Job summary
We are looking for 2 posts of GMCR Product Lead.
The post holder will act as a product specialist, leading the implementation and increasing the usage of the Greater Manchester Care Record (GMCR) across Providers in particular localities.
Main duties of the job
They will support specific types of GMCR projects, including data feed deployment, the rollout of new functionality, and be responsible for system testing, investigation of technical issues, information governance audits, development and embedding of central processes and standards, training materials and the delivery of tailored end user training to a wide variety of end users. The product leads will work as part of the central GM team and be dedicated to 2-4 localities as required.
Key Relationships
Key relationships to include:
- Senior Product Manager
- Senior Project Managers
- Project Managers
- Project Coordinators
- Project Support
- Project Boards
- Work area Programme Manager
- Portfolio, Programme and Project Office resource
- Senior Directorate Management
- Other internal/external Project and Programme Managers
- NHS GM Digital & IT stakeholders
- Relevant Governance Bodies
- Systems Providers and other suppliers
- The postholder will need to form good working relationships with a range of people, both within and external to NHS Greater Manchester Integrated Care.
- The postholder will progress chase on programme and project activities, including with senior managers and external suppliers. This will require communication which is both effective and perceived as helpful.
- The postholder will prepare briefing information and deal with routine correspondence, drafting replies as appropriate
About us
Our NHS People Promise
Our NHS People Promise -the promise we must all make to each other, to work together to improve the experience of working in the NHS for everyone. Like many other employers, NHS GM currently has evidence of unwarranted inequalities in the workforce, most notably in relation to minoritised ethnic, female and\or disabled staff and their intersectionality. As a result, we will use positive action measures to bring benefits to our organisation, including a wider pool of talented, skilled and experienced people from which to recruit and a better understanding of the needs of a more diverse range of customers.
Job description
Job responsibilities
Key Responsibilities
Information and Analysis
- Act as a product specialist for the GM Care Record, understanding user needs and behaviours
- Understand and apply knowledge of IT clinical systems
- Receive, analyse, and interpret highly complex technical documentation, relaying potential issues and impacts to stakeholders and end users.
- Troubleshoot any issues, feed into project plans and ensure lessons learnt are captured
- Support projects with user engagement, understanding of how and when the product is used, UX design approaches, and basic technical understanding.
- Compile and analyse monthly system utilisation reports, distribute to service leads, the management team and GMCR Locality Groups, identifying any issues or trends that require remedial action.
- Act as a locality system administrator, overseeing the authorising and creating of user accounts. Advise on the creation of Role Based Access Controls.
- Conduct research on how users utilize and enjoy the product and functionality. Insight into user feedback what works and what does not / which product functionalities are needed and which are not
Testing and Training
- Contribute to creation and maintenance of a library of training materials for a wide range of functionality tailored to specific end user groups, including written and multimedia guides and training.
- Co-ordinate, plan and deliver training to meet local requirements, accommodating system users availability and learning preferences.
- Perform complex end user testing to enable the safe and effective implementation of system upgrades and new functionality
Job description
Job responsibilities
Key Responsibilities
Information and Analysis
- Act as a product specialist for the GM Care Record, understanding user needs and behaviours
- Understand and apply knowledge of IT clinical systems
- Receive, analyse, and interpret highly complex technical documentation, relaying potential issues and impacts to stakeholders and end users.
- Troubleshoot any issues, feed into project plans and ensure lessons learnt are captured
- Support projects with user engagement, understanding of how and when the product is used, UX design approaches, and basic technical understanding.
- Compile and analyse monthly system utilisation reports, distribute to service leads, the management team and GMCR Locality Groups, identifying any issues or trends that require remedial action.
- Act as a locality system administrator, overseeing the authorising and creating of user accounts. Advise on the creation of Role Based Access Controls.
- Conduct research on how users utilize and enjoy the product and functionality. Insight into user feedback what works and what does not / which product functionalities are needed and which are not
Testing and Training
- Contribute to creation and maintenance of a library of training materials for a wide range of functionality tailored to specific end user groups, including written and multimedia guides and training.
- Co-ordinate, plan and deliver training to meet local requirements, accommodating system users availability and learning preferences.
- Perform complex end user testing to enable the safe and effective implementation of system upgrades and new functionality
Person Specification
Qualifications
Essential
- Educated to Degree level or relevant experience
- Clear written and oral communication, including governance group reports and presentations, tailoring content to the audience
Desirable
- Knowledge of GP IT systems
Qualifications
Essential
- Shared Care Record or EPR experience
- Undertake discussions within localities with stakeholders to understand extremely complex needs across multiple existing systems
- Support the Project Team to ensure they maintain a user/patient focus throughout their work
- Ability to develop and implement policies to support the GM Care Record which will impact across a number of organisations and locailities
- Provide all GMCR system users with specialist training on a broad range of functionality e.g. care plan utilisation
Person Specification
Qualifications
Essential
- Educated to Degree level or relevant experience
- Clear written and oral communication, including governance group reports and presentations, tailoring content to the audience
Desirable
- Knowledge of GP IT systems
Qualifications
Essential
- Shared Care Record or EPR experience
- Undertake discussions within localities with stakeholders to understand extremely complex needs across multiple existing systems
- Support the Project Team to ensure they maintain a user/patient focus throughout their work
- Ability to develop and implement policies to support the GM Care Record which will impact across a number of organisations and locailities
- Provide all GMCR system users with specialist training on a broad range of functionality e.g. care plan utilisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.