Assistant Operations Manager

Job summary

Are you an experienced leader who strives to get the best out of people with a keen eye for quality and a drive for continuous improvement? Are you a mentor who has a strong coaching and development ethos with a passion for delivering positive outcomes?

We are looking to recruit a new member of our senior management team with responsibility for the day to day running of our Preston office working alongside the Assistant Operations manager for Leeds site. The role requires the ability to work on your own initiative but also a member of a team working to provide a seamless service across both our sites. The post holder will have experience in change management and leading teams through significant change. This is a very exciting time to join the service ahead of the delivery of the biggest changes in over 30 years.

This role is based in our Preston office with occasional travel to other sites.

Main duties of the job

This role will be responsible for:

Ensure KPIs are consistently met whilst attainting high levels of quality and accuracy

Maintain a focus on continuous improvement; always working to achieve a better customer experience, improved efficiency, and better quality

The post holder will require excellent communication skills, able to provide sensitive and / or contentious information successfully

Write and deliver presentations and training to groups of staff, customers and stakeholders

The post holder will have strong analytical and problem solving skills

Experienced in change management and the ability to guide teams through change.

About us

At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.

NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. Were passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.

NECS is committed to promoting an equal and inclusive workplace that celebrates diversity and is representative of our communities - a place where we can be ourselves, feel empowered and succeed on merit.