NHS North Of England Commissioning Support Unit

Care Navigator/Call Handler

Information:

This job is now closed

Job summary

Job summary

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.

Book appointments for patients and cancel where needed.

Main duties of the job

•This role involves working in a busy call centre environment, you will be the first point of contact for our patients.

•Undertake a variety of administrative duties to support the smooth running of the practice.

•Occasional reception cover when required.

•To receive and accurately pass on messages via all mediums (including, but not restricted to, telephone, paper, in person or electronic.)

•Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

•Process repeat prescription requests.

•Action practice emails

About us

SAVILLE MEDICAL GROUP is a large and friendly Practice in the centre of Newcastle with a branch surgery at Newbiggin Hall.

We care for approximately 39,000 patients with a high proportion of students in the City Centre and a more typical population in the branch surgery. The workforce consists of 7 GP Partners, 13 Salaried GPs and an extensive Nursing team. In addition, we have a medicines management team including 3 Clinical Pharmacists and over 40 skilled staff members.

We also offer an expanding wellbeing team of 11 staff members with experience in mental health, dementia, children's charities, homelessness, substance misuse, domestic abuse and any patient who struggles to engage with services and needs more support than GPs alone can provide.

Our Primary Care Network is led by one of our GP Partners and Practice Manager enabling us to collaborate with numerous key partners including the CCG, Newcastle Hospital Trust, LMC and our Federation. This helps the practice to remain highly proactive in integrating the latest healthcare policy and digital systems, which makes every day challenging and rewarding.

Job advert closes on the 19th August 2022, however if we receive sufficient applications before this date, the advert will be closed. Interviews to be held W/C 5th September

Details

Date posted

26 July 2022

Pay scheme

Other

Salary

£10.23 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

I9869-2238

Job locations

The Saville Medical Group

7 Saville Place

Newcastle Upon Tyne

NE1 8DQ


Saville Medical Group

Trevelyan Drive

Newcastle Upon Tyne

NE5 4BS


Job description

Job responsibilities

Job Summary

The purpose of the role is to:

· This role involves working in a busy call centre environment, you will be the first point of contact for our patients.

· Undertake a variety of administrative duties to support the smooth running of the practice.

· Occasional reception cover when required.

Job description

Job responsibilities

Job Summary

The purpose of the role is to:

· This role involves working in a busy call centre environment, you will be the first point of contact for our patients.

· Undertake a variety of administrative duties to support the smooth running of the practice.

· Occasional reception cover when required.

Person Specification

Experience

Essential

  • Please see Job description

Qualifications

Essential

  • Please see Job description
Person Specification

Experience

Essential

  • Please see Job description

Qualifications

Essential

  • Please see Job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

The Saville Medical Group

7 Saville Place

Newcastle Upon Tyne

NE1 8DQ


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

The Saville Medical Group

7 Saville Place

Newcastle Upon Tyne

NE1 8DQ


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Nicola Johnson

nicola.johnson@nhs.net

01912428270

Details

Date posted

26 July 2022

Pay scheme

Other

Salary

£10.23 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

I9869-2238

Job locations

The Saville Medical Group

7 Saville Place

Newcastle Upon Tyne

NE1 8DQ


Saville Medical Group

Trevelyan Drive

Newcastle Upon Tyne

NE5 4BS


Supporting documents

Privacy notice

NHS North Of England Commissioning Support Unit's privacy notice (opens in a new tab)