Job summary
We welcome applications from experienced administrators for the role of CHC Administrative Support.
The successful applicant will possess a high level of knowledge and experience in working with Microsoft Office applications / general administration duties and be able to demonstrate knowledge of NHS Continuing Healthcare and Funded Nursing Care.
This is an exciting opportunity to work within a busy team dealing with complex patients and will require the successful applicant to be dynamic, motivated and have excellent communication skills.
For further information/ informal discussion, please contact either Kirsty Young, Kristy Wild or Jacqueline Eatough on 01706 664190.
Main duties of the job
Taking telephone calls for the department, to use initiative to deal with phone calls in an efficient and confidential manner providing non-clinical advice and procedural guidance to members of the public and other healthcare professionals.
To use diplomacy and conflict resolution skills to deal with difficult, aggressive, challenging and confrontational telephone calls on a daily basis
Ability to deal with frequent distressing and emotional conversations over the telephone
Minute taking at meetings, reproducing appropriate documents following meetings and distribution of papers.
To deal with ad-hoc, non routine enquires.
Ability to multi-task, as an urgent telephone request may require an immediate response.
To manage and prioritise own workload
To support the Continuing Healthcare managers in relation to the National Framework for NHS Continuing Healthcare, dealing with routine cases on a daily basis, liaising with NHS England as well as scheduling contentious cases to Independent Review Panels.
To work in line with NHS England's guidelines and follow the National Framework guidance, implementing administrative procedures to ensure an efficient Continuing Healthcare Service
To maintain office stocks of stationery and ensure office equipment is in working order.
To assist the Continuing Healthcare Specialist Nurses in the Transformation and Delivery of care packages
Undertaking administrative duties such as photocopying, faxing and scanning
About us
Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.
Job description
Job responsibilities
Taking telephone calls for the department, to use initiative to deal with phone calls in an efficient and confidential manner providing non-clinical advice and procedural guidance to members of the public and other healthcare professionals.
To use diplomacy and conflict resolution skills to deal with difficult, aggressive, challenging and confrontational telephone calls on a daily basis
Ability to deal with frequent distressing and emotional conversations over the telephone
Minute taking at meetings, reproducing appropriate documents following meetings and distribution of papers.
To deal with ad-hoc, non routine enquires.
Ability to multi-task, as an urgent telephone request may require an immediate response.
To manage and prioritise own workload
To support the Continuing Healthcare managers in relation to the National Framework for NHS Continuing Healthcare, dealing with routine cases on a daily basis, liaising with NHS England as well as scheduling contentious cases to Independent Review Panels.
To work in line with NHS Englands guidelines and follow the National Framework guidance, implementing administrative procedures to ensure an efficient Continuing Healthcare Service
To maintain office stocks of stationery and ensure office equipment is in working order.
To assist the Continuing Healthcare Specialist Nurses in the Transformation and Delivery of care packages
Undertaking administrative duties such as photocopying, faxing and scanning
To carry out other appropriate delegated duties as required
Job description
Job responsibilities
Taking telephone calls for the department, to use initiative to deal with phone calls in an efficient and confidential manner providing non-clinical advice and procedural guidance to members of the public and other healthcare professionals.
To use diplomacy and conflict resolution skills to deal with difficult, aggressive, challenging and confrontational telephone calls on a daily basis
Ability to deal with frequent distressing and emotional conversations over the telephone
Minute taking at meetings, reproducing appropriate documents following meetings and distribution of papers.
To deal with ad-hoc, non routine enquires.
Ability to multi-task, as an urgent telephone request may require an immediate response.
To manage and prioritise own workload
To support the Continuing Healthcare managers in relation to the National Framework for NHS Continuing Healthcare, dealing with routine cases on a daily basis, liaising with NHS England as well as scheduling contentious cases to Independent Review Panels.
To work in line with NHS Englands guidelines and follow the National Framework guidance, implementing administrative procedures to ensure an efficient Continuing Healthcare Service
To maintain office stocks of stationery and ensure office equipment is in working order.
To assist the Continuing Healthcare Specialist Nurses in the Transformation and Delivery of care packages
Undertaking administrative duties such as photocopying, faxing and scanning
To carry out other appropriate delegated duties as required
Person Specification
Essential
Essential
- Experience dealing with the public
Essential criteria
Essential
- significant administrative experience
Desirable
Essential
Essential
- Experience dealing with complex and confidential information
Desirable
Essential
- knowledge of Continuing Healthcare/ Funded Nursing Care
Person Specification
Essential
Essential
- Experience dealing with the public
Essential criteria
Essential
- significant administrative experience
Desirable
Essential
Essential
- Experience dealing with complex and confidential information
Desirable
Essential
- knowledge of Continuing Healthcare/ Funded Nursing Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.