Job summary
We are looking for a friendly and motivated Appointments/Clerical Officer to provide efficient and effective support in delivering a high quality service to patients. You would be joining our friendly team within the Podiatry & Orthotic service, working from Port Talbot Resource Centre.
The post holder will require to have excellent communication skills, have a positive and flexible approach, be able to adapt to the continuous changes of the service and also enjoy working as part of a busy team.
The role will involve providing administrative support such as the processing of clinic changes, the correct recording of patient pathways, the retrieval, preparation and filing of patient notes as and when required. To deal with telephone calls from members of the public, in a confidential and professional manner.
For further information, please contact Kelly John, Business Support Manager on Kelly.John@wales.nhs.uk or by telephone on 07977347469
Main duties of the job
Responsible for the day-to-day administration support of the Service
Provide a confidential administrative and reception Service
Updating of electronic and paper-based systems, collating of information, mail distribution etc.
Participate in CPD and develop skills and knowledge through participation in Health Board Education Programme and other developmental activities.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Job description
Job responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Person Specification
Qualifications and/or Knowledge
Essential
- Good standard of education - GCSE or equivalent in English and Maths
- ECDL or equivalent qualification / experience
- RSA/OCR II qualification or equivalent demonstrable skills Experience of working in an office environment
Desirable
- NVQ Business Administration Level 2
Essential Aptitude and Abilities
Essential
- Adhere to and can demonstrate SBU Values & Behaviours
- Working within a Reception area
- Excellent verbal and written communication skills
- Good telephone manner/Keyboard skills
- Ability to deal with patients/visitors fact to face and via telephone
- Ability to work independently and as part of a team
- Excellent customer care skills Ability to undertake several tasks at the same time whilst maintaining a high standard of work
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Essential Experience
Essential
- Experience of using Microsoft office applications including Word, Excel and PowerPoint
- Experience of data entry
- Experience of dealing with the public answering enquires and follow up action
Other Essential Criteria
Essential
- Ability to remain calm and exercise tact whilst working under pressure and where verbal aggression may be experienced
Desirable
- Ability to remain calm and exercise tact whilst working under pressure and where verbal aggression may be experienced
Person Specification
Qualifications and/or Knowledge
Essential
- Good standard of education - GCSE or equivalent in English and Maths
- ECDL or equivalent qualification / experience
- RSA/OCR II qualification or equivalent demonstrable skills Experience of working in an office environment
Desirable
- NVQ Business Administration Level 2
Essential Aptitude and Abilities
Essential
- Adhere to and can demonstrate SBU Values & Behaviours
- Working within a Reception area
- Excellent verbal and written communication skills
- Good telephone manner/Keyboard skills
- Ability to deal with patients/visitors fact to face and via telephone
- Ability to work independently and as part of a team
- Excellent customer care skills Ability to undertake several tasks at the same time whilst maintaining a high standard of work
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Essential Experience
Essential
- Experience of using Microsoft office applications including Word, Excel and PowerPoint
- Experience of data entry
- Experience of dealing with the public answering enquires and follow up action
Other Essential Criteria
Essential
- Ability to remain calm and exercise tact whilst working under pressure and where verbal aggression may be experienced
Desirable
- Ability to remain calm and exercise tact whilst working under pressure and where verbal aggression may be experienced
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
