Service Manager

Swansea Bay University Health Board

The closing date is 07 July 2024

Job summary

It's an exciting time to come and join Morriston Service Group as Service Manager, supporting the great work we are doing to become a high quality organisation that provides excellent care to patients.

We are currently looking to recruit a talented and highly motivated Service Manager with a number of opportunities across our divisions. As a Service Manager the post holder will support the Directorate Manager by providing operational management and business development of designated clinical speciality services within the Directorate/Division.

The post holder will provide timely, efficient and effective operational management support to the Directorate Manager and the speciality leads to ensure that services are responsive and provided to the highest clinical and performance standards.

Main duties of the job

The post holder will also support developing and implementing projects and business cases to improve cost, service delivery and patient experience to the key speciality areas and will ensure continuous improvement of performance and quality targets.

We have vacancies within the below areas; if you apply for this vacancy and have a particular interest in any of the below areas, can you please indicate within your application form which areas are of interest to you.

The below vacancies are a mixture of secondment and permanent. Secondment positions may go permanent at the end of the secondment period.

Hospital Operations, Discharge, EPRR (Secondment 12 months)

Acute Emergency Care (ED, MIU Services) (Secondment 6 months)

Acute Emergency Care (AMU, SDEC) (Secondment 12 months)

Medicine (Neurology & Stroke) (Permanent)

Pathology - Laboratory Medicine and Cellular Pathology (Permanent)

On behalf of the Directorate Manager the post holder is responsible for the day to day operational issues within designated area of responsibility to ensure the Service Group delivers on its key targets and priorities in a safe, sustainable and effective environment.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Date posted

21 June 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£44,398 to £50,807 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

130-AC254-0624

Job locations

Morriston Hospital

Heol Maes Eglwys

Swansea

SA6 6NL


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications

Essential

  • Recognised management qualification
  • Educated to Masters level or equivalent experience
  • Service Improvement qualification (Bronze)

Desirable

  • Service Improvement Qualification (silver)

Knowledge

Essential

  • Supervisory experience.
  • Knowledge of effective operational management.
  • Knowledge change and development.

Desirable

  • Proven track record of effective operational delivery.
  • Evidence of implementation service changes and developments to ensure that legal, professional and service requirements are met.
  • Ability to work autonomously and equally effectively as part of a team.
  • Evidence of managing change and service planning capabilities.

Experience

Essential

  • Supervisory experience

Desirable

  • Evidence of managing change and service planning capabilities
  • Previous experience of managing a department/ group of staff

Skills

Essential

  • Full range of IT skills.
  • Excellent communication organisational skills.
  • Ability to manage, motivate and develop team working.
  • Excellent interpersonal and leadership qualities.
  • Ability to plan and prioritise.
  • Self Study and development.
  • Ability to concentrate frequently when under pressure and subject to interruptions.
  • Innovative and well organised.

Skills Abilities

Essential

  • Highly motivated and committed to the service.
  • Ability to manage under pressure and multi task to achieve objectives.
  • Good verbal and written skills.
  • Ability to listen.

Other

Essential

  • Special requirements to perform in the role e.g. Ability to travel within geographical area.
  • Able to work hours flexibly. Anything else not covered above.
Person Specification

Qualifications

Essential

  • Recognised management qualification
  • Educated to Masters level or equivalent experience
  • Service Improvement qualification (Bronze)

Desirable

  • Service Improvement Qualification (silver)

Knowledge

Essential

  • Supervisory experience.
  • Knowledge of effective operational management.
  • Knowledge change and development.

Desirable

  • Proven track record of effective operational delivery.
  • Evidence of implementation service changes and developments to ensure that legal, professional and service requirements are met.
  • Ability to work autonomously and equally effectively as part of a team.
  • Evidence of managing change and service planning capabilities.

Experience

Essential

  • Supervisory experience

Desirable

  • Evidence of managing change and service planning capabilities
  • Previous experience of managing a department/ group of staff

Skills

Essential

  • Full range of IT skills.
  • Excellent communication organisational skills.
  • Ability to manage, motivate and develop team working.
  • Excellent interpersonal and leadership qualities.
  • Ability to plan and prioritise.
  • Self Study and development.
  • Ability to concentrate frequently when under pressure and subject to interruptions.
  • Innovative and well organised.

Skills Abilities

Essential

  • Highly motivated and committed to the service.
  • Ability to manage under pressure and multi task to achieve objectives.
  • Good verbal and written skills.
  • Ability to listen.

Other

Essential

  • Special requirements to perform in the role e.g. Ability to travel within geographical area.
  • Able to work hours flexibly. Anything else not covered above.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Swansea Bay University Health Board

Address

Morriston Hospital

Heol Maes Eglwys

Swansea

SA6 6NL


Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Swansea Bay University Health Board

Address

Morriston Hospital

Heol Maes Eglwys

Swansea

SA6 6NL


Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

For questions about the job, contact:

Interim Divisional Manager

Shirley Hoskins

Shirley.Hoskins@wales.nhs.uk

Date posted

21 June 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£44,398 to £50,807 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

130-AC254-0624

Job locations

Morriston Hospital

Heol Maes Eglwys

Swansea

SA6 6NL


Supporting documents

Privacy notice

Swansea Bay University Health Board's privacy notice (opens in a new tab)