Job summary
Are you looking for an exciting opportunity to make a real
difference in an influential role?
Due to growth an exciting new opportunity has arisen for a
passionate and talented individual to join our team of Screening Officers in
our Cervical Screening Administration Service (CSAS) which we deliver on behalf
of NHS England.
This role is based at our Preston Office.
Main duties of the job
This role will be responsible for:
The accurate processing of test results in line with
Standard Operating Procedures
Maintenance of screening records on the national screening
database
Provide administrative support for the delivery of the Call
and Recall Cervical Screening programme in England. You will also be
responsible for processing other requests into the team and ensuring
participants screening records are accurate.
Support the delivery of national initiatives aimed at
improving the effectiveness of the screening programme.
Main duties of the job
To co-ordinate and
ensure high quality administrative support for the Cervical Screening service
within North of England Commissioning Support (NECS).
The Screening Officer will ensure allocated cases are
processed in line with the Standard Operating Procedures.
The Screening Officer will be representing NECS in
delivering call and recall provision nationally and will also support the wider
aspects of the cervical screening programme e.g. cease and delays; incidents;
comms; cytology laboratory results etc.
The post will involve close working with other colleagues
within NECS, NHSE and PHE to support the delivery of a successful service.
To answer general telephone enquiries from GPs, surgery
staff, screening office staff and laboratories and general public.
To provide the information needed by members of the
Cervical Screening Team to carry out end-to-end processing to allocate CRM
work, using the Work Allocation SOP.
About us
At NECS we are very proud to be part of the NHS England
family. We are one of the very few truly customer-owned entities within the
NHS. We have grown from our roots in the North East to be an NHS business with
customers the length and breadth of the UK and further abroad.
NECS combines specialist skills and expertise with scale and
resilience to achieve required results. We combine core NHS values with a sharp
focus on customer care and a relentless pursuit of continuous improvement. We
very much see ourselves as a key partner in the future success of the
healthcare system and we take our share of the responsibility for shaping
effective delivery.
Our people are the heart of our organisation. We strive to
ensure they feel trusted, valued and empowered. Were passionate about
nurturing and developing people. When you join us, we want you to grow, and we
offer many opportunities for you to do that as well as an excellent benefits
package including generous holidays and pension plus free car parking and
access to NHS discounts.
CSAS is a crucial component within the wider national
screening programme. We are responsible for ensuring that all women across
England and beyond who are eligible to take part in the national cervical
screening programme are invited for tests at the appropriate times.
Job description
Job responsibilities
To co-ordinate and
ensure high quality administrative support for the Cervical Screening service
within North of England Commissioning Support (NECS).
The Screening Officer will ensure allocated cases are
processed in line with the Standard Operating Procedures.
The Screening Officer will be representing NECS in
delivering call and recall provision nationally and will also support the wider
aspects of the cervical screening programme e.g. cease and delays; incidents;
comms; cytology laboratory results etc.
The post will involve close working with other colleagues
within NECS, NHSE and PHE to support the delivery of a successful service.
To answer general telephone enquiries from GPs, surgery
staff, screening office staff and laboratories and general public.
To provide the information needed by members of the
Cervical Screening Team to carry out end-to-end processing to allocate CRM
work, using the Work Allocation SOP.
Job description
Job responsibilities
To co-ordinate and
ensure high quality administrative support for the Cervical Screening service
within North of England Commissioning Support (NECS).
The Screening Officer will ensure allocated cases are
processed in line with the Standard Operating Procedures.
The Screening Officer will be representing NECS in
delivering call and recall provision nationally and will also support the wider
aspects of the cervical screening programme e.g. cease and delays; incidents;
comms; cytology laboratory results etc.
The post will involve close working with other colleagues
within NECS, NHSE and PHE to support the delivery of a successful service.
To answer general telephone enquiries from GPs, surgery
staff, screening office staff and laboratories and general public.
To provide the information needed by members of the
Cervical Screening Team to carry out end-to-end processing to allocate CRM
work, using the Work Allocation SOP.
Person Specification
Qualifications
Essential
- Good standard of general education 5 GCSE or equivalent including Mathematics & English or equivalent experience
- Experience of using Microsoft office systems including Word, Excel
- Educated to NVQ level 3 or equivalent experience
Desirable
- Experience of using either a Customer Relationship Management (CRM) system, or other IT systems as a key part of a day-to-day role
Experience
Essential
- Customer case handling and administrative processing experience in PCS related or other key services where customers and achievement of defined SLAs are important - minimum 1 year
- Knowledge of relevant administration systems
- Excellent standard of customer interaction and verbal communication
- Familiar with working in an office environment.
- Excellent communication skills including an excellent standard of written and spoken English
- Ability to operate an IT and telephone system (with the appropriate training and support)
- Internal and external customer focus
Skills and Competencies
Essential
- Advanced keyboard skills.
- Effective communication skills (oral & written)
- Ability to use initiative and work to demanding deadlines.
Desirable
- Able to organise own workload and prioritise.
- Ability to develop good communication links with management and staff at all levels across the organisation and other agencies.
Person Specification
Qualifications
Essential
- Good standard of general education 5 GCSE or equivalent including Mathematics & English or equivalent experience
- Experience of using Microsoft office systems including Word, Excel
- Educated to NVQ level 3 or equivalent experience
Desirable
- Experience of using either a Customer Relationship Management (CRM) system, or other IT systems as a key part of a day-to-day role
Experience
Essential
- Customer case handling and administrative processing experience in PCS related or other key services where customers and achievement of defined SLAs are important - minimum 1 year
- Knowledge of relevant administration systems
- Excellent standard of customer interaction and verbal communication
- Familiar with working in an office environment.
- Excellent communication skills including an excellent standard of written and spoken English
- Ability to operate an IT and telephone system (with the appropriate training and support)
- Internal and external customer focus
Skills and Competencies
Essential
- Advanced keyboard skills.
- Effective communication skills (oral & written)
- Ability to use initiative and work to demanding deadlines.
Desirable
- Able to organise own workload and prioritise.
- Ability to develop good communication links with management and staff at all levels across the organisation and other agencies.
