Screening Officer

Job description

Job responsibilities

 JOB PURPOSE

· To co-ordinate and ensure high quality administrative support for the Cervical Screening service within North of England Commissioning Support (NECS).

· The Screening Officer will ensure allocated cases are processed in line with the Standard Operating Procedures.

· The Screening Officer will be representing NECS in delivering call and recall provision nationally and will also support the wider aspects of the cervical screening programme e.g. cease and delays; incidents; comms; cytology laboratory results etc

· The post will involve close working with other colleagues within NECS, NHSE and PHE to support the delivery of a successful service

· To answer general telephone enquiries from GPs, surgery staff, screening office staff and laboratories and general public

· To provide the information needed by members of the Cervical Screening Team to carry out end-to-end processing to allocate CRM work, using the Work Allocation SOP.

DIMENSIONS

This role supports the National Cervical Screening Programme and is vital in supporting womens health and saving lives ensuring that women receive invites/reminders, processes test results by:

· Providing Prior Notification Lists (PNLs) of patients eligible for screening to GP practices;

· sending out call and recall letters to patients eligible for cervical screening tests;

· Notifying patients of test results once we receive these from laboratories.

To assist in the efficient and effective running of the Cervical Screening Administration Services (CSAS).

To maintain the accuracy of clinical and demographic information in a specialised database (The NHS Information Authority National Screening Programmes Exeter System) including the upload, processing and validating of large batches of clinical results and the resolving of any discrepancies or anomalies in the data in an end to end process.

To prepare quality check and distribute all printed material associated with the Cervical Cytology Screening schemes within national and local timescales and audit requirements. To provide information and advice to users of the scheme including the general public.

Person Specification

Qualifications

Essential

• Good standard of general education 5 GCSE or equivalent including Mathematics & English or equivalent experience
• Experience of using Microsoft office systems including Word, Excel
• Educated to NVQ level 3 or equivalent experience

Desirable

• Experience of using either a Customer Relationship Management (CRM) system, or other IT systems as a key part of a day-to-day role

Skills & Competencies

Essential

• Advanced keyboard skills.
• Effective communication skills (oral & written)
• Ability to use initiative and work to demanding deadlines.
• Excellent organisational skills, manage a number of tasks at any one time.

Desirable

• Able to organise own workload and prioritise.
• Ability to develop good communication links with management and staff at all levels across the organisation and other agencies.

Experience

Essential

• Customer case handling and administrative processing experience in PCS related or other key services where customers and achievement of defined SLAs are important - minimum 1 year should that be general admin services?
• Knowledge of relevant administration systems
• Excellent standard of customer interaction and verbal communication
• Familiar with working in an office environment.
• Excellent communication skills including an excellent standard of written and spoken English
• Ability to operate an IT and telephone system (with the appropriate training and support)
• Internal and external customer focus

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

N E C S

Gelderd Road

Morley

Leeds

LS27 7JN

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)