Patient Services Assistant

NHS North Of England Commissioning Support Unit

This job is now closed

Job summary

Successful candidates will have excellent communication skills, a commitment to Customer Service and demonstrate good team-working and interpersonal skills.

Experience of working in a similar environment would be advantageous but is not necessary as full training will be provided.

For more information . . .

visit us at www.seatonparkmedicalgroup.co.uk or email carolyn.heads@nhs.net or call 01670 842018 for a full information pack.

Main duties of the job

Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group across 2 sites, one in Ashington and one in Newbiggin.

About us

The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other.

We are a friendly, welcoming and inclusive team who enjoy working together.

The Practice’s aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team.

Date posted

04 July 2022

Pay scheme

Other

Salary

£18,903 to £19,579 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Compressed hours

Reference number

I9869-2216

Job locations

Seaton Park Medical Group

Norham Road

Ashington

Northumberland

NE63 0NG

Job description

Job responsibilities

JOB PURPOSE

Provision of a modern, comprehensive customer-focussed reception service to the patients of Seaton Park Medical Group. Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration.

DIMENSIONS

The scope of the role includes the full range of services and activity of the Primary Care Teams, within any of the practice locations. The post requires work within a set of procedures and has no budgetary or line-management responsibility.

MAIN CHALLENGES AND OPPORTUNITIES OF THE ROLE

Navigating patient requests to appropriate services, using pre-defined procedures

Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure.

Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role

Recognising where to seek professional direction and where administrative procedures may be applied.

Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals

Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres.

Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals.

Taking responsibility for daily events and being aware of daily priorities.

Using one’s own initiative to suggest solutions to organisational problems.

Motivating oneself in “quiet times” to address “housekeeping” issues.

Making time to learn and do new things

Full JD attached