Job summary
We are looking to recruit a medical receptionist to join us at
North House Surgery.
Your
role will be to receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
You
will provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via
the telephone.
Main duties of the job
To cover reception on a rotational basis during the surgery opening hours. To deal with patients at the front desk in a polite and courteous manner. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice;
To make appointments accurately for both Doctors, Nurses and other members of the team using the computer system;
Deal with all general enquiries and explain procedures;
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner;
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered onto the computer system promptly and accurately.
To assist in any administrative task as required;
To answer the telephone promptly and politely, telephoning patients when requested. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery;
To process requests for repeat prescriptions promptly and accurately;
Enter requests for home visits onto computer system, ensuring careful recording of all relevant details and where necessary refer to Doctor;
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same;
Enter patient information on to the computer as required;
About us
Our current clinical team consists of 7 GP Partners, 2 Salaried GPs, 2 ANP and 3 GP Registrars.
Our surgery is housed in purpose-built accommodation located in the semi-rural town of Crook, where we look after 13500 patients. We also serve the surrounding villages of Howden-le-Wear and Witton-le-Wear.
North House is a well-established training practice for both GP Registrars and Apprentices. We have a strong focus on education and we run regular in-house teaching sessions.
We have a fantastic nursing team including 4 Practice Nurses, 3 Health Care Assistants, and a Phlebotomist. North House is also well supported by Pharmacists, Pharmacy Technicians, Social Prescribers and Wellbeing Coach.
Our CQC inspection was very positive with us gaining an overall score of Good. The Practice is actively involved in our local PCN and Federation.
Our Clinicians are supported by an excellent administrative team led by our experienced Practice Manager. They work hard to ensure the Practice runs smoothly.
North House Surgery is a GMS practice with a list size of 13,500
- We are offering a salary depending on experience
- CQC Good rating from 2018
- High QOF achievers
- SystmOne practice
- Carer Friendly Employer
- Achievers of the Silver Better Health at Work Award
Job description
Job responsibilities
To
cover reception on a rotational basis during the surgery opening hours.
To deal with patients at the front desk in a polite and courteous
manner. Ensure an effective and efficient reception service is provided
to patients and any other visitors to the practice;
To
make appointments accurately for both Doctors, Nurses and other members of
the team using the computer system;
Deal
with all general enquiries and explain procedures;
Using
your own judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner;
Explain
practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered
onto the computer system promptly and accurately.
To
assist in any administrative task as required;
To
answer the telephone promptly and politely, telephoning patients when
requested. Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery;
To
process requests for repeat prescriptions promptly and accurately;
Enter
requests for home visits onto computer system, ensuring careful recording of
all relevant details and where necessary refer to Doctor;
Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same;
Enter
patient information on to the computer as required;
Retrieve
and re-file records as required, ensuring strict alphabetical order is
adhered to;
To
undertake administrative and typing duties as directed;
Please see the attached job description for a full overview of the role and responsibilities.
Job description
Job responsibilities
To
cover reception on a rotational basis during the surgery opening hours.
To deal with patients at the front desk in a polite and courteous
manner. Ensure an effective and efficient reception service is provided
to patients and any other visitors to the practice;
To
make appointments accurately for both Doctors, Nurses and other members of
the team using the computer system;
Deal
with all general enquiries and explain procedures;
Using
your own judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner;
Explain
practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered
onto the computer system promptly and accurately.
To
assist in any administrative task as required;
To
answer the telephone promptly and politely, telephoning patients when
requested. Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery;
To
process requests for repeat prescriptions promptly and accurately;
Enter
requests for home visits onto computer system, ensuring careful recording of
all relevant details and where necessary refer to Doctor;
Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same;
Enter
patient information on to the computer as required;
Retrieve
and re-file records as required, ensuring strict alphabetical order is
adhered to;
To
undertake administrative and typing duties as directed;
Please see the attached job description for a full overview of the role and responsibilities.
Person Specification
Experience
Desirable
- Experience of working with the general public
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Qualifications
Desirable
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Experience
Desirable
- Experience of working with the general public
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Qualifications
Desirable
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
