Job summary
Gynaecology Services are looking to recruit a friendly and approachable receptionist/booking clerk for B1 clinic in Neath Port Talbot Hospital. The role is a 37.5 hour
The successful candidate will provide administrative/reception support to facilitate the smooth, efficient and effective running of outpatient clinics, greeting patients, attending and appointing appointments on WPAS, handling of patient notes and tracking of notes on IFIT, accurate data entry on WPAS and delivering notes to secretaries.
We are looking for individuals with good clinical interpersonal and communication skills, who are willing and able to adapt to change and to work individually within their level of competence.
Main duties of the job
The successful candidate will provide administrative/reception support to facilitate the smooth, efficient and effective running of outpatient clinics, greeting patients, attending and appointing appointments on WPAS, handling of patient notes and tracking of notes on IFIT, accurate data entry on WPAS and delivering notes to secretaries.
The role involves greeting patients, receive and process referrals into the service and ensure that they are recorded on the WPAS system.
Current experience of working in a fast pacedbusy receptionenvironmentis desirable.
The role will require the successful candidate to work in a busy outpatient departments within Neath/Port Talbot hospital.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Values: All employees of the Health Board are required to demonstrate and embed the Values and Behaviour Statements in order for them to become an integral part of the post holder's working life and to embed the principles into the culture of the organisation.
Performance Appraisal: We are committed to developing our staff and you are responsible for participating in an Annual Performance Development Review of the post.
Job description
Job responsibilities
- Responsible for faxing and photocopying as identified by the appropriate member of staff, which may include confidential or sensitive information, ensuring any confidential material not required is disposed of correctly.
- Attend departmental meetings as appropriate.
- Provide non-clinical information or guidance to patients/relatives.
- Distribute/redirect as required clinical and patient correspondence.
- Liaise with Medical staff/Clinic staff regarding clinic availability slots.
- Assist with general clerical duties as necessary including receiving, delivering and sorting mail.
- Attend education and training activities in line with Departmental and Organisational objectives as agreed.
- Take responsibility for personal development and education.
- Maintain high-level of operational understanding of Health Board Policies to ensure consistent and appropriate application at all times.
- Personal duty of care for the safe use of equipment.
- Work in a busy, sometimes stressful environment in a safe, organised manner.
- You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
- Responsible for faxing and photocopying as identified by the appropriate member of staff, which may include confidential or sensitive information, ensuring any confidential material not required is disposed of correctly.
- Attend departmental meetings as appropriate.
- Provide non-clinical information or guidance to patients/relatives.
- Distribute/redirect as required clinical and patient correspondence.
- Liaise with Medical staff/Clinic staff regarding clinic availability slots.
- Assist with general clerical duties as necessary including receiving, delivering and sorting mail.
- Attend education and training activities in line with Departmental and Organisational objectives as agreed.
- Take responsibility for personal development and education.
- Maintain high-level of operational understanding of Health Board Policies to ensure consistent and appropriate application at all times.
- Personal duty of care for the safe use of equipment.
- Work in a busy, sometimes stressful environment in a safe, organised manner.
- You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good standard of Education (GCSE level or equivalent)
- Knowledge of patient administrative system (computerised); knowledge of hospital departments & clerical procedures
Desirable
- NVQ 2 in Administration NVQ 2 in Customer Service ECDL
Experience
Essential
- Previous clerical/ administrative experience
- Working with the public
- Working in a busy environment
Person Specification
Qualifications
Essential
- Good standard of Education (GCSE level or equivalent)
- Knowledge of patient administrative system (computerised); knowledge of hospital departments & clerical procedures
Desirable
- NVQ 2 in Administration NVQ 2 in Customer Service ECDL
Experience
Essential
- Previous clerical/ administrative experience
- Working with the public
- Working in a busy environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
