Job summary
We are looking for dedicated change management professionals, who are passionate about making a difference to people's lives. Being part of the wider Digital First Primary Care Programme (DFPC), as a Primary Care Digital Facilitator (DF), you will be responsible for supporting primary care workforce colleagues adopt digital tools and technologies to enable the best possible outcomes and experience for patients in Greater Manchester.
This will involve engaging with a range of stakeholders including Neighbourhood Managers, Practice Managers, PCN Managers, GPs and practice staff, locality IT Team, business intelligence, IT support staff and patients/carers.
Main duties of the job
This role will support practices in making plans optimised use of digital tools and workflow (EPR systems, Websites and On-Line consultation tools) for all their Primary Care Networks and practices in the locality. Through business change, project management, improvement action plans, to provide access to training, coaching, empowering local digital champions, sharing training materials, best practices, and direct and indirect training activity.
The DFs support data capture and reporting relating to DFPC adoption on behalf of their Practices and PCNs and Patient engagement for the locality.
You will report to the Locality IT Lead/Locality Head of Primary Care IT and provide updates to the Senior Primary Care Digital Facilitator. You will work with practice and PCN operational and clinical staff within the locality. You will also need to liaise with individuals who will be working in the same role in other Greater Manchester localities.
About us
You will be part of a Digital First Academy where you will receive information, training and coaching alongside colleagues in local primary care teams. The Digital First Academy is a partnership between, Aqua, Primary Care Provider Board (PCB)/GP Excellence.
As a Primary Care Digital Facilitator, you are also part of Greater Manchester system teams, including NHS Greater Manchester Integrated Care and the Digital First Primary Care Programme.
NHS Greater Manchester Integrated Care is committed to promoting a diverse and inclusive community and workforce culture - a place where we can all be ourselves and succeed. We support flexible working and will consider applications on a part-time or job share basis. We welcome applicants from all backgrounds and communities, and we particularly welcome applications from ethnically diverse and disabled applicants who are currently under-represented within our workforce.
We offer a range of family friendly inclusive employment policies, flexible working arrangements, staff engagement forums, facilities, and services to support a diverse range of staff. If you spot unhelpful or off-putting jargon in our job descriptions or advertisements - please tell us. We will make sure we put it right so that you can continue your interest in applying for the role that inspires you. We want to hire you, and we have a growth mindset - so do let us know if we can learn from you.
Job description
Job responsibilities
You will need to be a primary care professional with digital or change management experience or be a digital change management professional. Some of the key skills and experience you will bring:
- Implementation of process change within a primary care setting
- Understanding of the NHS Primary Care Agenda
- Knowledge of GMS contract and Qualities and Outcomes Framework
- Evidence of excellent customer services and approach to service delivery
- Engaging and presenting confidently to a diverse audience
- Experience of user support, capturing, assessing and responding to workforce user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate
- Experience of managing complex queries, logging, and answering and resolving in a timely, respectful manner, and escalating where appropriate
- Ability to lead group or one to one workforce training sessions
- Acquire and develop a specialist and in-depth knowledge of practice clinical systems and technologies (EPR systems, Websites and On-Line Consultation Tools)
- Understanding of Data Protection Act and GDPR
- Educated to Degree standard or good standard of education with proven relevant experience.
Please see attached Job Description and Person Specification for full role requirements.
Please note, if sufficient applications are not received, the advertisement will be extended.
Previous applicants need not apply.
Job description
Job responsibilities
You will need to be a primary care professional with digital or change management experience or be a digital change management professional. Some of the key skills and experience you will bring:
- Implementation of process change within a primary care setting
- Understanding of the NHS Primary Care Agenda
- Knowledge of GMS contract and Qualities and Outcomes Framework
- Evidence of excellent customer services and approach to service delivery
- Engaging and presenting confidently to a diverse audience
- Experience of user support, capturing, assessing and responding to workforce user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate
- Experience of managing complex queries, logging, and answering and resolving in a timely, respectful manner, and escalating where appropriate
- Ability to lead group or one to one workforce training sessions
- Acquire and develop a specialist and in-depth knowledge of practice clinical systems and technologies (EPR systems, Websites and On-Line Consultation Tools)
- Understanding of Data Protection Act and GDPR
- Educated to Degree standard or good standard of education with proven relevant experience.
Please see attached Job Description and Person Specification for full role requirements.
Please note, if sufficient applications are not received, the advertisement will be extended.
Previous applicants need not apply.
Person Specification
Qualifications
Essential
- Educated to Degree standard or good standard of education with proven relevant experience.
- European Computer Driving License (ECDL) or other relevant IT qualifications
Skills Knowledge and Experience
Essential
- Experience of working in a professional environment
- Experience of using high level IT functionality
- Experience of user support, recording, assessing and responding to user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate
- Evidence of excellent customer services and approach to service delivery
- Experience of managing complex queries
- Implementation of process change within a primary care setting
- Ability to lead group or one-to-one training sessions
Desirable
- Experience of working under pressure particularly with end-users at all levels of seniority
- Knowledge of GP clinical information systems and clinical coding
- Understanding of the NHS Primary Care Agenda
Person Specification
Qualifications
Essential
- Educated to Degree standard or good standard of education with proven relevant experience.
- European Computer Driving License (ECDL) or other relevant IT qualifications
Skills Knowledge and Experience
Essential
- Experience of working in a professional environment
- Experience of using high level IT functionality
- Experience of user support, recording, assessing and responding to user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate
- Evidence of excellent customer services and approach to service delivery
- Experience of managing complex queries
- Implementation of process change within a primary care setting
- Ability to lead group or one-to-one training sessions
Desirable
- Experience of working under pressure particularly with end-users at all levels of seniority
- Knowledge of GP clinical information systems and clinical coding
- Understanding of the NHS Primary Care Agenda
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.