Job summary
An exciting opportunity has arisen to support the administrative /reception service at the Outpatients Department at Morriston Hospital.
The post holder will be responsible for ensuring the smooth, efficient and effective running of the Outpatients Department.
The successful candidate will need to work flexibly across services to provide administrative and reception support such as processing clinic changes, correctly recording patient pathways, retrieving and preparing patient case notes in preparation for clinical appointments and ensuring the timely filing of patient notes.
The post holder may be expected to work on other hospital sites to ensure appropriate service cover at all times, this may include cross site working/cross cover within the Health Board.
Main duties of the job
An exciting opportunity has arisen at Morriston Hospital for an Outpatient Receptionist.
The role of receptionist is integral to the smooth running of Morriston Outpatients covering Main Reception, Head and Neck Services and the Plastics Outpatient Department. The role involves welcoming patients into the department and checking the patients in as arrived, outcoming of appointments and manning the reception desk providing a welcoming and friendly service.
The post holder will work flexibly across Services and provide administrative and reception support with processing clinic changes, correctly recording patient pathways and retrieving, preparing case notes in readiness for patient appointments and filing patient case notes in a timely manner .
There is a requirement for the successful candidate to be be flexible with regards the days they work to support service delivery and sufficient staffing levels.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Swansea Bay University Health Board (formerly ABMU) was created on 1st April 2019, after responsibility for providing healthcare services in the Bridgend County Borough Council area passed from ABMU to the new Cwm Taf Morgannwg University Health Board.
Swansea Bay UHB covers a population of around 390,000 in the Neath Port Talbot and Swansea areas and we have a budget of around £1bn. The Health Board employs approximately 12,500 staff. It has three major hospitals providing a range of services: Morriston and Singleton in Swansea, and Neath Port Talbot Hospital in Baglan, Port Talbot.
We also have a community hospital and primary care resource centres providing clinical services outside the main hospitals. Mental health and learning disabilities services are provided both in hospital and community settings. Morriston also delivers one of two cardiac surgery services in Wales.
The Health Board is part of A Regional Collaboration for Health (ARCH), which is a partnership with Hywel Dda University Health Board and Swansea University. ARCH is a unique collaboration project aimed at improving the wellbeing and wealth of South West Wales.
To find out more, please see:https://sbuhb.nhs.wales/
Our values:https://sbuhb.nhs.wales/jobs/why-work-for-us/
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Educational to vocational qualification level 2 or able to demonstrate the equivalent level of knowledge, skills and experience
- Demonstrate working knowledge of Microsoft packages including Word, Excel, Outlook and Teams
Desirable
- Commitment to personal development
- Commitment to acquire and apply knowledge of RTT national and local waiting time rules
Experience
Essential
- Previous experience of working in a clerical/admin role within the NHS
- Experience of using a NHS Patient Administration system (PAS)
Desirable
- Working with staff from different disciplines
- Experience of dealing with the general public in person or over the phone
Aptitude and abilities
Essential
- Be able to demonstrate tact and diplomacy when working with others
- Able to work as part of a team and to meet deadlines
- Excellent organisational skills
- Excellent telephone manner with the ability to adapt communication style depending on audience and environment
Desirable
Values
Essential
- Shows positivity, resilience,adaptability and flexible approach as situations arise
- Friendly and helpful disposition, awareness of how our own and others' behaviours impact on people's experiences and the organisation's reputation
- Willing to seek out learning and accept constructive feedback
Other
Essential
- Able to travel to other hospital sites within the geographical area
- Able to work through implementation of new procedures and technology
Person Specification
Qualifications
Essential
- Educational to vocational qualification level 2 or able to demonstrate the equivalent level of knowledge, skills and experience
- Demonstrate working knowledge of Microsoft packages including Word, Excel, Outlook and Teams
Desirable
- Commitment to personal development
- Commitment to acquire and apply knowledge of RTT national and local waiting time rules
Experience
Essential
- Previous experience of working in a clerical/admin role within the NHS
- Experience of using a NHS Patient Administration system (PAS)
Desirable
- Working with staff from different disciplines
- Experience of dealing with the general public in person or over the phone
Aptitude and abilities
Essential
- Be able to demonstrate tact and diplomacy when working with others
- Able to work as part of a team and to meet deadlines
- Excellent organisational skills
- Excellent telephone manner with the ability to adapt communication style depending on audience and environment
Desirable
Values
Essential
- Shows positivity, resilience,adaptability and flexible approach as situations arise
- Friendly and helpful disposition, awareness of how our own and others' behaviours impact on people's experiences and the organisation's reputation
- Willing to seek out learning and accept constructive feedback
Other
Essential
- Able to travel to other hospital sites within the geographical area
- Able to work through implementation of new procedures and technology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
