Patient Services Assistant

NHS North Of England Commissioning Support Unit

Information:

This job is now closed

Job summary

Successful candidates will have excellent communication skills, a commitment to Customer Service and demonstrate good team-working and interpersonal skills.

Experience of working in a similar environment would be advantageous but is not necessary as full training will be provided.

For more information . . .

visit us at www.seatonparkmedicalgroup.co.uk or email carolyn.heads@nhs.net or call 01670 842018 for a full information pack.

Main duties of the job

Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group across 2 sites, one in Ashington and one in Newbiggin.

About us

The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other.

We are a friendly, welcoming and inclusive team who enjoy working together.

The Practice’s aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team.

Date posted

04 July 2022

Pay scheme

Other

Salary

£18,903 to £19,579 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Compressed hours

Reference number

I9869-2216

Job locations

Seaton Park Medical Group

Norham Road

Ashington

Northumberland

NE63 0NG


Job description

Job responsibilities

JOB PURPOSE 

Provision of a modern, comprehensive customer-focussed reception service to the patients of Seaton Park Medical Group. Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration. 

DIMENSIONS 

The scope of the role includes the full range of services and activity of the Primary Care Teams, within any of the practice locations. The post requires work within a set of procedures and has no budgetary or line-management responsibility.

MAIN CHALLENGES AND OPPORTUNITIES OF THE ROLE 

Navigating patient requests to appropriate services, using pre-defined procedures 

Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure. 

Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role 

Recognising where to seek professional direction and where administrative procedures may be applied. 

Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals 

Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres. 

Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals. 

Taking responsibility for daily events and being aware of daily priorities. 

Using one’s own initiative to suggest solutions to organisational problems. 

Motivating oneself in “quiet times” to address “housekeeping” issues. 

Making time to learn and do new things

Full JD attached

Job description

Job responsibilities

JOB PURPOSE 

Provision of a modern, comprehensive customer-focussed reception service to the patients of Seaton Park Medical Group. Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration. 

DIMENSIONS 

The scope of the role includes the full range of services and activity of the Primary Care Teams, within any of the practice locations. The post requires work within a set of procedures and has no budgetary or line-management responsibility.

MAIN CHALLENGES AND OPPORTUNITIES OF THE ROLE 

Navigating patient requests to appropriate services, using pre-defined procedures 

Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure. 

Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role 

Recognising where to seek professional direction and where administrative procedures may be applied. 

Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals 

Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres. 

Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals. 

Taking responsibility for daily events and being aware of daily priorities. 

Using one’s own initiative to suggest solutions to organisational problems. 

Motivating oneself in “quiet times” to address “housekeeping” issues. 

Making time to learn and do new things

Full JD attached

Person Specification

Experience

Essential

  • Working in a customer service environment.
  • Trained in the use of Microsoft Office entry level basics plus Word and Excel.

Desirable

  • Knowledge of the Primary Care environment.
  • Awareness of Data Protection Act
  • Working in a GP Practice.
  • GP Clinical systems.
  • Working in a confidential environment
  • Medical terminology

Qualifications

Essential

  • Functional Literacy and Numeracy level
  • 2/GCSE Grade A-C, including Maths and English Language.

Desirable

  • NVQ Level 2 Customer Service
Person Specification

Experience

Essential

  • Working in a customer service environment.
  • Trained in the use of Microsoft Office entry level basics plus Word and Excel.

Desirable

  • Knowledge of the Primary Care environment.
  • Awareness of Data Protection Act
  • Working in a GP Practice.
  • GP Clinical systems.
  • Working in a confidential environment
  • Medical terminology

Qualifications

Essential

  • Functional Literacy and Numeracy level
  • 2/GCSE Grade A-C, including Maths and English Language.

Desirable

  • NVQ Level 2 Customer Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Seaton Park Medical Group

Norham Road

Ashington

Northumberland

NE63 0NG


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Seaton Park Medical Group

Norham Road

Ashington

Northumberland

NE63 0NG


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Carolyn Heads

carolyn.heads@nhs.net

01670842018

Date posted

04 July 2022

Pay scheme

Other

Salary

£18,903 to £19,579 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Compressed hours

Reference number

I9869-2216

Job locations

Seaton Park Medical Group

Norham Road

Ashington

Northumberland

NE63 0NG


Supporting documents

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