and patient forums to ensure needs are understood and anticipated benefits that digital enabling solutions can bring are fully realised.
Job description
Job responsibilities
Contribute towards the delivery of the programme/project portfolio.
In the context of specific projects, liaise with a variety of important stakeholders at various levels up to director, including business users, clinicians, IT teams, and 3rd parties to ensure that detailed business requirements are captured clearly and unambiguously and that such requirements are met during the course of the project and that any related changes to business processes are managed in a controlled and effective way.
Elicit, analyse, negotiate, validate, document, manage and deliver requirements.
Research, identify and analyse business needs and translate these into requirements, distinguishing between real business needs and user desire.
Client interaction, including needs analysis, documentation of processes, and post-implementation benefits analysis.
Development and delivery of a comprehensive portfolio of work comprising of systems analysis, requirements documentation, systems testing, benefits analysis and feasibility studies.
Feed into and updates a register of portfolio risks and issues, including mitigation plans. Ensuring that these are escalated and acted upon effectively.
Support programme leads in the management of the full project life cycle with a significant focus on ensuring stakeholder needs are fully recognised and that proposed solutions are reengineered if needed and optimised.
The post requires close working with suppliers, clinicians, health professionals and patient forums to ensure needs are understood and anticipated benefits that digital enabling solutions can bring are fully realised.
Person Specification
Experience
Essential
- Experience of gathering requirements via workshops and interviews and delivering high quality requirements documentation including functional specifications and use cases.
- Experience of working within complex organisations with multiple stakeholders.
- Experience of working within a matrix project environment.
Desirable
- Experience and understanding of evaluating and measuring the performance of health services.
Qualifications
Essential
- Educated to degree level or higher in relevant subject, or equivalent level of experience of working at a similar level in specialist area, including courses in systems design, business analysis, or systems engineering.
- Further training or significant experience in business or systems analysis, or supporting change management processes
Skills Knowledge
Essential
- Exemplary analytical skills and attention to detail.
- Knowledge of process mapping, system design and service improvement methodologies.
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Attention to detail combined with the ability to extract key messages from complex analysis
- Problem solving skills and ability to respond to sudden unexpected demands
Desirable
- Workforce development knowledge and experience
- Comprehensive knowledge of health information systems development
- A good understanding of the health and social care environment and roles and responsibilities within it
Competence
Essential
Desirable
Personal Qualities
Essential
- Confident and comfortable communicating appropriately with a broad range of stakeholders; for example, users business owners, senior management, developers, testers, systems architects.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
Person Specification
Experience
Essential
- Experience of gathering requirements via workshops and interviews and delivering high quality requirements documentation including functional specifications and use cases.
- Experience of working within complex organisations with multiple stakeholders.
- Experience of working within a matrix project environment.
Desirable
- Experience and understanding of evaluating and measuring the performance of health services.
Qualifications
Essential
- Educated to degree level or higher in relevant subject, or equivalent level of experience of working at a similar level in specialist area, including courses in systems design, business analysis, or systems engineering.
- Further training or significant experience in business or systems analysis, or supporting change management processes
Skills Knowledge
Essential
- Exemplary analytical skills and attention to detail.
- Knowledge of process mapping, system design and service improvement methodologies.
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Attention to detail combined with the ability to extract key messages from complex analysis
- Problem solving skills and ability to respond to sudden unexpected demands
Desirable
- Workforce development knowledge and experience
- Comprehensive knowledge of health information systems development
- A good understanding of the health and social care environment and roles and responsibilities within it
Competence
Essential
Desirable
Personal Qualities
Essential
- Confident and comfortable communicating appropriately with a broad range of stakeholders; for example, users business owners, senior management, developers, testers, systems architects.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
