Patient Services Assistant

Job summary

GP Practice in Ashington and Newbiggin

Patient Services Assistant

37.5 hrs per week compressed over 4 days Monday to Friday

We are looking for a kind, approachable and motivated person to join our team. This role is all about helping people, whether it's welcoming them at reception, answering their questions on the phone, or making sure they get the right care they need.

No experience? That's absolutely fine!

We provide full training, so you don't need to have worked in a healthcare setting or reception before. What really matters is they you enjoy helping people, can stay calm under pressure and are happy to learn new skills.

What we'd love you to bring:

A caring patient focused approach

Good listening and communication skills

A positive attitude and team spirit

Basic computer skills (we'll support you with the rest)

Closing Date: 20 October 2025

Interview Date: 4 November 2025

Seaton Park Medical Group is an Equal Opportunities Employer

Main duties of the job

What you'll be doing:

Greeting patients at reception with a friendly smile and helping them with their enquiries.

Answering phone calls and making patients feel listened to and supported.

Booking and managing appointments.

Filling in forms on behalf of patients.

Taking details of patient's symptoms and passing them to the right clinician.

Working closely with a supportive and caring team.

Work across two sites, one in Ashington and one in Newbiggin.

About us

Why you'll love working with us:

A warm supportive team who will help you settle in.

Full training and guidance.

The chance to make a real difference to patients every day.

Opportunities to grow and develop your skills.

The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other.

We are a friendly, welcoming and inclusive team who enjoy working together.

The Practices aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team.