Job responsibilities
Strategy
Proactively identify new opportunities for the organisation
Participate in the formulation of the practice/PCN development plan, recruitment strategy, estates strategy etc.
Facilitate production of business plans, review, and update
Prepare bids for development funding
Administration
Prepare, renew and implement Partnership contracts, Partnership Agreement and associated documentation
Arrange and chair meetings practice and between practice and outside agencies
Update Business Continuity Plan
Oversee the development of practice policies, protocols, and procedures
Renew and implement legal matters e.g. insurances, health and safety
Oversee professional indemnity cover
Quality Assurance and Risk Management
Be proactive in developing patient services and implementing service standards
Ensure compliance with terms of GMS Contract
Ensure practice's CQC registration is up-to-date and work with relevant Partner to prepare the practice for CQC inspection
Arrange Significant Events Meetings for all staff
Set up quality improvement monitoring systems, submit SIRMS
Ensure clinics are well organised
Set up ways to improve patient participation in the practice
Produce and update any patient leaflets and the practice leaflet
Take lead with relevant Partner for managing complaints
Develop and maintain the practice website
Produce annual reports where appropriate and be responsible for overseeing audits
Help set up systems and advanced planning e.g. planning for a flu epidemic/enhanced services/Quality and Outcomes Framework/enhanced access
Regularly review and update the practice Health & Safety and Information Governance Risk Register
Ensure all accidents or dangerous incidents are investigated, recorded, reported where necessary and any follow-up action
Cooperate and participate as required in clinical audit/research projects within the practice
Human Resources
Management responsibility for all practice staff, their work environment and welfare
Facilitate the development of a multi-disciplinary effective primary health care team
Recruit and select practice staff, including induction programmes
Discipline and dismiss staff where necessary after discussion with Partners and taking any legal advice necessary
Be aware of current employment legislation
Develop and maintain good employee/employer relationships
Ensure staff are aware of any changes that occur in the practice by maintaining good communication at all times within the practice team
Ensure annual appraisals are carried out on all non-clinical and clinical staff
Produce staff development plans and provide opportunities for training
Arrange Clinical Education/Supervision meetings
Ensure all staff have up-to-date job descriptions and contracts
Implement pay rises and increments at the appropriate time
Organise appropriate paperwork for doctors/staff DBS checks
Organise welcome packs for all staff and locums
Meet with attached staff as and when necessary and arrange/attend regular meetings with Partners and attached staff to discuss all issues around patient care
Arrange suitable facilities to enable attached staff to work within the practice
Arrange social events for doctors and staff to maintain employee/employer social contact
Responsible for the health and safety policy and its implementation
Finance
Liaise with the Finance Officer and Partner responsible for financial matters regarding all aspects of finance
Responsible for maintaining accounting records/management information
Monitor cash flow, prepare regular forecasts and reports for Partners
Manage and reconcile bank accounts and liaise with practice bank
Organise and attend annual meetings with the accountant and Partners
Maintain responsibility for handling/recording of cash/cheques and petty cash
Liaise with organisation responsible for payroll and ensure schedules are adhered
Comply with Pensions Regulator Auto-Enrolment requirements and administration of NHS Pension Scheme in liaison with organisation contracted to manage payroll
Quality & Outcomes Framework (QOF)/LIAISE/IIF Schemes monitor performance against targets with relevant Partner
Manage and monitor quarterly enhanced services claims
Oversee estimates for all surgery maintenance and repairs and get minor repairs/work completed in appropriate timescales for major work present estimates to the Partners with recommendations when a contract is agreed, organise and oversee the works alongside the Deputy General Manager
Directly assist with profit improvement by exploring areas for maximising income or reducing costs
Premises
Take the lead in the organisation of any new building projects
Maintain any maintenance contracts and the general upkeep of the surgery premises alongside the Deputy General Manager
Housekeeping and organisation of cleaning oversight
Monitor work areas and practices to ensure safe and hazard free and conform with health and safety legislation
Look after the rental aspects of the premises
Maintain lease agreements including liaising with NHS Property Services
Review of notional rent
Information Technology
Understand the practice communication and telephony systems
Assist with the purchase of appropriate information systems (in liaison with NECS)
Ensure the practice keeps up-to-date with technological issues
Ensure compliance/completion of the annual Data Security and Protection Toolkit
Ensure completion of NHS Digital returns e.g. K041b GP Complaints, General Practice Annual Self Declaration, Workforce returns, etc.
Networking
Build/maintain good working relationships with the ICB, NECS, hospital trusts, community agencies, Local Medical Committee, other PCNs, GP Federation, other GP practices, local pharmacies and others
Represent the practice at meetings and seminars
Present a professional image and always promote the practice
Share skills and expertise with others
Confidentiality
To treat as strictly confidential:
o access to confidential information relating to patients, their carers and relatives and colleagues
o access to information relating to the practice as a business
Only share this information in accordance with the Practice's Confidentiality Policy, the Data Protection Act, and Freedom of Information Act so that personal and sensitive patient identifiable data is protected.
To be responsible for managing any practice data breaches and maintaining the practice Data Breach Register
To ensure the practice's confidentiality and Data Protection Policies are implemented and that all staff are adequately trained, and training is updated.
Equality & Diversity
Support the equality, diversity and rights of patients, carers and colleagues to include:
o acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures/ policies and current legislation
o respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
o behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
Miscellaneous
Other duties which may be decided up by the Partners from time to time
