NHS Greater Manchester Integrated Care

Mental Health Complex Case Manager

The closing date is 30 November 2025

Job summary

Greater Manchester ICB - Bury locality operate a Continuing Healthcare/Complex case service on behalf of the registered population Bury.

The post holder will be responsible for the case management of a caseload of individuals with complex mental health needs. The caseload will comprise of individuals with complex mental health needs who have been assessed under the mental heath act, along with others who require an individually commissioned package of support. The post holder will be required to make recommendations regarding eligibility for funding.

The post holder will lead and coordinate key professionals across Mental Health services, Local Authority and the Independent Sector to ensure that effective commissioning of service provision occurs and that once established, is monitored and reviewed to deliver measurable goals and outcomes for the service user and GM ICB- Bury.

The post holder will take a lead role in the identification of suitable care providers and will be responsible for ongoing review and reassessment of patients and commissioned packages of care. This will be with a view to determining continued eligibility and ensuring that the package of care continues to meet assessed needs.

Main duties of the job

The post holder will be responsible for the case management for a caseload of individuals registered with a Bury GP who have complex mental health needs and are receiving a package of individualised care that is part/solely funded by GM ICB Bury.

About us

NHS Greater Manchester Integrated Care

Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.

Our NHS People Promise

Our NHS People Promise -the promise we must all make to each other, to work together to improve the experience of working in the NHS for everyone. Like many other employers, NHS GM currently has evidence of unwarranted inequalities in the workforce, most notably in relation to minoritised ethnic, female and\or disabled staff and their intersectionality. As a result, we will use positive action measures to bring benefits to our organisation, includinga wider pool of talented, skilled, and experienced people from which to recruit and a better understanding of the needs of a more diverse range of customers.

Details

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

896-BUR-1027

Job locations

Townside Primary Care Centre

Knowsley Place, Knowsley Street

Bury, Greater Manchester

BL9 0SN


Job description

Job responsibilities

The post holder will be responsible for the commissioning, and review of Individualised packages of support. this will include the monitoring and review of commissioned services to ensure they continue to meet need and are best value.

The post holder will be responsible for liaising with patients, families and carers with regarding to individualised commissioning and review. The post holder will ensure the promotion and facilitation of service user involvement and collaborative working with other agencies.

The post holder will act as a resource for staff undertaking clinical assessments to provide guidance and supervision to ensure there is a consistent and informed approach to the assessment process that is compliant with national policy.

Where necessary the post holder will conduct independent expert clinical assessment of an individual service user with nursing or highly complex healthcare needs.

The post holder will support the Head of Service by providing expert advice regarding eligibility for funding and if required will attend Funding Panels with scope of practice.

The post holder will negotiate with care providers, both NHS and external agencies in respect of how care will be delivered to individual service users who have complex, intense health care needs and then apply for funding as required.

The post holder will attend Adult Safeguarding strategy meetings where required representing NHS Bury ICS.

The post holder will ensure that all service users eligible for health funding are reviewed in accordance with guidance and will take appropriate steps to ensure service providers adhere to contractual agreements in respect of individual service users.

The post holder will, if requested to do so provide clinical evidence/ advice in respect of court proceedings (court of protection, criminal prosecutions etc).

Job description

Job responsibilities

The post holder will be responsible for the commissioning, and review of Individualised packages of support. this will include the monitoring and review of commissioned services to ensure they continue to meet need and are best value.

The post holder will be responsible for liaising with patients, families and carers with regarding to individualised commissioning and review. The post holder will ensure the promotion and facilitation of service user involvement and collaborative working with other agencies.

The post holder will act as a resource for staff undertaking clinical assessments to provide guidance and supervision to ensure there is a consistent and informed approach to the assessment process that is compliant with national policy.

Where necessary the post holder will conduct independent expert clinical assessment of an individual service user with nursing or highly complex healthcare needs.

The post holder will support the Head of Service by providing expert advice regarding eligibility for funding and if required will attend Funding Panels with scope of practice.

The post holder will negotiate with care providers, both NHS and external agencies in respect of how care will be delivered to individual service users who have complex, intense health care needs and then apply for funding as required.

The post holder will attend Adult Safeguarding strategy meetings where required representing NHS Bury ICS.

The post holder will ensure that all service users eligible for health funding are reviewed in accordance with guidance and will take appropriate steps to ensure service providers adhere to contractual agreements in respect of individual service users.

The post holder will, if requested to do so provide clinical evidence/ advice in respect of court proceedings (court of protection, criminal prosecutions etc).

Person Specification

Qualifications

Essential

  • First Degree or ability to demonstrate equivalent professional development through accredited learning
  • Registered mental health Nurse

Experience

Essential

  • Significant relevant experience
  • Experience of working with complex cases
  • Experience of case management
  • Able to demonstrate extensive knowledge of the Mental Health Act and associated policy/guidance/legislation
  • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with other professionals and families where there may be resistance to the issues under discussion
Person Specification

Qualifications

Essential

  • First Degree or ability to demonstrate equivalent professional development through accredited learning
  • Registered mental health Nurse

Experience

Essential

  • Significant relevant experience
  • Experience of working with complex cases
  • Experience of case management
  • Able to demonstrate extensive knowledge of the Mental Health Act and associated policy/guidance/legislation
  • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with other professionals and families where there may be resistance to the issues under discussion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Townside Primary Care Centre

Knowsley Place, Knowsley Street

Bury, Greater Manchester

BL9 0SN


Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Townside Primary Care Centre

Knowsley Place, Knowsley Street

Bury, Greater Manchester

BL9 0SN


Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Director CHC and Complex Care

Eve Moroney

eve.moroney@nhs.net

03003230081

Details

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

896-BUR-1027

Job locations

Townside Primary Care Centre

Knowsley Place, Knowsley Street

Bury, Greater Manchester

BL9 0SN


Supporting documents

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