Job summary
A medical receptionist serves as the first point of contact for patients in a healthcare facility, ensuring a welcoming and efficient environment. This role involves managing front desk operations, including greeting patients, scheduling appointments, and handling inquiries both in-person and over the phone. They work closely with healthcare providers to ensure smooth communication and coordination of patient care.
Key responsibilities include managing the flow of patients in the waiting area, handling sensitive patient information with confidentiality, and ensuring records are kept up to date with patient data. The role requires strong organizational skills, the ability to multitask, and a compassionate approach to patient interactions. A medical receptionist must possess excellent communication skills to effectively interact with patients, healthcare providers, and other contacts. In addition to administrative duties, the medical receptionist may assist with directing patients to appropriate departments. The role demands attention to detail, particularly in managing appointment schedules and processing patient data. Familiarity with medical terminology is beneficial, but not essential. The medical receptionist plays a crucial role in ensuring a positive patient experience by providing efficient, courteous service and maintaining a well-organized, professional front office.
This will be a Part time role over 3 days, 25.5 hours per week.
Main duties of the job
Main duties include:
Administration
To work in accordance of written protocols
E-mail and photocopy as requested
Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
Reception
Ensure an effective and efficient reception service is provided to patients and any other visitors to the
Practice
Receiving patients consulting with members of Practice team
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Appointments
Deal with all general enquiries, appointment requests for today/ future appointments from patients by telephone and in person.
Deal with visit requests
Using your own judgment and communication skills ensure that patients with no prior appointment butwho need urgent consultation are seen in a logical and non-disruptive manner.
Computer
Ensure that all new patients are registered onto the computer system promptly and accurately
Process patients change of address computer data and medical records
Scan letters onto patients records ensuring the correct patient records are used.
Telephone
Have working knowledge of telephone system.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Other Tasks
Provide patients with test results after the doctor has reviewed results
About us
Marine Medical Group is located in the picturesque coastal town of Blyth. We are dedicated to delivering comprehensive and high-quality medical services. Focusing on patient-centered care, we pride ourselves on our team of skilled professionals who are committed to improving health outcomes and enhancing the well-being of our patients.
Our mission is to strive to be an accessible, effective, caring, sustainable and informed organisation for our patients and staff whenever they need our support
We offer a wide range of medical services, including:
We are dedicated to continuous professional development and staying updated with the latest advancements to offer the highest standard of care.
Our goal is to promote health and wellness within the Blyth community and support our patients in leading healthy, fulfilling lives.
Working at Marine Medical Group offers the opportunity to be part of a dynamic and supportive team. We value our employees and offer a range of benefits, including professional development opportunities, competitive salaries, and a positive work-life balance.
If you are passionate about providing exceptional healthcare and want to be part of a dedicated team, we invite you to explore career opportunities with Marine Medical Group in Blyth.
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Please see the attached job description for a full overview of the role and responsibilities.
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Please see the attached job description for a full overview of the role and responsibilities.
Person Specification
Experience
Essential
- Computer literate with an ability to use the required GP clinical systems
- General office skills, photocopier, scanning, shredding
- Awareness of Data Protection Act and need for confidentiality of information
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Excellent understanding of data protection and confidentiality issues
- Excellent verbal and written communication skills with team members,
- patients, carers, and other healthcare professionals, with the ability to
- adjust communication style
- Committed to own continuing personal development and an ability to
- support others to develop and progress
Desirable
- Experience of working in a medical or primary care setting
- Has a planned and organised approach with an ability to prioritise their
- own workload to meet strict deadlines
Personal Attributes
Essential
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused
- response
- Self-motivated and proactive
- Continued commitment to improve skills and ability in new areas of work
- Demonstrate excellent interpersonal and communication skills
Qualifications
Essential
- GCSEs at grade C or equivalent (or 4-9), including English and Maths
Desirable
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Person Specification
Experience
Essential
- Computer literate with an ability to use the required GP clinical systems
- General office skills, photocopier, scanning, shredding
- Awareness of Data Protection Act and need for confidentiality of information
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Excellent understanding of data protection and confidentiality issues
- Excellent verbal and written communication skills with team members,
- patients, carers, and other healthcare professionals, with the ability to
- adjust communication style
- Committed to own continuing personal development and an ability to
- support others to develop and progress
Desirable
- Experience of working in a medical or primary care setting
- Has a planned and organised approach with an ability to prioritise their
- own workload to meet strict deadlines
Personal Attributes
Essential
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused
- response
- Self-motivated and proactive
- Continued commitment to improve skills and ability in new areas of work
- Demonstrate excellent interpersonal and communication skills
Qualifications
Essential
- GCSEs at grade C or equivalent (or 4-9), including English and Maths
Desirable
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
