Job summary
Operational Service Manager - South Sefton GP Federation - Full Time
South Sefton Primary Healthcare Ltd (GP Federation) is looking to recruit a full-time Operational Service Manager to work across all services. This will include the Enhanced Access Service, FCP, Sefton Acute Service and a host of further primary care services which are in development. This is an exciting opportunity for someone looking to work within a rapidly developing organisation, focused on improving access to healthcare for patients within the South Sefton.
The GP Fed's flagship service is Enhanced Access, which provides services out of Litherland Town Hall between 9am and 8pm weekdays and 9am to 5pm on Saturdays.
Whilst most of our patient-facing services operate out of Litherland Town Hall, the successful applicant will also be expected to work on site at our offices situated in the Biz Hub Bridgewater Complex in Bootle and may also have the opportunity for flexible remote working from home.
Main duties of the job
To ensure that the all South Sefton Primary Healthcare services provide a patient-centred service that meets contractual requirements and complies with all relevant legislation and regulations.
About us
South Sefton Primary Healthcare Ltd was established in June 2017 by local GP practices with a vision to support general practice through the provision of primary care services. We began providing our first service, GP Extra, in October 2018 and have continued to provide extended and enhanced access services to the whole of South Sefton ever since.
We work closely with all our healthcare partners including the ICB, PCN, GP practices and a variety of alternative healthcare providers. As an employee you will get to work with staff, teams and organisations who share the same solution driven approach to developing primary care service in South Sefton.
Collaboration is key in what we do and we feel this cross organisational working provides our employees with variety in their day to day work as well as scope and opportunity for development.
Beyond providing staff with the necessary mandatory training to do their job, we look to identify ambition and develop staff towards their potential.
We are a competitive employer when it comes to pay and benefits and regularly review staff terms and conditions to ensure staff are happy, well looked after and rewarded in their employment.
We appreciate healthcare can be a challenging and stressful environment to work in. We seek to create a friendly, listening and open environment for employees, where everyone is valued and encouraged to share.
Job description
Job responsibilities
Operational Delivery - service management
- Ensure the Enhanced Access Service is delivered efficiently and effectively to the highest standards, in compliance with all relevant legislation and regulations.
- Ensure that the Enhanced Access Service is patient centred and caring.
- Ensure that the service is fully staffed, and the mechanisms for the recruitment of team members is ongoing.
- Comply with operating policies in support of service and organisational objectives.
- Manage the functionality of the EMIS clinical system and the supporting communication system for staff and partner staff involved in the Enhanced Access service.
- Ensure staff are fully aware of regulatory and legal requirements and their individual responsibilities.
- Establish reporting mechanisms for performance and quality indicators
- Communicate with general practice and health and social care partners to resolve operational issues.
- Liaise with the Business Manager and the Board about exceptional operational issues that may need to be addressed and resolved.
Operational Delivery - Clinical
- Ensure that the mechanisms to support direct patient care provide a consistent, safe and effective service.
- Ensure that Health and Safety, CQC and safeguarding standards, operational policies and good clinical practice are embedded in all service activities.
- Provide updates to the Medical Director to demonstrate delivery of standards for the service.
- Operate a philosophy of learning and continuous improvement in service delivery.
- Ensure that equality, diversity and inclusion issues are delivered.
Risk Management
- Identify potential risks and manage and monitor performance controls within the service.
- Ensure that the service is effective, safe, responsive, high quality and well-led - identifying and escalating risks and concerns promptly and effectively to the Director of Governance.
- Utilise established complaints and significant events processes to ensure they are used appropriately and lead to learning and service improvement.
- Ensure activities and services comply with organisational requirements for safety, quality management, confidentiality and data protection, safeguarding, duty of candour, general duty of care, and other statutory and legal requirements.
Financial Management
- Be accountable for expenditure relating to the service, delivering on-budget and demonstrating that value for money is delivered.
- Escalate exceptional expenditure for approval by the Business Manager or the Board.
Other Duties
- Carry out other duties as requested, commensurate with the grade of the post, which may involve responsibility to deliver activities to tight deadlines.
- Assume responsibility for your own professional and personal development (supported by the organisation where appropriate).
- Ensure all staff are fully aware of the regulatory and legal requirements and their individual responsibilities.
- Act all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity.
Job description
Job responsibilities
Operational Delivery - service management
- Ensure the Enhanced Access Service is delivered efficiently and effectively to the highest standards, in compliance with all relevant legislation and regulations.
- Ensure that the Enhanced Access Service is patient centred and caring.
- Ensure that the service is fully staffed, and the mechanisms for the recruitment of team members is ongoing.
- Comply with operating policies in support of service and organisational objectives.
- Manage the functionality of the EMIS clinical system and the supporting communication system for staff and partner staff involved in the Enhanced Access service.
- Ensure staff are fully aware of regulatory and legal requirements and their individual responsibilities.
- Establish reporting mechanisms for performance and quality indicators
- Communicate with general practice and health and social care partners to resolve operational issues.
- Liaise with the Business Manager and the Board about exceptional operational issues that may need to be addressed and resolved.
Operational Delivery - Clinical
- Ensure that the mechanisms to support direct patient care provide a consistent, safe and effective service.
- Ensure that Health and Safety, CQC and safeguarding standards, operational policies and good clinical practice are embedded in all service activities.
- Provide updates to the Medical Director to demonstrate delivery of standards for the service.
- Operate a philosophy of learning and continuous improvement in service delivery.
- Ensure that equality, diversity and inclusion issues are delivered.
Risk Management
- Identify potential risks and manage and monitor performance controls within the service.
- Ensure that the service is effective, safe, responsive, high quality and well-led - identifying and escalating risks and concerns promptly and effectively to the Director of Governance.
- Utilise established complaints and significant events processes to ensure they are used appropriately and lead to learning and service improvement.
- Ensure activities and services comply with organisational requirements for safety, quality management, confidentiality and data protection, safeguarding, duty of candour, general duty of care, and other statutory and legal requirements.
Financial Management
- Be accountable for expenditure relating to the service, delivering on-budget and demonstrating that value for money is delivered.
- Escalate exceptional expenditure for approval by the Business Manager or the Board.
Other Duties
- Carry out other duties as requested, commensurate with the grade of the post, which may involve responsibility to deliver activities to tight deadlines.
- Assume responsibility for your own professional and personal development (supported by the organisation where appropriate).
- Ensure all staff are fully aware of the regulatory and legal requirements and their individual responsibilities.
- Act all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity.
Person Specification
Qualifications
Essential
- Managerial qualification or operational experience
Experience
Essential
- Clinical operations NHS or a similar provider
- Experience managing multiple and complex projects with deadlines and reporting requirements
- Excellent IT skills and a working knowledge of EMIS
Desirable
- Managing operating activities and staff across multiple locations
- Track record of managing best-practice delivery of services and continuous improvement programmes in a healthcare environment or similar environments
- Track record of compliance with operational quality standards
- Experience of working with Health & Safety and Safeguarding strategies, policies and procedures
- Experience setting, working to, measuring and evaluating key operational and strategic objectives and associated KPIs
- Leadership and people management experience including HR and delivery responsibilities
Skills & Knowledge
Essential
- Ability to work flexibly, under pressure and to meet demanding and often competing deadlines
- Evidence of the ability to identify and explore new and innovative ways of working which improve performance and operational effectiveness
- Excellent stakeholder engagement and relationship management skills with strong interpersonal and communications skills and the ability to deal with a diverse range of people
- Conversant with relevant legislation and all appropriate CQC and other legal and regulatory requirements
- Knowledge of operations and activities within primary care
Other
Essential
- Flexibility in managing the service
Person Specification
Qualifications
Essential
- Managerial qualification or operational experience
Experience
Essential
- Clinical operations NHS or a similar provider
- Experience managing multiple and complex projects with deadlines and reporting requirements
- Excellent IT skills and a working knowledge of EMIS
Desirable
- Managing operating activities and staff across multiple locations
- Track record of managing best-practice delivery of services and continuous improvement programmes in a healthcare environment or similar environments
- Track record of compliance with operational quality standards
- Experience of working with Health & Safety and Safeguarding strategies, policies and procedures
- Experience setting, working to, measuring and evaluating key operational and strategic objectives and associated KPIs
- Leadership and people management experience including HR and delivery responsibilities
Skills & Knowledge
Essential
- Ability to work flexibly, under pressure and to meet demanding and often competing deadlines
- Evidence of the ability to identify and explore new and innovative ways of working which improve performance and operational effectiveness
- Excellent stakeholder engagement and relationship management skills with strong interpersonal and communications skills and the ability to deal with a diverse range of people
- Conversant with relevant legislation and all appropriate CQC and other legal and regulatory requirements
- Knowledge of operations and activities within primary care
Other
Essential
- Flexibility in managing the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
