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Patient Services Assistant

NHS North Of England Commissioning Support Unit

The closing date is 28 April 2025

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Job summary

GP Practice in Ashington and Newbiggin

Patient Services Assistant

30 hrs or 37.5 hrs per week

Successful candidates will have excellent communication skills, a commitment to Customer Service and demonstrate good team working and interpersonal skills.

Experience of working in a similar environment would be advantageous but is not necessary as full training will be provided.

Closing Date: 28 April 2025

Interview Date: 9 May 2025

Seaton Park Medical Group is an Equal Opportunities Employer

Main duties of the job

Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group across 2 sites, one in Ashington and one in Newbiggin.

About us

The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other.

We are a friendly, welcoming and inclusive team who enjoy working together.

The Practice's aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team.

Date posted

10 April 2025

Pay scheme

Other

Salary

£22,875 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

I9869-2601

Job locations

Seaton Park Medical Group

Norham Road

Ashington

Northumberland

NE63 0NG


Job description

Job responsibilities

Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group.

Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration.

Please see the attached Job Description in Supporting Documents for more information.

Job description

Job responsibilities

Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group.

Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration.

Please see the attached Job Description in Supporting Documents for more information.

Person Specification

Experience

Essential

  • Working in a customer service environment.
  • Trained in the use of Microsoft Office entry level basics plus Word and Excel.

Desirable

  • Knowledge of the Primary Care environment.
  • Awareness of Data Protection Act.
  • Working in a GP Practice.
  • GP Clinical systems.
  • Working in a confidential environment.
  • Medical terminology.

Qualifications

Essential

  • Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language.

Desirable

  • NVQ Level 2 Customer Service.
Person Specification

Experience

Essential

  • Working in a customer service environment.
  • Trained in the use of Microsoft Office entry level basics plus Word and Excel.

Desirable

  • Knowledge of the Primary Care environment.
  • Awareness of Data Protection Act.
  • Working in a GP Practice.
  • GP Clinical systems.
  • Working in a confidential environment.
  • Medical terminology.

Qualifications

Essential

  • Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language.

Desirable

  • NVQ Level 2 Customer Service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Seaton Park Medical Group

Norham Road

Ashington

Northumberland

NE63 0NG


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Seaton Park Medical Group

Norham Road

Ashington

Northumberland

NE63 0NG


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Carolyn Heads

carolyn.heads@nhs.net

01670611241

Date posted

10 April 2025

Pay scheme

Other

Salary

£22,875 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

I9869-2601

Job locations

Seaton Park Medical Group

Norham Road

Ashington

Northumberland

NE63 0NG


Supporting documents

Privacy notice

NHS North Of England Commissioning Support Unit's privacy notice (opens in a new tab)