Care Navigator/Call Handler

Job summary

Job summary

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.

Book appointments for patients and cancel where needed.

Main duties of the job

•This role involves working in a busy call centre environment, you will be the first point of contact for our patients.

•Undertake a variety of administrative duties to support the smooth running of the practice.

•Occasional reception cover when required.

•To receive and accurately pass on messages via all mediums (including, but not restricted to, telephone, paper, in person or electronic.)

•Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

•Process repeat prescription requests.

•Action practice emails

About us

SAVILLE MEDICAL GROUP is a large and friendly Practice in the centre of Newcastle with a branch surgery at Newbiggin Hall.

We care for approximately 39,000 patients with a high proportion of students in the City Centre and a more typical population in the branch surgery. The workforce consists of 7 GP Partners, 13 Salaried GPs and an extensive Nursing team. In addition, we have a medicines management team including 3 Clinical Pharmacists and over 40 skilled staff members.

We also offer an expanding wellbeing team of 11 staff members with experience in mental health, dementia, children's charities, homelessness, substance misuse, domestic abuse and any patient who struggles to engage with services and needs more support than GPs alone can provide.

Our Primary Care Network is led by one of our GP Partners and Practice Manager enabling us to collaborate with numerous key partners including the CCG, Newcastle Hospital Trust, LMC and our Federation. This helps the practice to remain highly proactive in integrating the latest healthcare policy and digital systems, which makes every day challenging and rewarding.

Job advert closes on the 19th August 2022, however if we receive sufficient applications before this date, the advert will be closed. Interviews to be held W/C 5th September