PCN Digital & IT Officer

Job summary

The Digital & IT Officer is an exciting new role in the rapidly developing environment of primary and community healthcare management. The successful candidate will play a significant part in the development of PCNs in Easington and Sedgefield supporting the delivery of their Digital processes.

The purpose of this new post is to provide hands on support to our practices, helping them to understand and maximise the potential of their existing digital technologies and, as appropriate, support and advise on the introduction of new technologies to ensure patients get the best care possible.

NHS experience is not essential, but the ideal candidate will have a natural ability, enthusiasm, and desire to improve the digital and transformational processes within primary care. They will have great problem-solving skills and the patience to explain and support those who arent as digitally minded as them!

Main duties of the job

You will be responsible for a broad spectrum of the digital and transformational work areas as well as supporting data and population health management. Full training and ongoing support will be provided

Actively resolve issues with clinical systems used in practices and across the networks to limit work disruptions within the services

Improve the adoption of new technology to enhance patient access & experience to support increasing productivity, access & capacity

Identify best practice and promote the most efficient ways of collaborative working through digital platforms

Standardise, manage & monitor websites and social media accounts

Support practices to increase their patients' participation of digital services for example online access to ordering medication

Monitor performance & delivery of services against contracts & other national & local performance/reporting requirements

Deliver support to practices against the NHS Digital Journey Planner & ensure practices are conforming with national policy on digital priorities such as patient online access

Support the management team in implementing service improvements identified by digital, public health or other intelligence

Keep up to date with all professional requirements of the Digital & Transformational role/responsibilities as set out by NHS England

Be an advocate for continuous improvement facilitating & sharing good practice & collaborative working across Easington, Sedgefield & the wider County Durham area in all that you do

About us

South Durham Health is a community interest, not for profit, company. We represent a federation of 17 GP practices in County Durham who work together to deliver better care for over 177,000 patients across Sedgefield and Easington.

Our aim is to improve health care services for people living in South Durham, to help them live healthier and happier lives. We do this by supporting general practices in the work they do because general practice is the best way of delivering the personalised, comprehensive health care which is essential to the health and well-being of our patients. We are passionate about both investing in our local communities, and, nurturing our staff to enable them to train and progress their careers within the NHS.

All of our practices work in groups referred to as Primary Care Networks to deliver joint services in their community. To support the increased demand on general practice the NHS and government introduced scheme where they provide funding to the Primary Care Networks to employ additional, non-traditional, functions. One of these is the Digital and Transformational role.

The 5 primary care networks in the Sedgefield and Easington localities are:

Durham Coast PCN https://durhamcoastpcn.gpweb.org.uk/

Easington Central PCN https://easingtoncentralpcn.gpweb.org.uk/

North Easington PCN https://northeasingtonpcn.gpweb.org.uk/pcn-home/

Sedgefield 1 PCN https://sedgefield1pcn.gpweb.org.uk/

Sedgefield North PCN https://sedgefieldnorthpcn.gpweb.org.uk/