Job summary
The Older Person Assessment Unit are seeking an enthusiastic, dynamic Ward Clerk / Receptionist.
The Job requires someone to multitask and to work as a member of the team providing an efficient and comprehensive clerical/booking support service and thereby supporting the delivery of high quality service to patients and staff within the Department.
Main duties of the job
- To work as part of the team and as part of the larger team to deliver an efficient, reliable, safe and friendly service.
- To welcome patients, carers, relatives, visitors and other health care staff on arrival to the unit and to be responsible for registering patients on arrival and checking and updating patient details.
- To relay any patient medical information to professional staff as well as checking patient information on the WPAS, Signal and WCP systems and updating as appropriate.
- To maintain medical and nursing records, together with all reports, results and X-rays for patients and correspondence from other departments.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Good standard of Education (GCSE level or equivalent)
- Knowledge of patient administrative system (computerised)
- Knowledge of hospital departments & clerical procedures
Desirable
- NVQ 2 in Administration NVQ 2 in Customer Service ECDL
- Knowledge of the importance of confidentiality and data protection
Aptitude and Abilities
Essential
- IT skills with ability to use a range of packages
- Effective communicator with the ability to deal with people, face to face and over the telephone
- Polite and positive attitude
- Flexible to the needs of the service, open and approachable
- Organised
- Ability to work in a busy environment
Desirable
- Ability to speak Welsh
- Experience of using NHS systems, e.g. WPAS
- Experience of case note tracking
- Understanding the importance of medical records
Experience
Essential
- Previous clerical/ administrative experience
- Working with the public
- Working in a busy environment
Desirable
- Previous experience within NHS
Person Specification
Qualifications and/or Knowledge
Essential
- Good standard of Education (GCSE level or equivalent)
- Knowledge of patient administrative system (computerised)
- Knowledge of hospital departments & clerical procedures
Desirable
- NVQ 2 in Administration NVQ 2 in Customer Service ECDL
- Knowledge of the importance of confidentiality and data protection
Aptitude and Abilities
Essential
- IT skills with ability to use a range of packages
- Effective communicator with the ability to deal with people, face to face and over the telephone
- Polite and positive attitude
- Flexible to the needs of the service, open and approachable
- Organised
- Ability to work in a busy environment
Desirable
- Ability to speak Welsh
- Experience of using NHS systems, e.g. WPAS
- Experience of case note tracking
- Understanding the importance of medical records
Experience
Essential
- Previous clerical/ administrative experience
- Working with the public
- Working in a busy environment
Desirable
- Previous experience within NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
