NHS North Of England Commissioning Support Unit

Receptionist / Administrator

Information:

This job is now closed

Job summary

Cedars Medical Group, Burnopfield, Newcastle upon Tyne NE16 6HU

Receptionist / Administrator

Hours per week: 25

Job Type: Permanent

Salary: AfC Grade 3, £24,071 - £25,674 Pro rata, depending on experience.

Main duties of the job

The post will involve working as part of a small reception and admin team to provide a combination of reception work and general practice administration. Excellent customer service skills, good telephone manner and strict confidentiality are essential. Experience of working as a receptionist and administrator in a GP practice setting is preferred.

About us

This is an excellent opportunity to join an established team, at a friendly, high achieving and forward thinking semi-rural practice, based in the village of Burnopfield. Our practice is in a unique location near to Gibside, bordering both Gateshead and Durham.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Closing Date:Monday 3rd March 2025

Interviews:date to be arranged

Details

Date posted

14 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

I9869-2586

Job locations

The Cedars Medical Practice

Cedar Crescent

Burnopfield

Newcastle Upon Tyne

NE16 6HU


Job description

Job responsibilities

The purpose of the role is to:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way/

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Please see the attached Job Description and Person Specification in Supporting Documents for more information.

Job description

Job responsibilities

The purpose of the role is to:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way/

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Please see the attached Job Description and Person Specification in Supporting Documents for more information.

Person Specification

Experience

Essential

  • IT skills in the use of Microsoft products (Word, Excel etc).

Desirable

  • Experience of Systm One/Emis.

Qualifications

Essential

  • Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills.
  • NVQ Level 2 in customer care/admin
  • or equivalent.

Desirable

  • Experience of working within the NHS.
Person Specification

Experience

Essential

  • IT skills in the use of Microsoft products (Word, Excel etc).

Desirable

  • Experience of Systm One/Emis.

Qualifications

Essential

  • Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills.
  • NVQ Level 2 in customer care/admin
  • or equivalent.

Desirable

  • Experience of working within the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

The Cedars Medical Practice

Cedar Crescent

Burnopfield

Newcastle Upon Tyne

NE16 6HU


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

The Cedars Medical Practice

Cedar Crescent

Burnopfield

Newcastle Upon Tyne

NE16 6HU


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Katy Williamson

Katy.williamson1@nhs.net

01207272272

Details

Date posted

14 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

I9869-2586

Job locations

The Cedars Medical Practice

Cedar Crescent

Burnopfield

Newcastle Upon Tyne

NE16 6HU


Supporting documents

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