ICT Support Services Apprentice

Job summary

An exciting opportunity is now available to join the ICT Services team in the role of Apprentice ICT Services Support Assistant. The ICT Services team primary responsibility is to support customers with their IT queries and issues and ensure they are resolved as quickly as possible. In addition, the team ensure hardware and software are up to date to ensure colleagues in NECS and customer organisations can work effectively.

This role is based at the Appleton House, on the Lanchester Hospital site in Durham.

To be successful in this role you will need:

• Good standard of general education - Higher National Certificate or equivalent level of knowledge

• An interest in the IT field

• To demonstrate NHS and NECS values in day-to-day behaviours and communications with customers, stakeholders, and colleagues

We are looking for candidates from a diverse range of backgrounds that can evidence how their qualifications, skills and experience will contribute to NECS’ values and objectives.

Candidates are advised to use the supporting statement section of the application form to clearly outline how they meet the role requirements set out in the attached person specification.

Main duties of the job

This role will be responsible for:

• Communicating with internal and external customers in relation to IT Service Support

• Using multiple services (telephone, email, or self-service) to resolve customer issues

• Escalating diagnostic information to second line support if required

• Providing a comprehensive, efficient service to NECS as part of the team

• Contributing regularly to ensuring the service is delivered within the service level agreement adhering to the standard operating procedures (SOPs) to deliver in line with customer expectations

• Undertaking an Apprenticeship in the relevant field during their employment

About us

NHS North of England Care Systems Support (NECS) works across the UK to support health and social care customers in meeting their strategic and operational challenges, to improve outcomes and increase efficiency.

Current customers include local authorities, a range of healthcare providers in the NHS including emerging Integrated Care Systems (ICS), third and private sector organisations.

NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.