IDCR System Administrator

Job description

Job responsibilities

• User Administration Starters/Leavers and Changes (Role Based Access);
• Manage consent withdrawal on system and liaise with teams:
• Log Faults/Requests within Service Now and with Graphnet where necessary, liaising with the Supplier and end users if required;
• System upgrade support and liaison (e.g. with NHS GM IT Teams, end users and Graphnet regarding system upgrades, new software releases/patches etc.).
• Administer system user roles and access levels e.g. define Groups within CareCentric.
• Assign user logins to Local Partner Organisation users.
• Assign Local Partner Organisation user roles and access levels.
• Manage and respond to First-Line Support queries about logins, passwords etc. (via IT Service Desk Desk).
• Reset Local Partner Organisation user passwords (where CareCentric self-service portal is unavailable).
• Work in conjunction with the NHS GM IT Service Desk, and the Local Partner Organisation Technical Lead to resolve Incidents.
• Auditing of system; audit Local Partner Organisation use of the GM IDCR.
• Report inappropriate Local Partner Organisation usage to the IDCR Manager.
• Work with Local Partner Organisations to ensure that embedded Access to the GM IDCR is available within Local Partner Organisation systems (as required). Work in conjunction with the IDCR Manager, Local Partner Organisation Technical Lead and Third Party Suppliers to amend data feeds and the presentation of data within the GM IDCR (where required).
• Monitor GP and Local Partner Organisation data extracts and feeds, liaising where necessary with Third Party Suppliers.
• Escalate issues as appropriate to the IDCR Manager.
• Review Incident Priority with the IDCR Manager.
• Receive communications from the IDCR Manager in relation to system upgrades and downtime, initiating Local Partner Organisation communications, facilitating and instigating Contingency Plans as appropriate.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent level in experience.

Skills Knowledge and Experience

Essential

• Knowledge of administrative procedures including IT systems, acquired via formal training or experience.
• Experience of providing system administrative management support.
• Ability to document work accurately.
• Ability to use a range of IT systems, including email, spread sheets to a high standard and at pace.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

St. James Hosue

Pendleton Way

Salford

M6 5FW

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)