Equality, Diversity & Inclusion Lead - OD Assistant Manager

Job description

Job responsibilities

The post holder will be responsible for managing the performance of a discreet section of the Organisational Development and Corporate Services (ODCS) team, and providing highly specialist advice to managers, staff and colleagues.

The post holder will have line management responsibility for staff delivering a specific ODCS service, and as such will be an authorised signatory for expenses.

The post holder will be part of the wider organisation and so may also be required to matrix manage other team members in relation to specific projects.

ROLE SPECIFIC RESPONSIBILITIES

Operational

· Performance manage the service, ensuring KPIs are consistently met or exceeded whilst attainting high levels of quality and accuracy

· Provide highly specialist advice and guidance to the organisation on HR/OD/Governance /Comunications matters

· Foster a culture of high standards within the team, ensuring excellent customer service

· Lead on specific projects, ensuring relevant projects plans are in place, and appropriately project managing to achieve deadlines

· Maintain a focus on continuous improvement; always working to achieve a better customer experience, improved efficiency, and better quality

· Develop and deliver specialisim specific training to internal and external customers, able to adapt the course, delivery method and style to best suit the customer and the desired outcomes

· Support in the development of bids and service specifications for new business opportunities

Communications

· Excellent written and verbal communication skills

· The post holder will require excellent communication skills, able to provide highly complex, sensitive and / or contentious information successfully, supporting the recipient in understanding the issues and next steps required

· Able to influence managers and stakeholders to an appropriate course of action

· Write and deliver presentations and training to large groups of staff, customers and stakeholders

Analytical

· The post holder will have strong analytical skills, able to review a range of qualitative and quantitative data from different sources, some of which may be conflicting

· Able to make sound and well-reasoned decisions, sometimes in time sensitive and pressured environments.

Planning

· Planning the practical implementation of ODCS strategies

· Understanding of project methodologies, stakeholder mapping and engagement

· Responsible for reviewing the resources in the team, and adjusting focus as necessary to achieve KPIs

· Planning specific elements of significant organisational change, ensuring key deadlines are met

Information Technology, Systems and Resources

· The post holder will need to be computer literate, able to comfortably operate Microsoft Office applications, including Excel, to support the production of plans and reports containing statistical information

· The post holder will also be responsible for ensuring that service data is maintained, and ensure processes are place to monitor this and maintain accuracy

· Comfortable working with a range of specialist IT systems and software used to support team processes, contributing to the development, enhancement and user guidance for those systems

Policy and Service Development

· The post holder will be expected to propose amendments to policies and processes which will impact across NECS or customer organisations, and may be required to draft new policies and procedures

Financial and Physical Resources

· As a line manager the post holder will be responsible for authorising expenses, likely to be under £500 per month in total

· Day to day management of supplier contracts, escalating system / service issues to them, and ensuring the contract manager is kept appraised

· The post holder may also be required to approve timesheets for off payroll workers

Staff Management

· The post holder will undertake all line management duties in respect of their direct reports, including recruitment, appraisal, performance management etc.

· Act as a role model within the team

· Support colleagues in their development

Audit and Assurance

· The post holder may be required to participate in audit and assurance activity to ensure that processes and procedures are working effectively.

Autonomy

· The post holder will act with a significant degree of freedom, and be expected in most instances to determine how outcomes are best achieved, and then implement this

· Whilst colleagues in the team will be available for support the post holder should be comfortable and able to make decisions and take action without the need for direction

Mental and Emotional Effort

· The post holder will need to concentrate frequently when analysing data, or provide complex specialist advice, able to maintain their concentration levels when required to change tasks frequently, and unexpectedly, due to changing priorities and interruptions from staff, managers and customers

· The post holder will also require a level of emotional resilience as there will be occasional exposure to distressing circumstances, such as when managing staff performance, or providing advice on a particularly sensitive matter.

Please note this is not an exhaustive list of all duties, and you may be requested to carry out other duties in line with the responsibilities listed here.

Person Specification

Qualifications

Essential

• Highly developed relevant specialist knowledge at both a theoretical and practical level, to a Master degree level.
• Evidence of continuing professional development

Desirable

• Relevant professional registration

Experience

Essential

• Experience of providing effective specialist advice and support to managers
• Experience of managing a team, including supporting the team to develop and improve, adjusting working methods to reflect changing demands and fostering a high performance culture
• Experience of managing projects, and knowledge of project management methodology
• Experience of writing reports including both quantitative and qualitative data
• Experience of operating specialist systems as a system administrator
• Demonstrated capability to act upon incomplete information, using experience to make inferences and support effective decision making

Desirable

• Recent experience of working within the NHS
• An understanding of NHS Commissioning

Skills & Abilities

Essential

• Excellent communication skills, both verbal and written; able to translate highly complex issues into easy to understand information for staff, managers and customers
• Strong negotiating and influencing skills
• Able to build excellent relationships with a wide range of customers and stakeholders
• Excellent IT skills, with experience of using the full range of Microsoft Office
• Able to maintain focus in a pressured environment, with constantly changing and competing demands
• Ability to maintain confidentiality and trust

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

John Snow House

University Science Park

Durham

DH1 3YG

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)