PCN Operational Manager

Job summary

The PCN Operational Manager is an exciting new role in the rapidly developing environment of primary and community healthcare management. The successful candidate will play a significant part in the development of PCNs in Easington and Sedgefield supporting the delivery of their operational and business objectives. The Operational Manager will assist Clinical Directors, Business Managers and Practices in the smooth running and development of the PCNs providing support for the delivery of new and existing services as well as key performance indicators.

You will join our small, friendly team to provide support to the PCN Directors and Board members in delivering their objectives. You will work with individual and groups of PCNs subject to need as the Primary Care Networks development continues.

You will have a track record of achievement working within the primary care sector and delivering quality services to patients. You will be familiar with the requirements of the new GP contract, Primary Care Network Agreements and associated policy documents. You will be highly IT literate and ideally should be experienced in working with a range of primary care ICT systems with the ability to run searches and conduct analysis to monitor PCN performance and drive service improvement. You will be able to work independently but will also establish strong collaborative working relationship with the PCN practices and associate partner organisations.

Main duties of the job

You will be responsible for a broad spectrum of operational and business support activities, in line with the agreed PCN Development Plan. You will contribute to the successful planning and operational delivery of practice level services, this might include enhanced access services, vaccination programmes, health promotion and screening initiatives. You will support PCN corporate processes, including support for Board Meetings and clinical workstreams as required. You will manage the PCN websites and social and digital media communications, enhancing the profile of the PCN and engaging the wider community. You will play a key role in the monitoring and achievement of PCN financial performance and clinical performance measures and indicators, to ensure delivery of the PCN DES requirements and to maximise the Investment and Impact Fund benefit (IIF). You will support the Clinical Directors, Business Managers and PCN Boards to develop and implement their future strategies including working with patient and public groups to identify local need and developing strategies to respond. You will be an advocate for continuous improvement facilitating and sharing good practice and collaborative working across Easington, Sedgefield, and the wider County Durham area in all that you do.

About us

South Durham Health Community Interest Company is a not-for-profit collaborative of 17 GP practices in County Durham, working together to deliver better care for 170,000 patients across the localities of Sedgefield and Easington.

Our aim is to improve health care services for people living in South Durham to help them live healthier, happier lives. We do this by supporting general practices in the work they do because general practice is the best way of delivering the personalised, comprehensive health care which is essential to the health and well-being of people in South Durham. Our values put patients at the heart of everything we do and our team demonstrates behaviours that prioritises patients in every decision we take, we listen and learn respecting and supporting each other, we are evidence based, open, transparent and accountable and we strive at all time for continuous improvement.

We hold contracts to deliver several clinical services and provide comprehensive management support to the five Primary Care Networks in Easington and Sedgefield delivered by our small team of eight directly employed staff overseen by our board directors elected by our members.

Social deprivation and associated health inequality in South Durham is significant but also provides opportunities to work with partner agencies and think in new ways about how the PCNs and CIC can respond and the board is actively considering how we can pursue this.